IWatkins

Of cousre, you could easily sort it all out there and then and walk out with a brand new phone that works....

Just buy a new phone and have the number/SIM etc. moved across.

I mean, they are only about a fiver these days anyway aren't they ?

Ian

pslewis

£149:99 this one cost me!!

Hardly £5!

Pete

DrEvil

pslewis

Tis harsh, but unfortunately a 'feature' of the PAYG packages, I don't think the other vendors differ much either. A friend of mine experienced the same recently, basically its handled completely differently to contract customers - and basically sucks.

Alex

pslewis

Maybe ..... but, the sign of a good outlet is one which:-

Sells a product and if that product fails in the warranty period deals with the customer in a fair way and that means taking the faulty item and resolving it!

Pete

spufus

iTrader: (2)

Try here for info on sale of goods.

GC8

Pete; your contract is with the SHOP; not the Orange network or Motorola. If you wish them to return the telephone to Motorola on your behalf, to benefit from warranty service, they may charge you and you can choose whether to accept this remedy. Alternatively; you may choose to benefit from your rights under the SOGA.

http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm

Simon

GC8

Vey true Pete; but mostly they are ******* who will tell you that; "theres nothing we can do after 28 days, its under guarantee now". ont get fobbed off with a 'depreciated credit' either as a respectable business shouldnt consider this until the kit is at least 12 months old.

Simon

pslewis

I can't find anything to say whether they can charge for returning goods for repair? Can you?

Pete

GC8

It explains where you stand with the retailer; as does the other DTI link posted above mine. My point is that you can either benefit from the guarantee or from your statutory rights. Your contract is with the retailer alone and you dont have to deal with Motorola if you dont wish to. If they want to charge a fee for dealing with the guarantee thay may; its a ****e customer service policy though. As this gives you an indication (in my opinion) as to what theyre like; Id find out exactly where I stood and then force he store to deal with the phone. If they offer to repair it and you accept; and the phone is then sent to Motorola and there is any kind of carriage cost, then the store will have to bear it.

Simon

spufus

iTrader: (2)

They are not sending it back "for you" as GC8 rightly states, the contract is between THEM and you.

GC8

I think that they are offering to send it back for Pete, acting as an intermediary. Its common to attempt shirk all responsibility after 28 days; remember Pete; knowledge is power!

Simon

spufus

iTrader: (2)

Missed your last post - you are correct.

pslewis

So? Am I right in stating that I just tell them to sort it - if they want to send it back to Motorola its up to them? I don't care what they do as long as we get it repaired?

ie. I refuse to allow them to act as intermediary (sp?) so why should I pay anything?

What happens if he just stands there, smiles and says theres nothing he can do??

Anyone got The Orange Shop Head Office number? Could be worth a call there?

Pete

ThePosh

I know it's not the most grown up answer but I always find going to the busiest local store and kicking up a right royal fuss helps. Ask to speak to the manager and when he/she says "Can we discuss this privatley sir?" politely decline and and rip into him/her in front of potential customers. You never get what you don't ask for...

Good luck

Posh