You said above somewhere that you got forged pistons fitted...if you only got forged pistons fitted and not rods then the block doesn't need to be taken apart... So if this is the case then it's always a possibility something like this can happen when you run a bit of extra power through the motor on old standard bearings....

I think your best bet is to actual arrange to meet in person with Olly and Matt and see can it be all sorted out in some way agreeable...

As said above you are at nothing really posting on a forum, you are looking for advice... Go sit down with them would be mine.

 

These situations never get resolved on here and there are always two sides to the story.
RCM is probably the UK's best tuner for quality of parts and service provided. Olly and Matt from my experience are respectable folk with a great reputation. With 1000's of customers their are bound to be some who they cant please.

I think your best of having this conversation in person and I hope you get it resolved

 

I'm not being funny but rcm has become a well known product with a lot of experience. Yeah not the cheapest. Not by a long shot. But a guy with ten posts having a massive rebuild has had problem seems a bit odd. I'm not the usual guy to stire **** but this all sounds a bit off.

 

As others have said, RCM have a great reputation and are very good at what they do. Sounds like an unfortunate situation you are in if this is the case (not saying it is or it isn't). Again as others have said the best man to speak to is Olly. He is a very nice chap and easy to talk to, so a face to face conversation would be the best way forward and i'm sure you will get the desired outcome. We've had a fair few cars over the years with their work carried out and it usually stands head and shoulders above the rest in terms of quality and workmanship. Max

 

What can be odd about what i have said. Why is it odd that iv has a massive re build. The fact is my car went to them in February. The engine failed in there possession not mine. Why should i pay for it to be fixed when they had the engine out and did the work. I seem to have got loads of stick just for asking for advice on a bad situation. clearly this was a mistake asking for advice on hear. I just hope nothing like this ever happens to anybody else.

 

That's the point. It does not sound like it's happened to anyone else as RCM take alot of pride in what they do and do it very well. So your situation/circumstance may have come as a surprise to many and sounds like an isolated incident if this is the case. So best off speaking to Olly directly as no one on this forum can help (when i say help, i'm meaning getting to the bottom of your situation). The best person to help you in my honest opinion is yourself. So give them a call and have a chat with the guys there.

 

Check I've got this right.

You took your car to RCM in February for head gasket failure,
They recommended a full engine build at a cost of £??k which you had done.
They rebuild the car and before you picked it up they tell you the engines gone pop (big end failure) and want another £3k to put it right?

 

Nobody's giving anyone a hard time. Anyone can make mistakes, including RCM, it's how those mistakes are dealt with.

 

Yes that is correct. They recommended I had up rated head gaskets, heads studs,pistons, fuel pump,oil pump and I added other bits like Samco hoses, brake callipers painting, full exhaust system. Then it went bang and now they want more money to fix it.

 

12k for that? Have you a breakdown of the cost of the work because that's daylight robbery...!

 

Yes I have and it is very expensive. The labour is a lot of that. I'd post the bill but don't think it would be appropriate. I asked for my brake callipers painting blue and they have charged me 600 for 4 brake callipers to be painted blue. But all that I don't mind. It's the fact that the engine went whilst it was in there possession and im expected to pay for it.

 

Now that i have had a good nights sleepand feel refreshed I have read through again,Right!!! The situation does not sound right to most on here as i will reiterate once again RCM reputation is very high usually with 100% customer satisfaction,so its not as people are siding with RCM it just sounds well out the ordinary,but if they have had a bad day down there and if what your saying happened to you is to be believed what there expecting you to pay for is Wrong.If they are building you an engine and all parts was agreed that was going to be used and while testing your engine after the initial build the engine went Bang,in all honesty it's on them fully 100'% completely.But as i will say for the last time you have to take this matter up with olley directly as he has your car,if its morale support your looking for i don't mind giving you someYou have a good argument but you have to take the matter up with olley,let us know how you get on mate.SJ.

 

£600 for the Brembos to be painted? I hope they rebuilt them for that too as the seals kits are about £80 for each caliper !

