TV Problem
08 December 2006, 11:35 AM
#31
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Originally Posted by ScoobLou
No 
But I've e-mailed Beko and they have asked for the serial number and have said they are very sorry for any inconvenience this may have caused.
Now they repaired it out of warranty last time FOC so it looks like they may this time too. So to the person who commented about the quality of Beko's products least they have excellent customer service which is worth more to me
Someone said I maybe be covered under some act as an item of equipment should last as long as you could reasonably expect. Will seen what Beko come back with which shouldn't be long.
I only e-mailed them last night and received a reply at 9 this morning, now thats service
But I've e-mailed Beko and they have asked for the serial number and have said they are very sorry for any inconvenience this may have caused.
Now they repaired it out of warranty last time FOC so it looks like they may this time too. So to the person who commented about the quality of Beko's products least they have excellent customer service which is worth more to me
Someone said I maybe be covered under some act as an item of equipment should last as long as you could reasonably expect. Will seen what Beko come back with which shouldn't be long.
I only e-mailed them last night and received a reply at 9 this morning, now thats service
08 December 2006, 05:02 PM
#32
Ok have heard from Beko and they have sent this:
All our products are supplied with a full warranty, which is effective
for twelve months from the date of purchase. This warranty only covers
the cost of spares and labour in the unlikely event that a manufacturing
defect may arise.
As a gesture of goodwill outside of the warranty conditions and is not
an admission of liability, we are prepared to supply any parts direct to
yourself that are needed to repair your appliance free of charge.
You can get an engineer to call out and confirm what parts are actually
needed, once you have this information if let us know we will supply the
parts direct to yourself free of charge.
But I've been reading this:
Your rights under the Sale of Goods Act in the UK
Here is an extract:
The Sale of Goods Act 979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this
Should I accept Beko's offer or contact who I originally bought the tv off and push for all costs to be covered?
Any advice appreciated
All our products are supplied with a full warranty, which is effective
for twelve months from the date of purchase. This warranty only covers
the cost of spares and labour in the unlikely event that a manufacturing
defect may arise.
As a gesture of goodwill outside of the warranty conditions and is not
an admission of liability, we are prepared to supply any parts direct to
yourself that are needed to repair your appliance free of charge.
You can get an engineer to call out and confirm what parts are actually
needed, once you have this information if let us know we will supply the
parts direct to yourself free of charge.
But I've been reading this:
Your rights under the Sale of Goods Act in the UK
Here is an extract:
The Sale of Goods Act 979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this
Should I accept Beko's offer or contact who I originally bought the tv off and push for all costs to be covered?
Any advice appreciated
Last edited by ScoobLou; 08 December 2006 at 05:10 PM.
08 December 2006, 09:00 PM
#34
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If its been repaired once out of warranty foc, then your very lucky for them to offere a repeat, or in this case parts free, labour supplied by you.
for a claim under soga you need to prove that the tv wasnt fit for the purpose from day one, and the defect was inherant.
given that its over 12 months old, and has had one free repair, i would say your pushing the boundary, but its your tv and your call
Mart
for a claim under soga you need to prove that the tv wasnt fit for the purpose from day one, and the defect was inherant.
given that its over 12 months old, and has had one free repair, i would say your pushing the boundary, but its your tv and your call
Mart
08 December 2006, 09:08 PM
#35
Originally Posted by ScoobLou
Ok have heard from Beko and they have sent this:
All our products are supplied with a full warranty, which is effective
for twelve months from the date of purchase. This warranty only covers
the cost of spares and labour in the unlikely event that a manufacturing
defect may arise.
As a gesture of goodwill outside of the warranty conditions and is not
an admission of liability, we are prepared to supply any parts direct to
yourself that are needed to repair your appliance free of charge.
You can get an engineer to call out and confirm what parts are actually
needed, once you have this information if let us know we will supply the
parts direct to yourself free of charge.
But I've been reading this:
Your rights under the Sale of Goods Act in the UK
Here is an extract:
The Sale of Goods Act 979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this
Should I accept Beko's offer or contact who I originally bought the tv off and push for all costs to be covered?
Any advice appreciated
All our products are supplied with a full warranty, which is effective
for twelve months from the date of purchase. This warranty only covers
the cost of spares and labour in the unlikely event that a manufacturing
defect may arise.
As a gesture of goodwill outside of the warranty conditions and is not
an admission of liability, we are prepared to supply any parts direct to
yourself that are needed to repair your appliance free of charge.
You can get an engineer to call out and confirm what parts are actually
needed, once you have this information if let us know we will supply the
parts direct to yourself free of charge.
But I've been reading this:
Your rights under the Sale of Goods Act in the UK
Here is an extract:
The Sale of Goods Act 979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this
Should I accept Beko's offer or contact who I originally bought the tv off and push for all costs to be covered?
Any advice appreciated
16 December 2006, 09:30 PM
#40
Jeezus - Just checked out Beko on pricerunner !! Talk about cheap !!!
Compare Beko TVs Prices - PriceRunner UK
Compare Beko TVs Prices - PriceRunner UK
16 December 2006, 11:18 PM
#41
They are cheap and this is the second time my tv has gone wrong but the picture quality is really really good, it knocks socks off plasmas and lcds. Even the tv engineer said wow thats a great picture.
Beko are covering the cost too, so excellent customer service
Set cost £150 2 years ago, bargin
Beko are covering the cost too, so excellent customer service
Set cost £150 2 years ago, bargin
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