Tescos returns policy - be warned!
11 August 2005, 02:11 PM
#31
Scooby Senior
Join Date: Mar 2003
Location: Next door to the WiFi connection
Posts: 16,293
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by eClaire
Nowt wrong with Asda! 
Asda would have refuded you/swapped you and probably given you a £2 smiley voucher...lol
11 August 2005, 02:15 PM
#32
Originally Posted by Paul Habgood
If that is the case then i will do my shopping in smaller stores, not the big 5's.
Still have to say Store manager was a bit ****, should have refunded / replaced then dumped your tins
11 August 2005, 02:20 PM
#33
Scooby Regular
Join Date: Jan 1999
Posts: 5,786
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Paul Habgood
It is the principal and the fact that the stores policy is not on show in/near the products affected.
HTH
11 August 2005, 04:37 PM
#35
Scooby Regular
Join Date: Oct 2003
Location: Tellins, Home of Super Leagues finest, and where a "split" is not all it seems.
Posts: 5,504
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by TelBoy
Don't park in the mother/baby or disabled spaces while you're there though... 
The only issue here is that the policy on returning baby food isnt stated anywhere... Write to their Head Orrifice and complain... They'll either:
1/ Ignore your letter placing in the Victor Meldrew pile
2/ Clearly document their policy in future
3/ Apologise and send you one million clubcard points...
So nothing to lose....
P
11 August 2005, 04:41 PM
#36
BANNED
Join Date: May 2002
Location: scotland home of the brave
Posts: 13,927
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Paul Habgood
The story so far
I purchased a tin of baby food (the milk sort you mix with water and feed via a bottle).
Being a bloke i got the wrong one - right make just the wrong type.
I took it back to Tesco Mereway along with the reciept to swap it for the correct one.
No, not allowed to. Their policy not to exchange baby food or medicines.
There are no signs up at customer services or the baby products section relating to this.
I was told because it could have been tampered with.
Well the tin has an external seal - not broken and an internal foil seal.
I explained this to Paul ******* the manager who still point blank refused. He said we could have tampered with it. I explained we had not. I also stated that we had bought it in good faith. How did we know it had not been tampered with prior to our purchase of it from the store as the only guides are the seals.
Anyway
they refused. I gave the manager back a months worth of reciepts totalling around £ 400.00 and said we would not be back to Tescos.
Also now shopping around for car and home insurance (both with Tescos but not for much longer).
Disgusted with the way i was threated and will not be back ever.
I purchased a tin of baby food (the milk sort you mix with water and feed via a bottle).
Being a bloke i got the wrong one - right make just the wrong type.
I took it back to Tesco Mereway along with the reciept to swap it for the correct one.
No, not allowed to. Their policy not to exchange baby food or medicines.
There are no signs up at customer services or the baby products section relating to this.
I was told because it could have been tampered with.
Well the tin has an external seal - not broken and an internal foil seal.
I explained this to Paul ******* the manager who still point blank refused. He said we could have tampered with it. I explained we had not. I also stated that we had bought it in good faith. How did we know it had not been tampered with prior to our purchase of it from the store as the only guides are the seals.
Anyway
they refused. I gave the manager back a months worth of reciepts totalling around £ 400.00 and said we would not be back to Tescos.
Also now shopping around for car and home insurance (both with Tescos but not for much longer).
Disgusted with the way i was threated and will not be back ever.
im so sorry to heart that bud, its sad they make more money than anyone else and cant exchange an untampered baby food tin
11 August 2005, 04:43 PM
#37
BANNED
Join Date: May 2002
Location: scotland home of the brave
Posts: 13,927
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by eClaire
People are able to get shoe bombs onto aeroplanes nowadays; it's obvious people can tamper with seals on baby food. He done the right thing IMO. If I go to buy baby food I don't want returned cartons for my baby!
but paul said it wasnt tampered with
11 August 2005, 04:55 PM
#39
Scooby Newbie
Join Date: Aug 2005
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
I used to work for Tesco.