 

And after all that they just said "big end bearings have failed, that's another £3k please" this doesn't sound right. The big ends fail for one of many reasons, on a fresh build something's gone wrong on the assembly. I would like to think a firm like rcm would have checked all the tolerances and components before assembly. Did they advise that any components were suspect and ask if you wanted to carry on with the build with out replacing them?
Using high end components like you mentioned and the money it cost I would imagine it was a rebuild from the crank up or else it's just false economy.

 

When i first got into the Subaru scene RCM was one of the first Specialist that i used for the up keep of my car 11 years ago,and believe me when i say anything that they found that needed doing they would tell you straight away.You could go there for a oil change and by the end of the day you could have spent £1000 easy,they were very precise in everything they done triple checking everything,that's why this whole situation must be a hot potatoe for the OP to swallow knowing there rep.If they were a cowboy outfit we could all understand but with the RCM efficiency the whole thing Sounds abit off.SJ.

 

Thanks for sharing your love of RCM. I will avoid going there for an oil change.

 

Your welcome.SJ.

 

Sounds to me like they entered the world of "greed"

Built a good trust foundation and learnt everyone is saying yes to anything they say

If what the OP is saying is truthful then RCM have hit the greed spiral

 

Things go wrong, more so with complex projects, it's how trade peoples put things right that matters. All due respect to the op, joe public is a strange animal. Sometimes they make strange requests while ignoring sound advice.

 

I think my comment has been misunderstood or taken out of context,so i will elaborate RCM are Subaru specialist if they see or find a problem that you never knew about they will advise you a course of action to take to rectify said issue,but its you as the consumer to take the advise or not,there is no pressure or arm bending its completely up to you.They are not cheap infact they have Never been,But the service and workmanship that you usually get down there is top draw,so as long as RCM customers are happy and understand the cost there is not a problem,that's why this thread was a shock to most especially previous customers of RCM who know how the team works up there.SJ.

 

£600 to paint 4 calipers... fookin ell... Shocking... :O

 

RCM are expensive, everyone knows that but I've always wondered if the extra cost is worth paying over other tuners.....I think not, for me its more a case of tuner snobbery...

 

I can do them for £500 if anyone is interested

 

Post the bill up OP....

 

But will they come back in nice box with a pretty badge on it?

 

Money to build gs2 has to come from somewhere lol

 

I have had a look a the receipts supplied to me by the OP through his future father-in-law (who works with me in Angola) and I have to say there are a few discrepencies in things that were not needed and other things that he should not have had to pay for.

I will refrain from posting these up until the OP has had a chance to speak to RCM and request an explanation as to these costings.

In their defence, they offered to cover the labour for the rebuild.................. BUT IN ALL HONESTY, THEY CHARGE WHAT THEY CHARGE FOR LABOUR BUT THEIR ACTUAL COST (IE, WHAT THEY PAY THE "ENGINE BUILDER" THAT BUILT THE ENGINE AS A WAGE) MEANS THE BUILD COST RCM VERY LITTLE AND THE OP GETS THE BIG STING IN THE TAIL.

Hopefully, all will be resolved to the satisfaction of both parties but I for one will not be recommending them to anyone in the future.

Disappointed,

Russell

 

I agree this would help clear up a bit, as I'm unsure there was a 'full rebuild' here or not. The little list of parts of "pistons, head gasket, oil pump, fuel pump etc etc " isn't 100% clear.

If the bottom end wasn't touched by RCM and then went on to fail in their procession would everyone expect them to fix it???? It would all depend on what they advised to the customer and what decisions he/she made IMO.

 

http://pro-calipers.co.uk/price-list/

 

Have you ever heard of a RCM rebuild letting go?,i have not,and i think its because of this and other factors i.e clever marketing and the RCM logo that has performance and reliablity associated with there name has them at the for front of subaru specialist.I do agree with you though that there are other Good subaru tuners out there with great reps as well.SJ.