Originally Posted by mart360

Just lifted from Richer Sounds web site


RETURNS
To return your purchase to Richer Sounds Internet

We will happily accept the return of your purchase under the following circumstances.

1.We offer a full refund for units purchased on our website, excluding delivery and collection charges incurred by us if the unit is unwanted and complete with packaging/accessories and in an �as new� condition, we aim to issue refunds within thirty days from collection at the outside.

2.Should the unit arrive faulty or damaged in transit; we will happily exchange this for a replacement unit or issue you with a full refund or credit as soon as possible.

3. Should the unit develop a fault:
� if the unit is covered by our �Supercare� extended warranty:
(this may be taken out any time within thirty days of purchase, by simply emailing webaftersales@richersounds.com)
We will happily collect the unit free of charge for a free speedy repair.

� If the unit is covered by our 'Panel Protection' extended warranty:
(this may be taken out any time within thirty days of purchase, by simply emailing webaftersales@richersounds.com)
We'll pick it up from your home and return it as soon as it is ready (LCD up to 30" we will obviously collect the unit, there will however be a small charge to cover our costs for collecting and delivering your unit).

� If it is covered by the manufacturer�s twelve month guarantee:
We will obviously collect the unit, there will however be a small charge to cover our costs for collecting and delivering your unit.

All items (excluding styli and cross faders) are guaranteed for a full 12 months for domestic use (second hand/ex-demo/service 3 months). Obviously we can�t be expected to guarantee against misuse (i.e. coffee spilt inside, blown speakers etc.), excessive wear and tear (i.e. commercial use), screen burn caused by channel logos or other static images or dead pixels of an amount not covered by the manufacturer's specifications. Please note that if repairs are done other than by ourselves or authorised agents our guarantee can�t apply. This guarantee is naturally in addition to your statutory rights. After the guarantee has expired we will still endeavour to help with any servicing your equipment may require.

Should you wish to use the service mentioned above please contact our aftersales department at webaftersales@richersounds.com, if this is inconvenient you may also take the unit to your local store.


so it would appear that a refund is permissable in this case


Mart

Originally Posted by OllyK

Consider that a screwdriver through a speaker cone isn't going to count as faulty workmanship and such fiddling would be considered fraud anyway. Better off selling it on fleabay if you can't get a refund