A tricky way of getting your money back would have been to open the milk, remove some of the product and said the milk made your baby sick.
Tesco will always give you your money back if you say you didnt like the taste of a product, however you can't say your baby didnt like it as he/she couldn't tell you that.
Even if you walk in with an empty bottle of wine or empty leg of lamb pack and say it was awful they WILL give you your money back, just say you had to throw away the rest of the product as it stank(that's if you enjoyed the product really but just wanna be cheeky
A tricky way of getting your money back would have been to open the milk, remove some of the product and said the milk made your baby sick.
Tesco will always give you your money back if you say you didnt like the taste of a product, however you can't say your baby didnt like it as he/she couldn't tell you that.
Even if you walk in with an empty bottle of wine or empty leg of lamb pack and say it was awful they WILL give you your money back, just say you had to throw away the rest of the product as it stank(that's if you enjoyed the product really but just wanna be cheeky
11 August 2005, 05:00 PM
#41
Paul, so they won't take back your baby food, but they will hapily sell out of date produce.
If they returned the product to the supplier like they usually do, then your tampering wouldn't be an issue.
I see food past it best before (let alone display date) in the fresh produce section almost everytime I shop there. I always tell the staff, but now I am getting a little bored).
Don't bother with Sainsburys, they are no better.
If they returned the product to the supplier like they usually do, then your tampering wouldn't be an issue.
I see food past it best before (let alone display date) in the fresh produce section almost everytime I shop there. I always tell the staff, but now I am getting a little bored).
Don't bother with Sainsburys, they are no better.
11 August 2005, 05:06 PM
#42
Scooby Regular
Join Date: Feb 1999
Location: Cardiff. Wales
Posts: 11,758
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Paul Habgood
If that is the case then i will do my shopping in smaller stores, not the big 5's.
Chip
11 August 2005, 05:07 PM
#43
Scooby Regular
iTrader: (2)
Join Date: May 2005
Location: Cardiff
Posts: 2,266
Likes: 0
Received 0 Likes
on
0 Posts
Amazing how many people believe the BS programs like Watchdog come up with.
A RETAILER HAS ABSOLUTELY NO OBLIGATION TO REFUND if the customer buys the wrong thing or changes their mind. Giving a refund or exchange in these circumstances is a goodwill gesture only, and entirely at their discretion.
If you buy something that is faulty, you can ASK for a refund, but again the retailer doenst HAVE to give you one - what the law states is that you have to give them a reasonable opportunity to put it right - this can either be a repair, replacement item or refund depending on the circumstances.
I can understand why Tesco have this policy on certain goods, and legally, they dont have to display their policies in cases like this, it is down to the customer to ask BEFORE buying.
As someone else pointed out, the manager is just a grey robot, and has to abide by the company policies - he wont have much free reign to make his own decisions - if you have a problem with it, you'll need to contact head office and speak to them.
And no, I dont work for Tescos, just annoys me when people start complaining, saying 'I know my rights' when in 99% of cases they dont know their ***** from their elbows ( not saying this about the OP, just people in general ;0)
A RETAILER HAS ABSOLUTELY NO OBLIGATION TO REFUND if the customer buys the wrong thing or changes their mind. Giving a refund or exchange in these circumstances is a goodwill gesture only, and entirely at their discretion.
If you buy something that is faulty, you can ASK for a refund, but again the retailer doenst HAVE to give you one - what the law states is that you have to give them a reasonable opportunity to put it right - this can either be a repair, replacement item or refund depending on the circumstances.
I can understand why Tesco have this policy on certain goods, and legally, they dont have to display their policies in cases like this, it is down to the customer to ask BEFORE buying.
As someone else pointed out, the manager is just a grey robot, and has to abide by the company policies - he wont have much free reign to make his own decisions - if you have a problem with it, you'll need to contact head office and speak to them.
