ex-webby

Barry,

My post was not directed at you, so apologies if you thought that was the case. Unfortunately I am removing both the name and the email address that you have given, as you may appreciate this may entice emails to be sent to this addressee of a not so polite nature.

Thanks for your understanding and I hope your problem is resolved one way or another.

Regards,
Shaun.

GC8

Are Subaru UK warranties now underwritten by Warranty Holdings ?

stoker

Shaun
Thanks i understand what you have had to do,maybe soon we will all see him on national tv explaining the situation

mart360

Hi Barry,

loking at it from a quality perspective, you are in a bit of a bind.

from your point of view, the engine failed for reasons unknown.

initial inspection (by whom??) revealed brearing failure.. however, this may

not the root cause of the failure.

obviously as i do not know all of the data, it would seem, that the secondary check by the (independant engineer) has looked at the initial failure mode (bearings) and logically worked from there, it would appear that he has rightly?? found that the oil pump was not the cause of the failure, as it is / was found to be operating normally.

stepping away from your problem and using an example of a concern,

the normal rout of investigation for a tier one automotive supplier would be

onsite visit to examine the failure, and depending on the severity of the failure, corrective actions would be forthcoming.

the corrective actions would use process problemsolving ( ishikawa 8D 5Y etc) to find and eliminate the route cause.

Once the root cause was identified and proved to be closed, the concern would be signed off.

It dosent get any easier, as there are two sides to this issue, of which we only know part of one.

From the manufacturers point of view, if he takes liability for the problem, it could be seen as an indicator that there is / are issues with this engine, and further claims will be forthcoming. from a suppliers point of view, if they were to examine a part or parts that had been returned via a warranty claim, and there was any doubt that the part had not been used as per there manufacturing and operating spec, they would reject the part back to the dealer without accepting liability.

the other factor that may be a contributing factor is now possibly not with the car.

was the oil also examined and subjected to lab analysis for shear point, load resistance etc??

it may well be that other factors were occrant, and these unknown factors were contribuatary to the root cause.

***

this is speculation.. it may be the bearings have failed, the question is why,,

it might be somthing as silly as a dry joint in the ecu, which was caused by joe bloggs having an arguement with his mrs on the phone.. it sounds daft i know, but a true root cause investigation would look at the failure, and then work out from there what caused it..


to clarify the above

Joe was having an arguement, and in doing so forgot to apply the right amount of solder to a joint which went dry. the dry joint was the circuit that controlled the oil pressure switch, under the load conditions on that day the circuit should have opened and allowed an increase of oil to be pumped.

as the circuit failed, no oil was pumped, and the bearings were starved

result engine failure but not due to oil pump...

****** speculation off

i believe the only way forward would be to have a totally independant review and check at a place agreed by yourselves an IM, and then a decision made based on the findings.

Unfortunatly there is no easy win situation on this matter.

all the best

mart

thejackal

Were you getting high engine temp onthe guage one thing I know that could cause every bearing to fail is if the oil in the engine starts to boil and gets pumped round the engine in bubble formation, oil in this state is almost as good as driving without any oil.

stoker

NO got no temp or oil warnings ,oil change done 1200 prior ,allways paid extra for fully symthetic oil when serviced

Beastie

iTrader: (2)

Stoker feel for you man. Sure ive seen your car around.
Cant think why they are refusing the claim.

lordlucan

Barry hope it works out for you. Anything I can do to help let me know.

Jason

reallydontknow

An independant garge is stripping my engine down to find a fault, is it worth having it rolling road testing afterwards?

Old_Fart

Sounds very peculiar. I don't see how they can reject a claim unless they prove that warranty conditions have been exceeded. Saying the oil pump is fine doesn't mean squat. They have to tell you precisely what terms of the warranty exclusions apply to their rejection of your claim. Unless they are saying that the car is actually working perfectly LOL
My experience of Subaru UK/IM warranties is completely opposite of yours though. When the engine let go in my 22B they couldn't identify the cause but replaced/rebuilt the engine quickly and without any hassle.
Good luck with your cause. If you need it I'm sure you can find a few P1 owners on here who've had the big end go and a warranty rebuild.
Cman

andys

I wonder if they are trying to cut back on big end claims as they have had so many recently? When mine went 2 months ago the dealer said they were seen on average one a week.