Well, THANKS a lot ORANGE SHOP!!!
#31
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Of cousre, you could easily sort it all out there and then and walk out with a brand new phone that works....
Just buy a new phone and have the number/SIM etc. moved across.
I mean, they are only about a fiver these days anyway aren't they ?
Ian
Just buy a new phone and have the number/SIM etc. moved across.
I mean, they are only about a fiver these days anyway aren't they ?
Ian
#33
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pslewis
Tis harsh, but unfortunately a 'feature' of the PAYG packages, I don't think the other vendors differ much either. A friend of mine experienced the same recently, basically its handled completely differently to contract customers - and basically sucks.
Alex
Tis harsh, but unfortunately a 'feature' of the PAYG packages, I don't think the other vendors differ much either. A friend of mine experienced the same recently, basically its handled completely differently to contract customers - and basically sucks.
Alex
#34
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Maybe ..... but, the sign of a good outlet is one which:-
Sells a product and if that product fails in the warranty period deals with the customer in a fair way and that means taking the faulty item and resolving it!
Pete
Sells a product and if that product fails in the warranty period deals with the customer in a fair way and that means taking the faulty item and resolving it!
Pete
#35
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Originally Posted by pslewis
My daughter has bought a Motorola V500 from The Orange Shop and its faulty (she can't hear anyone on the phone, but can on speakerfone) - ok, said The Orange Shop, when she went in to sort it out - we will send it back for you ............. that will be £30!!! WTF??????
Big daddy went in and the price dropped to £7:99 - still WTF???
Do DIXONS charge you anything to return a TV, Video, Vacuum, so why would there be a requirement to pay for a faulty phone???
I'm not sure of the legal situation but I want to tell the smirking little sh1te what to do with his £7:99 AND make them take the phone back and fix it!!!
Any help out there??
By the way - HAPPY XMAS EVERYONE!!
Pete
Big daddy went in and the price dropped to £7:99 - still WTF???
Do DIXONS charge you anything to return a TV, Video, Vacuum, so why would there be a requirement to pay for a faulty phone???
I'm not sure of the legal situation but I want to tell the smirking little sh1te what to do with his £7:99 AND make them take the phone back and fix it!!!
Any help out there??
By the way - HAPPY XMAS EVERYONE!!
Pete
#36
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Pete; your contract is with the SHOP; not the Orange network or Motorola. If you wish them to return the telephone to Motorola on your behalf, to benefit from warranty service, they may charge you and you can choose whether to accept this remedy. Alternatively; you may choose to benefit from your rights under the SOGA.
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm
Simon
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm
Simon
#37
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Originally Posted by pslewis
Maybe ..... but, the sign of a good outlet is one which:-
Sells a product and if that product fails in the warranty period deals with the customer in a fair way and that means taking the faulty item and resolving it!
Pete
Sells a product and if that product fails in the warranty period deals with the customer in a fair way and that means taking the faulty item and resolving it!
Pete
Simon
#39
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It explains where you stand with the retailer; as does the other DTI link posted above mine. My point is that you can either benefit from the guarantee or from your statutory rights. Your contract is with the retailer alone and you dont have to deal with Motorola if you dont wish to. If they want to charge a fee for dealing with the guarantee thay may; its a ****e customer service policy though. As this gives you an indication (in my opinion) as to what theyre like; Id find out exactly where I stood and then force he store to deal with the phone. If they offer to repair it and you accept; and the phone is then sent to Motorola and there is any kind of carriage cost, then the store will have to bear it.
Simon
Simon
#40
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Originally Posted by pslewis
I can't find anything to say whether they can charge for returning goods for repair? Can you?
Pete
Pete
Originally Posted by pslewis
My daughter has bought a Motorola V500 from The Orange Shop and its faulty (she can't hear anyone on the phone, but can on speakerfone) - ok, said The Orange Shop, when she went in to sort it out - we will send it back for you ............. that will be £30!!!
#41
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I think that they are offering to send it back for Pete, acting as an intermediary. Its common to attempt shirk all responsibility after 28 days; remember Pete; knowledge is power!
Simon
Simon
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Originally Posted by GC8
I think that they are offering to send it back for Pete, acting as an intermediary. Its common to attempt shirk all responsibility after 28 days; remember Pete; knowledge is power!
Simon
Simon
#43
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So? Am I right in stating that I just tell them to sort it - if they want to send it back to Motorola its up to them? I don't care what they do as long as we get it repaired?
ie. I refuse to allow them to act as intermediary (sp?) so why should I pay anything?
What happens if he just stands there, smiles and says theres nothing he can do??
Anyone got The Orange Shop Head Office number? Could be worth a call there?
Pete
ie. I refuse to allow them to act as intermediary (sp?) so why should I pay anything?
What happens if he just stands there, smiles and says theres nothing he can do??
Anyone got The Orange Shop Head Office number? Could be worth a call there?
Pete
#44
I know it's not the most grown up answer but I always find going to the busiest local store and kicking up a right royal fuss helps. Ask to speak to the manager and when he/she says "Can we discuss this privatley sir?" politely decline and and rip into him/her in front of potential customers. You never get what you don't ask for...
Good luck
Posh
Good luck
Posh
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