And no, I dont work for Tescos, just annoys me when people start complaining, saying 'I know my rights' when in 99% of cases they dont know their ***** from their elbows ( not saying this about the OP, just people in general ;0)
11 August 2005, 05:10 PM
#44
BANNED
Join Date: May 2002
Location: scotland home of the brave
Posts: 13,927
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by OllyK
He's a NSR Mod, are you saying you'd trust him?? 
haha i like paul he is a nice lad and i do like puff a wonderful person indeed i trust them , i had a tiff once with puff yrs ago but it was sorted and he happens to be a nice lad, we nearly met, he told me he will give me a call when he arrives and he gives me a call when i think it was 11 pm at night and told me to come up to pub to meet him when i had a shift at 4am in the morn
it was sad we couldnt meet
11 August 2005, 07:41 PM
#45
Scooby Regular
Store is right ........... but, they should have let you have replacements free or at cost
Tesco shares have done me rather well, actually ............ £2:75 a few months ago - £3:34 now
Pete
Tesco shares have done me rather well, actually ............ £2:75 a few months ago - £3:34 now
Pete
11 August 2005, 07:42 PM
#46
Scooby Regular
Join Date: Sep 2000
Posts: 1,081
Likes: 0
Received 0 Likes
on
0 Posts
If you felt badly treated by the store then there is a certain satisfaction at never going there again.
It is a religious thing, to waver would cast everything in doubt.
I had a similar thing with PC World a few years ago, and I'm really happy to say that I've never been there since. It isn't about price, or choice, it is simply that I choose to not go there, I've made a commitment to it. Holding to that commitment feels right, so to give in now would be to say they were right and I was wrong.
I know they don't give a sh*t or know who I am, it isn't a rational thing.
Sad really.
It is a religious thing, to waver would cast everything in doubt.
I had a similar thing with PC World a few years ago, and I'm really happy to say that I've never been there since. It isn't about price, or choice, it is simply that I choose to not go there, I've made a commitment to it. Holding to that commitment feels right, so to give in now would be to say they were right and I was wrong.
I know they don't give a sh*t or know who I am, it isn't a rational thing.
Sad really.
11 August 2005, 08:13 PM
#48
Scooby Regular
Join Date: Jun 2004
Posts: 637
Likes: 0
Received 0 Likes
on
0 Posts
Paul, I agree that you might be a bit p!ssed by there attitude, and so would I. They could have at least given a jesture of goodwill (as others have said). I know I would not want second hand baby food for my child, but that shouldn't stop Tesco's from just binning it and replacing it (If it was SMA powder thingy it only about 30p to buy, they get it for next to nothing)
Sadly, thats not the worse thing that happens in these type of stores
I wont say what state their freezers might get in, It was a while ago we was contracting to these types. I'm pretty sure the guys picking fruit and veg up from under the racks and polishing them and replacing them were trying to do there best. And I'm also pretty sure we didn't find any dead mice or rats in the roof space I wont name a particuler chain of store, but It wasn't just one of them
Buy local from someone you can trust I do now (except when the mrs drags me to 1 of them on a wednesday!)
Sadly, thats not the worse thing that happens in these type of stores
I wont say what state their freezers might get in, It was a while ago we was contracting to these types. I'm pretty sure the guys picking fruit and veg up from under the racks and polishing them and replacing them were trying to do there best. And I'm also pretty sure we didn't find any dead mice or rats in the roof space I wont name a particuler chain of store, but It wasn't just one of them Buy local from someone you can trust
I do now (except when the mrs drags me to 1 of them on a wednesday!)
11 August 2005, 09:35 PM
#49
Scooby Regular
Join Date: Apr 2004
Location: Defis now in and fitted, whats next to buy?! :)
Posts: 571
Likes: 0
Received 0 Likes
on
0 Posts
Store does not have to refund, go to trading standards as someone suggested they will tell you the same. Is it the stores legally bound to replace all products bought in error by customers and then throw them away, no it isnt.
As for boycotting them, Im sure if they city hears about this the share price will crash, forecasted profits of £2.4 BILLION will nose dive overnight, jobs will be lost etc etc, I dont think so!!
