pslewis

Most people have phones who are going to have phones now, only those companies who look after their customers will keep market share ......... I thought Orange were one of the 'good boys'?

Pete

Lord Of The Bling...

have you contacted motorola at all? they make the phone, the shops dont, Orange policy is that if the handset is deemed to be faulty in the first 28 days, the the shop have to provide you with a new handset, after that the remaining warranty of the product is with motorola, they can and will send the phone back for you, the £7.99 is for a 3 day repair turn around, which you dont have to use. and if is not done in that time they give you a refund,

either pay up, contact motorola, or get the store then to send it to trs, with out the £7.99 fee.


simple really

aaron.

pslewis

Simple, yes, as you have listed all the possible outcomes!

I wasn't made aware that the £7:99 was for a 3 day turn-around! It was stated that that was the charge, take it or leave it! Jumped up shop assistants don't talk to me like that unless they want hassle!!

Pete

BrynO

PSL, replied to your PM, both are Orange shops...

Lord Of The Bling...

well you`ll need to talk to these "jumped up sales assistants again" , if you want your phone repaired!


or send it to your local motorla repair center yourself,


i`m trying to help you out here.


hope you get it all sorted out a.s.a.p

aaron.

pslewis

Cheers BrynO!! That means a call to Head Office may get the laddie to do as he's told then!!

Thanks aaron ............ the sales assistant better do as I tell him or he will get a spanking from Head Office

Pete

johnfelstead

so what happened pissy? Just had a runin with the numpties myself. http://bbs.scoobynet.co.uk/showthread.php?p=4178201

pslewis

I e-mailed them and got a standard reply - "If you didn't take out our overpriced Insurance then we cannot help you ..... contact Motorola" we don't want to know or help you!!

Unbelievable!!

Steer clear of Orange folks ... the old good guys are NOT anymore, they are a bunch of ****es!

Pete

johnfelstead

looks like i'll be doing my own repair now. Bloody rediculous.

Dazza01

SHOULD HAVE GONE TO RADIO RENTALS

Next time buy a Nokia mind you it helps when you only live a couple of miles away from them main service/repair centre in Stabbo as it's quicker to takeit to em than send the bugger

Chuckle Brother

PS

You have various options depending on whether you have Care on your contract or not. If the phone is faulty, and you have taken it back within 28 days, they should be looking to do an in store replacement, providing they can prove the handset is faulty. This is regardless of having care on the account.

If you have care (orange insurance), and you are outside this 28 day period, you can call 150 from the handset, and, if found faulty, they will send you a replacement within 24 hours. You will be charged £15 for the replacement event though.

If you have no care, and you are outside the 28 day period, then you can send the handset to a 3rd party repairer for the £7 charge. This seems to be what Orange are offering you, so it seems that you are outside terms and conditions for options 1 and 2 (have not read the whole thread).

Alternatively, you can argue the toss on the sale of goods act and prove that the handset was sold as not fit for purpose.

pslewis

Thanks Chuckle ..... its wrong to charge for the fixing of a faulty product - if you need to post back you should be refunded the postage!

Last time I entertain Orange or The Orange Shop!! (or buy a Motorola phone!)

Pete