Fair play to Shellyaj for joining up and commenting, not many companies would do that.

If anyone thinks this is a one off situation with one dealer they are deluded.
I know several mechanics who work in different dealerships (not any Subaru ones i'd add), and 71 in a 30 is nothing compared with what happens to some cars.

In this case the driver has been unluckly and been caught speeding in a customers car, but the abuse to dealer is getting isn't right in my opinion.... at least he's done the decent thing and given an insight to what's going on.

Just to add - i don't condone for one second what the mechanic has done, it's not acceptable, but it happens a hell of a lot

 

Hummmmmmm seems to me judging by the language being used and the general writing style, that this is not the same person posting now.

 

All I would add is this, the reason I use the specialist I use for servicing etc, is because I trust him to take care of my interests in all respects. If I thought that trust was ever breached I would discuss the matter with him in person and not disclose it publicly unless I thought it was in the wider interest to do so.

I suspect the reason this thread has attracted so much comment is purely because of this line in the first post:
"Took my car in for a service at SHELLY motors in Epsom to get alerts from the tracker company saying that my car was speeding around so then check the car cam to see my car being driven like it is being joy riding, doing 71mph in a 30mph.
So ring the dealer to speak to service manger for him to say what do you want me to do about it.
STAY WELL AWAY FROM SHELLY MOTORS EPSOM"

Assuming this to be a true account, it would indicate to onlookers that you seem to have a culture of poor customer consideration in the company from the shop floor up to management level.

There doesn't seem to be any point in further comment as it would appear that you and the OP have agreed to a particular course of action that rightly doesn't include the rest of the world and therefore will not be disclosed.

 

I know! Bad luck and stupidity tend to go hand in hand in my opinion. I have been working for dealerships in my history when some quite frankly awful things have happened. Never owned any of them mind you.

Cheers for your support, I have broad shoulders and can take abuse (in particular if it is warranted) I just don't like when people misquote or assume anything. Just ask and i am happy (if possible) to share. honesty is always the best policy.

 

Quite possibly. If the OP wishes to disclose anything I would encourage him to do so. I would caution that I have been misquoted in this thread previously and rather than "outing" the quote as not accurate i solved it privately so the individual has the rights to chose whether they disclose the information themselves.

I have, at every stage, said "please post any comments I make privately to anyone you wish" as i have nothing to hide. I have repeatedly put my full name up and my personal mobile number so as to allow indirect contact if anyone on this thread would prefer that. I have no desire to hide anything but as I haev said, UK employment law must be adhered to and the wishes of the customer must be considered. If it is illegal to release information please accept that I cannot. If it is immoral to, I won't. If I am asked by either customer or employee to not release information I will respect that request.

Cheers though

Andrew Shelly
07957338038

 

Ahhh conspiracy theories abound!!! Nah, its me...

Frankly, I take all of this seriously. I want to solve this as best I can and as quickly as HR law allows. It should be a testimony of how important this is that I am so focussed on this group, quick to respond and have not taken negatively to some of the criticisms that have no basis that I have been subjected to during this process. Im not complaining, I just find some of the comments that are basless accusations kind of amusing.

 

Already looking for a new engine OP?

If it wasn't a joy ride, what was it?

 

Good question. I have not completed my investigations as yet so cannot comment. I have merey stated that if the techs have exactly the same car and have access to a multitude of others that would be considered to be both variant and more modern it is highly unlikely that a "joy ride" was the reason.

Just using logic is all.

Also, jumping to a conclusion about the customer is benieth this thread. Amusing but doesnt really serve a purpose. I am sure that smunns doesnt need you to start something that simpy doesn't exist.

 

Or maybe your techs would rather smash the **** out of someone else's car rather than their own.....

 

What does owning a similar car have to do with it? I own a very powerful Impreza, however given the the opportunity to drive another one I'd hammer it. Assuming the owner has given permission and it was within the speed limit.

 

In defence of the op he booked the car in for a service. Why would you need to do a brake test or turbo test (whatever that is?) You have a mot brake tester and eyes i presume?

 

As i said, its foolish to jump to conclusions and benieth what I would consider this tread to be about. I am sure that you would rather the truth than a fabrication? Well, so would I.

 

Not sure what this one was about.

I was just asking about how his system worked and not anything else? Not sure whether the argumentative tone was necessary. I was simply asking about a system. Isn't that what the forum is all about?

I may be misinformed mind.

 

You need a £1500 Syvecs ecu and a competent mapper, not something that can be done on the factory ecu from memory.

 

i didnt realise 70mph was so damaging to a subaru engine,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

But let it run it's course, the amount of people jumping on the band wagon here is approaching facebook levels lol

HR matters are not for the public domain, they are private and confidential so could well be things going on that can not be posted, everyone going off on one seems to forget that.

 

71mph on that bit of road is hardly the crime of the century.

Anyone would think they've taken it on a rally event reading some of these comments.

 

70mph will means it needs a new engine, gearbox,,,, etc etc

 

Apparently so

 

Can I borrow your car then

 

this should be a straight forward GAME OVER here are your cards on your bike situation, i can't see any court going the way of the driver, video footage,gps proof etc, isn't 71 in a 30 a ban anyway, the driver would have to have ball's of steel to take the garage to a tribunal for unfair dismissal. knowing he could face a ban, plus he won't get legal aid either 71 in a 30 is instant dismissal in a company car, why should it be any different in a customers

 

If you worked in a garage i'd booked it into then yeah, i'd have no problem with that

Like i said, i'm not saying what they did is right, but it happens all the time.
I can see why you are upset, but the Scoobynet witch hunt is a bit much.

 

Yes your right it does happen but then this needs to be stopped as it is not right and think with all the things out there it will be stopped....

 

I am going to have a meeting with Mr Shelly as feel he is doing everything in his power to sort this matter out....

 

I think half the problem is people are jumping on the bandwagon, mouthing off without knowing what is happening in the background. folks need to let it runs it course before commenting

 

Yes your right think I will get answers to my questions like why did he take it home as well......

 

If your meeting with him then ask away and report back.

 

I agree, we all know that scoobys and any other performance car for that matter can reach licence loosing speeds very quickly without even going above 4k Revs, there's no evidence that the car was thrashed to an inch of it's life so I think we need to back off a little with regards to this. However, I am no way condoning 71 in a 30 zone that's down to the stupidity of the driver.

 

Its called a syvecs ecu, only something id be letting a professional specialist company to instal that i trust not to abuse my car, but yeh when it goes for an mot its switched to a valet map to make sure that it cant be driven other than moved in and out of a workshop

 

You can say that again. More to this than meets the eye.
The car apparently gets 'road tested' twice, possibly by the same 'technician', and even gets taken home - all in the line of a normal road test of course

With your express permission - of course

Fair play to Shellyaj for taking the time to put his side of things across, but what else lurks in the background yet to be revealed?


What a crock of **** this is.

 

Cheers for that...