As for the shares, as Pslewis mentions, they are rather good, Im still buying mine every month for as little as £1.59!! Cant wait to sell them in a couple of years!
As for boycotting them, Im sure if they city hears about this the share price will crash, forecasted profits of £2.4 BILLION will nose dive overnight, jobs will be lost etc etc, I dont think so!!
As for the shares, as Pslewis mentions, they are rather good, Im still buying mine every month for as little as £1.59!! Cant wait to sell them in a couple of years!
11 August 2005, 10:13 PM
#50
Scooby Regular
Join Date: Oct 2002
Posts: 1,333
Likes: 0
Received 0 Likes
on
0 Posts
A while back in Tescos I saw a scruffy bloke walk in with a tatty carrier bag and start taking things out of the bag and putting them on the shelf so I went up to the customer services to alert them. I was told not to worry as it was 'Sid from the warehouse'!
Personally, I stay away from Tescos when I can as they're taking over.
Personally, I stay away from Tescos when I can as they're taking over.
11 August 2005, 10:36 PM
#51
Scooby Regular
Join Date: Sep 2002
Posts: 2,551
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by MikeCardiff
Amazing how many people believe the BS programs like Watchdog come up with.
A RETAILER HAS ABSOLUTELY NO OBLIGATION TO REFUND if the customer buys the wrong thing or changes their mind. Giving a refund or exchange in these circumstances is a goodwill gesture only, and entirely at their discretion.
If you buy something that is faulty, you can ASK for a refund, but again the retailer doenst HAVE to give you one - what the law states is that you have to give them a reasonable opportunity to put it right - this can either be a repair, replacement item or refund depending on the circumstances.
I can understand why Tesco have this policy on certain goods, and legally, they dont have to display their policies in cases like this, it is down to the customer to ask BEFORE buying.
As someone else pointed out, the manager is just a grey robot, and has to abide by the company policies - he wont have much free reign to make his own decisions - if you have a problem with it, you'll need to contact head office and speak to them.
And no, I dont work for Tescos, just annoys me when people start complaining, saying 'I know my rights' when in 99% of cases they dont know their ***** from their elbows ( not saying this about the OP, just people in general ;0)
A RETAILER HAS ABSOLUTELY NO OBLIGATION TO REFUND if the customer buys the wrong thing or changes their mind. Giving a refund or exchange in these circumstances is a goodwill gesture only, and entirely at their discretion.
If you buy something that is faulty, you can ASK for a refund, but again the retailer doenst HAVE to give you one - what the law states is that you have to give them a reasonable opportunity to put it right - this can either be a repair, replacement item or refund depending on the circumstances.
I can understand why Tesco have this policy on certain goods, and legally, they dont have to display their policies in cases like this, it is down to the customer to ask BEFORE buying.
As someone else pointed out, the manager is just a grey robot, and has to abide by the company policies - he wont have much free reign to make his own decisions - if you have a problem with it, you'll need to contact head office and speak to them.
And no, I dont work for Tescos, just annoys me when people start complaining, saying 'I know my rights' when in 99% of cases they dont know their ***** from their elbows ( not saying this about the OP, just people in general ;0)
It gets right on my nerves the amount of people who "know my rights" I would say after owning and working in a chain of giftware store 80% of the general public dont know there rights. Nearly everyone of them thinks that you can get a Refund because a cloud went over the sun.
I got sick to my back teeth of people coming in wanting a refund for some stupid reason, Tesco used to be pretty relaxed but I guess they are getting fed up with all the TW's who want to exchange or return something worth 21p (this is nothing against the OP just a personal rant) do what I do and what most normal people do either chuck it in the bin or find a use for it.
Dont wait in the line infront of me when i want to buy something in a shop with an armful of stuff that you want to return for some stupid reason, and that you have lost the receipt for although you bought it "just last week" even though the store hasn't stocked it for 3 months+
Then stand there saying "I know my rights", "Im going to trading standards" blah blah blah
11 August 2005, 10:39 PM
#52
Scooby Regular
Join Date: Jan 2004
Posts: 4,207
Likes: 0
Received 0 Likes
on
0 Posts
So you got the wrong thing in the shop and it is now Tescos problem ? Why should it be they can hardley sell it now so Why should they take it back. YOU made the mistake not Tesco.
