Do they have to honour the price !!
27 April 2004, 10:13 AM
#36
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Just checked my CC balance and the petrol I put in last night has gone through but as yet nothing about the wheels, so it's safe to say it's not done automatically.
I'm expecting an e-mail canceling my order soon.
I'm expecting an e-mail canceling my order soon.
27 April 2004, 10:24 AM
#38
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Originally Posted by gavnnik
I've just checked mine and £158 was taken as payment for the wheels.
Nothing as yet cancelling the order.
Nothing as yet cancelling the order.
27 April 2004, 10:29 AM
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Originally Posted by **************
Erm yeah I was billed yesterday as well 
So does that constitute a legally binding sale now and that cant refund without my say so?
So does that constitute a legally binding sale now and that cant refund without my say so?
27 April 2004, 10:38 AM
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Originally Posted by gavnnik
About one minute after Mogsi first posted.
Order confirmation is timed ar 16.25!
Order confirmation is timed ar 16.25!
If they have billed you then I'm sure they have agreed to the price and should honour it. I'd say you have a bargin mate!
27 April 2004, 10:47 AM
#43
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I still doubt it, ways round this like saying out of stock/end of line blah blah blah here is your refund sort of thing. Whats to stop them refunding back onto the credit card without your permission? Not much I can do about that is there?
I'll be amazed if they actually honour that price. I have had no email confirming despatch etc. They may well be taking legal advice on their position, I know I would lol.
I'll be amazed if they actually honour that price. I have had no email confirming despatch etc. They may well be taking legal advice on their position, I know I would lol.
27 April 2004, 11:21 AM
#45
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Aaah well - we lived the dream!
Please view this with a fixed-width font.
Date Name Amount Curr Type Status
------------------- -------------------- ---------- ---- ---- ------
27.04.2004 10:17:50 Gavin Smith 158.96 GBP Rfnd Okay
Order : jcebg
Product Item Amnt Qty Amount
------------------------------ ---------- --- ----------
EV-S - EV-S 7x18 143.96 1 143.96
------------------------------ ---------- --- ----------
158.96
Please view this with a fixed-width font.
Date Name Amount Curr Type Status
------------------- -------------------- ---------- ---- ---- ------
27.04.2004 10:17:50 Gavin Smith 158.96 GBP Rfnd Okay
Order : jcebg
Product Item Amnt Qty Amount
------------------------------ ---------- --- ----------
EV-S - EV-S 7x18 143.96 1 143.96
------------------------------ ---------- --- ----------
158.96
27 April 2004, 12:06 PM
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Originally Posted by **************
LOL Gavnik I think your going to have a hard time getting them to give you the wheels even if they do have them in stock. Would be interested to hear what they say though 
27 April 2004, 12:06 PM
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Lying barstewards - apparently an order placed from a store is different to an order placed on the web so they can't fullfil it.
I'm amazed at their crap customer service though - I would have come clean, admitted a mistake and explain that under the T&C's they were not obliged to complete the order (all wrapped up in a big apology).
I suggest everyone who ordered and paid calls them aand bugs them about it.
There is no way we will get the wheels as the T&C's mean they can cancel at any time but I'd like to hassle them anyway!
I'm amazed at their crap customer service though - I would have come clean, admitted a mistake and explain that under the T&C's they were not obliged to complete the order (all wrapped up in a big apology).
I suggest everyone who ordered and paid calls them aand bugs them about it.
There is no way we will get the wheels as the T&C's mean they can cancel at any time but I'd like to hassle them anyway!
Last edited by gavnnik; 27 April 2004 at 12:11 PM.
27 April 2004, 12:24 PM
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Might be worth a wind up along the lines of i'll wait for the wheels if they are out of stock and when they say no i'll say I will go and have a chat with my solicitor.....
Gavnik u got the name of the one who was rude/bad customer service? Nothing like winding someone up for a bit of fun
Gavnik u got the name of the one who was rude/bad customer service? Nothing like winding someone up for a bit of fun
27 April 2004, 12:38 PM
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the reply I got on the reason for the refund
"Thank you for your recent on-line order. I regret to inform you that the wheels that you ordered are temporarily unavailable. As a result I have refunded your payment in full.
Please accept our apologies in this matter.
Kind Regards
Fiona Huddleston
MWD Customer Services"
"Thank you for your recent on-line order. I regret to inform you that the wheels that you ordered are temporarily unavailable. As a result I have refunded your payment in full.
Please accept our apologies in this matter.
Kind Regards
Fiona Huddleston
MWD Customer Services"
27 April 2004, 12:44 PM
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C'mon guys - give the company a break. Put yourself in their shoes.....you know what you did was morally wrong if it worked, and obviously they're going to try and prevent themselves from losing £500 or whatever on every sale. Multiply that by 200 potential sales, and they're looking at a loss of potentially £100k. That would wipe out their profit for a while....
All this talk of solicitors - ROTFLMAO - you know the T&Cs mean they can get out of the sale....so why threaten them?
All this talk of solicitors - ROTFLMAO - you know the T&Cs mean they can get out of the sale....so why threaten them?