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NON GENUINE PARTS FROM DEALER

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Old 27 January 2015 | 11:56 AM
  #31  
Cannon Fodder's Avatar
Cannon Fodder
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Originally Posted by TurboFreak
How the non genuine part was sold as genuine through the Subaru network is not the issue.

The issue is how Subaru UK have dealt with the mistake, a mistake which was compounded by them confirming part was genuine when it was not prior to me fitting it.

I'm sorry you appear to have missed the point, with all due respect.
I have not missed the point, I agree that you have a very valid case against the supplying dealer - I have only tried offer a probable reason as to why you ended up with a spurious part in place of the genuine article.

I have come across various instances which mirror your own but never with such dire end consequences.

I wish you well when you have your day in court although I suspect that it might well be settled out of court before than happens.
Old 27 January 2015 | 02:32 PM
  #32  
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TurboFreak
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Originally Posted by Cannon Fodder
I have not missed the point, I agree that you have a very valid case against the supplying dealer - I have only tried offer a probable reason as to why you ended up with a spurious part in place of the genuine article.

I have come across various instances which mirror your own but never with such dire end consequences.

I wish you well when you have your day in court although I suspect that it might well be settled out of court before than happens.
I am dealing with a solicitor acting on behalf of the dealer, if a reasonable offer is not made for my consequential damages it will be going to court.

I hope something can be worked out and then the dealer gets compensated by Subaru UK, because although legally my contract is with the dealer I know, and the dealer knows, it is Subaru UK who are really the ones to blame for what happened.

Still my warning to Subaru owners is take note:
A) do not presume all dealer parts are genuine just because you pay main dealer prices.
B If you have problems with your Subaru don't expect Subaru UK to be reasonable or helpful.
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