11 August 2005, 11:26 PM
#53
Scooby Regular
Join Date: Dec 2002
Location: Here!
Posts: 5,145
Likes: 0
Received 0 Likes
on
0 Posts
The majority of food complaints are that against baby food products. They are right to be wary and to place such rules against the return of such products.
I'm sure your baby wouldn't have complained about the wrong selection as much as it's Mum
I'm sure your baby wouldn't have complained about the wrong selection as much as it's Mum
12 August 2005, 09:24 AM
#54
Scooby Regular
Thread Starter
Join Date: Jan 2000
Location: Disco, Disco!
Posts: 21,825
Likes: 0
Received 0 Likes
on
0 Posts
UPDATE
Originally Posted by Luan Pra bang
So you got the wrong thing in the shop and it is now Tescos problem ? Why should it be they can hardley sell it now so Why should they take it back. YOU made the mistake not Tesco.
Perhaps i did not make it clear as several people are harping on about refunds as well.
I wanted to SWAP it for the correct item. Same cost, same size, slightly differing colour package.
Anyway
I phoned Tescos customer services helpline yrsterday evening. Spoke to 'Dean' who then phoned the store to check. Anyway, i took the item back this morning and swapped it for the correct one. Apparently it has caused many headaches at Tescos as they are unclear on their policy for baby milk powder.
I do not really care if they are unclear or not - i got what i wanted which was the right item. Yes i did make the mistake but really am i the only one to make an error purchasing something then tasking it back to swap it for the correct size/type - i think not.
12 August 2005, 09:39 AM
#55
yet another case of blaming others for your own mistakes?
you ****ed up. tough ****. as stated my mike c above the goods they sold are not faulty therefore you have no right to demand an exchange.
have been on he receiving end of a tescos **** up and they were very apologetic (pricing error mismatch between shelf sticker and actual price charged). got the items for free and a refund on the amount paid.
you ****ed up. tough ****. as stated my mike c above the goods they sold are not faulty therefore you have no right to demand an exchange.
have been on he receiving end of a tescos **** up and they were very apologetic (pricing error mismatch between shelf sticker and actual price charged). got the items for free and a refund on the amount paid.
12 August 2005, 09:53 AM
#56
Scooby Regular
Thread Starter
Join Date: Jan 2000
Location: Disco, Disco!
Posts: 21,825
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by jjones
yet another case of blaming others for your own mistakes?
you ****ed up. tough ****. as stated my mike c above the goods they sold are not faulty therefore you have no right to demand an exchange.
have been on he receiving end of a tescos **** up and they were very apologetic (pricing error mismatch between shelf sticker and actual price charged). got the items for free and a refund on the amount paid.
you ****ed up. tough ****. as stated my mike c above the goods they sold are not faulty therefore you have no right to demand an exchange.
have been on he receiving end of a tescos **** up and they were very apologetic (pricing error mismatch between shelf sticker and actual price charged). got the items for free and a refund on the amount paid.
Tescos offer an echange policy
I picked the item in error as stated
The store (staff and manager where unclear so i clarified it for them with head office.
as for "you f**ked up. tough ****" - get out of bed the wrong side did we?
Do not forget Customer service is still king and that the the only seperator betweeen the stores is customer service, they sell the same products and the same/similar price.
12 August 2005, 09:55 AM
#57
Scooby Regular
iTrader: (2)
Join Date: May 2005
Location: Cardiff
Posts: 2,266
Likes: 0
Received 0 Likes
on
0 Posts
#51 - I learned all this when I used to run a record shop - the amount of people who would bring back a CD they had prob copied at home and try and get a refund ! would normally go like this :
"Can I have a refund for this as I bought the wrong one"
Sorry, we dont give refunds, but you can swap it for something else if you like
"Erm.. no, I wanted a refund"
What was it you wanted originally ? if we havent got it in stock I'll order one for you
"Er..... cant remember what it was, I'll just have my money back"
Go home, find out what it was, and we'll get it in for you
"I WANT A REFUND ! LET ME SPEAK TO THE MANAGER !"
