Really really annoyed - anyone work for Chiltern Railways?
09 August 2006, 06:17 PM
#31
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Originally Posted by James Neill
Well folks, I have a happy ending for you.
Turned up and no ticket
But the attendant was waiting for me. He said he wouldn't have given me a ticket anyway and would have just asked for me to buy a ticket before I left. When he heard my story he was most understanding.
In fact he said if ever I was hurrying for the train in the morning - don't bother buying a parking ticket as he'll just let me get one in the evening without a problem.
Turned up and no ticket
But the attendant was waiting for me. He said he wouldn't have given me a ticket anyway and would have just asked for me to buy a ticket before I left. When he heard my story he was most understanding.In fact he said if ever I was hurrying for the train in the morning - don't bother buying a parking ticket as he'll just let me get one in the evening without a problem.
09 August 2006, 10:31 PM
#32
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Glad it worked out for you in the end. Just to help clarify things although I may be wrong;
National rail enquiries and TOC(Train Operating Companies) customer services can't give out individual station numbers for 2 reasons I know of, there maybe more. One being security and secondly most numbers on the railway are internal so they wouldn't be of much use to you anyway. However what should have happened was the person you spoke to at chiltern customer services should have taken your car details and rang through to the Station manager (assuming its a manned station) and passed on the message, who would then have passed it on to the car park attendant. But I'm guessing that like alot of other customer service reps we consumers deal with, he/she couldn't be bothered.
Naz.
National rail enquiries and TOC(Train Operating Companies) customer services can't give out individual station numbers for 2 reasons I know of, there maybe more. One being security and secondly most numbers on the railway are internal so they wouldn't be of much use to you anyway. However what should have happened was the person you spoke to at chiltern customer services should have taken your car details and rang through to the Station manager (assuming its a manned station) and passed on the message, who would then have passed it on to the car park attendant. But I'm guessing that like alot of other customer service reps we consumers deal with, he/she couldn't be bothered.
Naz.
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