Complaints for George and Dragon
27 July 2006, 08:58 PM
#31
My response :-
Ref: 101429
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Mr Plair, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Mr Plair on
behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor
Useless response IMHO
, I may give them a follow up call at HQ to stir it up a bit more ......... I want compo 
Nate.
Ref: 101429
Thank you for your e-mail and I am sorry you had a disappointing
visit to the George and Dragon.
We have already been contacted by Mr Plair, another member of
your party regarding this matter. This has been forwarded on to
the Operations Manager to investigate and respond to Mr Plair on
behalf of your party.
Regards
Josie Brandon
Customer Relations Advisor
Useless response IMHO
, I may give them a follow up call at HQ to stir it up a bit more ......... I want compo Nate.
27 July 2006, 09:04 PM
#33
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Originally Posted by Scoobymonkey
Who is Mr Plair?
That be My FOOL who wiil in the next year or so will be making me Mrs Linda Plair the 3RD
27 July 2006, 09:06 PM
#35
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Originally Posted by tiny01
Dont forget need wedding/ Holiday dates
Oh bring it on
Tiny ...
01 August 2006, 01:26 PM
#39
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101429 ? THE GEORGE & DRAGON
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
I was very concerned to receive details of your complaint and
would like to apologize for poor service that you received in the
bar. I have followed up your concerns personally with the
General Manager, Richard Wilson, at the George & Dragon. I can
confirm that Richard is addressing the staffing levels in order
to offer the appropriate level of service, however with
fluctuating numbers of guests our businesses can sometimes find
themselves with insufficient team members. In addition to this
Richard is conducting a thorough investigation to discover why
you were refused service, rather than informed of how soon you
could have been catered for, and will be taking appropriate
action to prevent any reoccurrence.
As a gesture of goodwill I wish to send you £75 of vouchers that
can be used at any Beefeater restaurant. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
George & Dragon. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
I was very concerned to receive details of your complaint and
would like to apologize for poor service that you received in the
bar. I have followed up your concerns personally with the
General Manager, Richard Wilson, at the George & Dragon. I can
confirm that Richard is addressing the staffing levels in order
to offer the appropriate level of service, however with
fluctuating numbers of guests our businesses can sometimes find
themselves with insufficient team members. In addition to this
Richard is conducting a thorough investigation to discover why
you were refused service, rather than informed of how soon you
could have been catered for, and will be taking appropriate
action to prevent any reoccurrence.
As a gesture of goodwill I wish to send you £75 of vouchers that
can be used at any Beefeater restaurant. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
George & Dragon. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
01 August 2006, 03:15 PM
#40
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Originally Posted by Spec'c'57
As a gesture of goodwill I wish to send you £75 of vouchers that
can be used at any Beefeater restaurant. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
Yes, I know I'm a FOOL
01 August 2006, 03:35 PM
#41
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I got a similar email...
Dear WRX_Dazza,
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
Have to say your silver classic was by far the best car to grace our shabby carpark that night.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
Gorge & Drag-on. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
Dear WRX_Dazza,
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
Have to say your silver classic was by far the best car to grace our shabby carpark that night.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
Gorge & Drag-on. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
01 August 2006, 03:44 PM
#42
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Originally Posted by WRX_Dazza
Have to say your silver classic was by far the shabbiest in our carpark that night
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
maybe the 7.5k is to buy a better car..... 
01 August 2006, 04:54 PM
#43
Scooby Regular
Originally Posted by Spec'c'57
101429 ? THE GEORGE & DRAGON
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
I was very concerned to receive details of your complaint and
would like to apologize for poor service that you received in the
bar. I have followed up your concerns personally with the
General Manager, Richard Wilson, at the George & Dragon. I can
confirm that Richard is addressing the staffing levels in order
to offer the appropriate level of service, however with
fluctuating numbers of guests our businesses can sometimes find
themselves with insufficient team members. In addition to this
Richard is conducting a thorough investigation to discover why
you were refused service, rather than informed of how soon you
could have been catered for, and will be taking appropriate
action to prevent any reoccurrence.
As a gesture of goodwill I wish to send you £75 of vouchers that
can be used at any Beefeater restaurant. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
George & Dragon. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
I was very concerned to receive details of your complaint and
would like to apologize for poor service that you received in the
bar. I have followed up your concerns personally with the
General Manager, Richard Wilson, at the George & Dragon. I can
confirm that Richard is addressing the staffing levels in order
to offer the appropriate level of service, however with
fluctuating numbers of guests our businesses can sometimes find
themselves with insufficient team members. In addition to this
Richard is conducting a thorough investigation to discover why
you were refused service, rather than informed of how soon you
could have been catered for, and will be taking appropriate
action to prevent any reoccurrence.
As a gesture of goodwill I wish to send you £75 of vouchers that
can be used at any Beefeater restaurant. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
George & Dragon. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
PMSL @ Dazzas email
01 August 2006, 05:58 PM
#44
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Originally Posted by tiny01
IMHO - I Think that's a fair comment / Outcome
PMSL @ Dazzas email
PMSL @ Dazzas email
just hope the £75 can be spent on drink..... 
01 August 2006, 06:26 PM
#45
Originally Posted by WRX_Dazza
I got a similar email...
Dear WRX_Dazza,
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
Have to say your silver classic was by far the best car to grace our shabby carpark that night.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
Gorge & Drag-on. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
Dear WRX_Dazza,
Thank you for your e-mail regarding your recent visit to the
George & Dragon.
Have to say your silver classic was by far the best car to grace our shabby carpark that night.
It is always our intention to meet and exceed our guest's
expectations, both with the quality of our food and the service
we offer. I am sincerely sorry that on this occasion we have
failed to do this.
As a gesture of goodwill I wish to send you £7500 of vouchers that
can be used at any Subaru Dealership. Please supply us with an
address we can send these to you via registered post (
Customer.Relations@Whitbread.com)
I hope that I have managed to address the issues you have raised
and apologize again for the problems you encountered at the
Gorge & Drag-on. Thank you again for contacting us and do not
hesitate to contact me should you have any issues in the future.
Doug Clay
Operations Manager
i now have the voucher for £75 but has my name on it .......
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