Sigh... I am the manager ( I was only young at the time, so they often assumed I was just an assistant
"I'M ENTITLED TO A REFUND BY LAW, I KNOW MY RIGHTS AND I DEMAND YOU GIVE ME ONE OR I'LL GO TO TRADING STANDARDS"
Whatever, go on then....
Did actually get one who went to TS once, someone from there phoned me up and said :
'I understand you wont give the customer a refund ?'
No, thats correct, they returned it after a week, opened, saying they had bought it in error
'Oh right, that isnt what they told me, do you think you could give them a refund anyway, as a goodwill gesture ?'
Not after they came in the shop ranting and raving and verbally abused me and my staff no, I think they can stick it up their **** to be honest
'Oh, OK, bye then
"Can I have a refund for this as I bought the wrong one"
Sorry, we dont give refunds, but you can swap it for something else if you like
"Erm.. no, I wanted a refund"
What was it you wanted originally ? if we havent got it in stock I'll order one for you
"Er..... cant remember what it was, I'll just have my money back"
Go home, find out what it was, and we'll get it in for you
"I WANT A REFUND ! LET ME SPEAK TO THE MANAGER !"
Sigh... I am the manager ( I was only young at the time, so they often assumed I was just an assistant
"I'M ENTITLED TO A REFUND BY LAW, I KNOW MY RIGHTS AND I DEMAND YOU GIVE ME ONE OR I'LL GO TO TRADING STANDARDS"
Whatever, go on then....
Did actually get one who went to TS once, someone from there phoned me up and said :
'I understand you wont give the customer a refund ?'
No, thats correct, they returned it after a week, opened, saying they had bought it in error
'Oh right, that isnt what they told me, do you think you could give them a refund anyway, as a goodwill gesture ?'
Not after they came in the shop ranting and raving and verbally abused me and my staff no, I think they can stick it up their **** to be honest
'Oh, OK, bye then
12 August 2005, 09:59 AM
#58
Scooby Regular
Thread Starter
Join Date: Jan 2000
Location: Disco, Disco!
Posts: 21,825
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by MikeCardiff
#51 - I learned all this when I used to run a record shop - the amount of people who would bring back a CD they had prob copied at home and try and get a refund ! would normally go like this :
"Can I have a refund for this as I bought the wrong one"
Sorry, we dont give refunds, but you can swap it for something else if you like
"Erm.. no, I wanted a refund"
What was it you wanted originally ? if we havent got it in stock I'll order one for you
"Er..... cant remember what it was, I'll just have my money back"
Go home, find out what it was, and we'll get it in for you
"I WANT A REFUND ! LET ME SPEAK TO THE MANAGER !"
Sigh... I am the manager ( I was only young at the time, so they often assumed I was just an assistant
"I'M ENTITLED TO A REFUND BY LAW, I KNOW MY RIGHTS AND I DEMAND YOU GIVE ME ONE OR I'LL GO TO TRADING STANDARDS"
Whatever, go on then....
Did actually get one who went to TS once, someone from there phoned me up and said :
'I understand you wont give the customer a refund ?'
No, thats correct, they returned it after a week, opened, saying they had bought it in error
'Oh right, that isnt what they told me, do you think you could give them a refund anyway, as a goodwill gesture ?'
Not after they came in the shop ranting and raving and verbally abused me and my staff no, I think they can stick it up their **** to be honest
'Oh, OK, bye then
"Can I have a refund for this as I bought the wrong one"
Sorry, we dont give refunds, but you can swap it for something else if you like
"Erm.. no, I wanted a refund"
What was it you wanted originally ? if we havent got it in stock I'll order one for you
"Er..... cant remember what it was, I'll just have my money back"
Go home, find out what it was, and we'll get it in for you
"I WANT A REFUND ! LET ME SPEAK TO THE MANAGER !"
