It works both ways. You can't say it's best dealt in person when there's a negative and then throw in a positive. Either a business takes the massive plaudits they get on this site and handles the very small amounts of problems in a professional manor for everyone to see or it requests it isn't mentioned at all on this site.
I remember a few years ago a chap came on here kicking off about engine tuner. The whole situation played out on here in public and turned out to be completely the Impreza owners fault. If anything engine tuners reputation was even better after dealing with a complaint in public.
Had they chose to have the thread locked and for others not to have seen the outcome then I've no doubt there would have been a small cloud over their reputation.

 

https://www.scoobynet.com/projects-4...c-content.html
http://www.vx220.org.uk/forums/index...howtopic=54660

 

Having a engine rebuilt using speaker wire and then accusing the buyer of being dodgy.

 

Do they still have the time machine there?

 

just spent 2 hours reading that VX220 thread, what a read.

 

That VX thread is hilarious....

correct me if I'm wrong but Juggers and Imran are the same person ???

 

Juggers, Imi, Immy, Imran, or whatever it would seem the latest is, yes

 

Juggers must be just be up the road from me and Tubbs then as the garage in question for the vx220 thread is across the road from Jap Performance.

 

LOL@ This is hilarious ........this just highlights why threads like this shouldn't be discussed online.To many halfwits that read the first post then skip to the last page and make assumptions.

@Fat Thomas .........you've just embarrassed yourself

In short you halfwit the VX220 thread has fk all to do with me go figure!

 

Yes, but I am sure if you ask Alan he hasn't got time for threads like that! And your disregarding the number of members who may have seen the thread and made their mind up about Engine Tuner. Not everyone on forums sits down with a packet of popcorn and has the time to read through a full thread. And for the ones who do well.......the need to get out a bit more!

 

Cool, so your not Imran off the VX thread.

 

No

 

I don't agree you're not the person from the vx thread but that said what about the spec c with ruined engine in the first thread?

 

Well let's put it this way if someone had asked if they should have had their engine built by RCM or engine tuner 6 months ago then they'd be a host of people suggesting both.
Over the last few months I think that has changed, and many would point to this thread as the reason why.
Time is subjective to the sort of publicity you wish to have.

 

I don't know RCM one bit but is it not possible that a once great company is getting too big for there boots?