Sigh... I am the manager ( I was only young at the time, so they often assumed I was just an assistant
"I'M ENTITLED TO A REFUND BY LAW, I KNOW MY RIGHTS AND I DEMAND YOU GIVE ME ONE OR I'LL GO TO TRADING STANDARDS"
Whatever, go on then....
Did actually get one who went to TS once, someone from there phoned me up and said :
'I understand you wont give the customer a refund ?'
No, thats correct, they returned it after a week, opened, saying they had bought it in error
'Oh right, that isnt what they told me, do you think you could give them a refund anyway, as a goodwill gesture ?'
Not after they came in the shop ranting and raving and verbally abused me and my staff no, I think they can stick it up their **** to be honest
'Oh, OK, bye then
12 August 2005, 10:06 AM
#59
Scooby Regular
Join Date: Apr 2005
Location: Cheshire
Posts: 395
Likes: 0
Received 0 Likes
on
0 Posts
I worked on the Customer Service Desk in Asda for 3 years and the general public take the ****. I am all for good Customer Service and if you have bad service or rude staff then you have the right to complain, but, people really do take the ****! One woman brought back some childrens trousers and said they were the wrong size, wanted a refund etc didnt have the receipt, well we looked on the lable to get the item number and she had washed them so many times the label was blank! Just bought them - yeah right! The amount of fun we had over cd's and DVD was unreal, "I just bought this and I dont want it, can i swap it for something else?" "No". "What do you fekkin well mean no, I am going to jump this counter and rip your fekking head off" etc etc Asda used to exchange anything as an act of goodwill but soon realised they were getting ripped off left right and centre. It is con artists who have spoilt it for the rest of us. The worst one was having to refund shop lifters who you knew had just stolen it off the shelf and we had to give them a refund as it was the policy.
In Pauls baby milk case I would have exchanged it as he didnt want a refund only an exchange. The amount of times blokes have brought baby stuff back because they bought the wrong type or size! Honestly!
In Pauls baby milk case I would have exchanged it as he didnt want a refund only an exchange. The amount of times blokes have brought baby stuff back because they bought the wrong type or size! Honestly!
12 August 2005, 11:18 AM
#60
Scooby Regular
iTrader: (2)
Join Date: May 2005
Location: Cardiff
Posts: 2,266
Likes: 0
Received 0 Likes
on
0 Posts
#58 - we would exchange them if opened or not ( not all CD's came factory sealed at the time, and customers would want to listen to them before buying ) - obviously if someone was using the shop as a library and doing it all the time, then we wouldnt.
The issue wasnt swapping them, its when people bought them back and TOLD us they were entitled to a refund because they had bought the wrong thing / changed their mind etc... "I KNOW MY RIGHTS, I WATCH WATCHDOG EVERY WEEK !"
To be fair, we did occasionally give refunds for returns if the person was very polite about it and seemed genuine, its when you can obviously tell they are having a laugh that you lost any motivation to help them.
Customers do take the pi55 though - we used to get people bringing back stuff they said was faulty, and when we played it it was fine - and we had 3 different CD players hooked up, ranging from cheap and cheerful to a top of the range Linn player, so used to try it on all of them !
The issue wasnt swapping them, its when people bought them back and TOLD us they were entitled to a refund because they had bought the wrong thing / changed their mind etc... "I KNOW MY RIGHTS, I WATCH WATCHDOG EVERY WEEK !"
To be fair, we did occasionally give refunds for returns if the person was very polite about it and seemed genuine, its when you can obviously tell they are having a laugh that you lost any motivation to help them.
Customers do take the pi55 though - we used to get people bringing back stuff they said was faulty, and when we played it it was fine - and we had 3 different CD players hooked up, ranging from cheap and cheerful to a top of the range Linn player, so used to try it on all of them !