Worst Customer Service Award Goes To ...
15 April 2007, 11:58 AM
#32
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Les
Not sure what you mean?
My title was, "Worst Customer Service Award Goes To ... " I am intrigued how, from that, you deduce that I am 'their' (who's?) worst customer?
I am, in fact, an ideal customer .... fair, honest and tell it how it is
Just like on here then 
Anyway the weathers too good to be sat here .... I'm off to mess about by the river
Not sure what you mean?
My title was, "Worst Customer Service Award Goes To ... " I am intrigued how, from that, you deduce that I am 'their' (who's?) worst customer?
I am, in fact, an ideal customer .... fair, honest and tell it how it is
Just like on here then Anyway the weathers too good to be sat here .... I'm off to mess about by the river
Last edited by pslewis; 15 April 2007 at 01:12 PM.
15 April 2007, 12:55 PM
#34
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Vodafone are a bucn of *******.
My GF has stop the clock contract with them. When the bill came in she phoned up and payed them straight away, as in early. Anyway because she paid early, they stopped her free minutes (without telling her so), and they dont start again till the next calender month begins.
So she gets penalised for paying her bill early WTF?
Very cheeky of them robbing *******s, im sure I can take them to trading standards?
My GF has stop the clock contract with them. When the bill came in she phoned up and payed them straight away, as in early. Anyway because she paid early, they stopped her free minutes (without telling her so), and they dont start again till the next calender month begins.
So she gets penalised for paying her bill early WTF?
Very cheeky of them robbing *******s, im sure I can take them to trading standards?
16 April 2007, 09:49 AM
#36
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Vodafone are a bucn of *******.
My GF has stop the clock contract with them. When the bill came in she phoned up and payed them straight away, as in early. Anyway because she paid early, they stopped her free minutes (without telling her so), and they dont start again till the next calender month begins.
So she gets penalised for paying her bill early WTF?
Very cheeky of them robbing *******s, im sure I can take them to trading standards?
My GF has stop the clock contract with them. When the bill came in she phoned up and payed them straight away, as in early. Anyway because she paid early, they stopped her free minutes (without telling her so), and they dont start again till the next calender month begins.
So she gets penalised for paying her bill early WTF?
Very cheeky of them robbing *******s, im sure I can take them to trading standards?
Outrageous being penalised for paying early - that is just outstanding!
I do think, mobile phone operators have the top slots sown up here really, they just do not give a **** and each as bad as the next - so where do you go?
Last edited by The Zohan; 16 April 2007 at 10:02 AM.
16 April 2007, 09:57 AM
#37
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Worst - First Direct - kept sending letters complaining I was over agreed limit to my old address despite me telling them I had moved and receiving statement to my new address ! They closed my account in the middle of sorting a new house / morgage out and will not admit the mistake.
Best - Costco
Richard
Best - Costco
Richard
16 April 2007, 10:33 AM
#40
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Best = Guinness, phoned them up during a recent 'session' to tell them the wonders of their product..... only to receive a CASE of the black stuff five days later!! 
..... Random REWARD
Worst = HSBC (UK/INDIA) Phoned my feckin bank, only to check something on my account.... couldn't understand a fecking word chumbawonka was saying!!! and couldn't even pass my own security check ... "Swir, fwoar securities rasions oh you tellus me wot youar accont balwance wis?"..... Errr how do I know without you telling me 
..... Random REWARD Worst = HSBC (UK/INDIA) Phoned my feckin bank, only to check something on my account.... couldn't understand a fecking word chumbawonka was saying!!! and couldn't even pass my own security check
... "Swir, fwoar securities rasions oh you tellus me wot youar accont balwance wis?"..... Errr how do I know without you telling me
16 April 2007, 11:23 AM
#41
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Les
Not sure what you mean?
My title was, "Worst Customer Service Award Goes To ... " I am intrigued how, from that, you deduce that I am 'their' (who's?) worst customer?
I am, in fact, an ideal customer .... fair, honest and tell it how it is Just like on here then
Anyway the weathers too good to be sat here .... I'm off to mess about by the river
Not sure what you mean?
My title was, "Worst Customer Service Award Goes To ... " I am intrigued how, from that, you deduce that I am 'their' (who's?) worst customer?
I am, in fact, an ideal customer .... fair, honest and tell it how it is
Just like on here then Anyway the weathers too good to be sat here .... I'm off to mess about by the river
I am sure they look forward to you gracing their establishment.Anyway-you've got the best idea-time to go fishing again.
Les
16 April 2007, 01:17 PM
#45
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Worst: Pixmania
Ordered a camera, read reviews of company/products (afterwards) and cancelled order. They tried to delivery a week later, twice. Then kept the camera and never refunded the money. It took my bank and 6 months to get the money!! No responses to emails/website either.
Best: Norwich Union
Upgraded house insurance for nothing, as there was < 6m left. Reduced money when asking and general all-round niceness on the phone.
Ordered a camera, read reviews of company/products (afterwards) and cancelled order. They tried to delivery a week later, twice. Then kept the camera and never refunded the money. It took my bank and 6 months to get the money!! No responses to emails/website either.
Best: Norwich Union
Upgraded house insurance for nothing, as there was < 6m left. Reduced money when asking and general all-round niceness on the phone.
Last edited by GazTheHat; 16 April 2007 at 01:19 PM.
16 April 2007, 01:36 PM
#46
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Worst - Atlas Removals in High Wycombe. We moved house on Aug 22nd last year and they'd had our stuff in storage for 6 weeks. It took them until last Wednesday to deliver the final 3 items. And one of those turned out not to be ours. 
Best - never had any problems with either NatWest or John Lewis. And I have to say I'm with O2 and have been for some time. I just upgraded my phone with them. I'm afraid I've got no complaints whatsoever and have found them to be pleaseant and efficient to deal with.
Best - never had any problems with either NatWest or John Lewis. And I have to say I'm with O2 and have been for some time. I just upgraded my phone with them. I'm afraid I've got no complaints whatsoever and have found them to be pleaseant and efficient to deal with.
16 April 2007, 01:37 PM
#47
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Best : Laithwaites Wine, RBS One Account, local Skoda dealer
Worst : McAfee (virus protection etc)
McAfee took the biscuit when I used their messenger service to resolve a problem I was having with their spam filter. Their technician told me I could solve the problem....... by disabling it Mcafee came free on the computer - glad I didn't pay for it!
Worst : McAfee (virus protection etc)
McAfee took the biscuit when I used their messenger service to resolve a problem I was having with their spam filter. Their technician told me I could solve the problem....... by disabling it
Mcafee came free on the computer - glad I didn't pay for it!
16 April 2007, 06:50 PM
#48
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Best - John Lewis.....utter class and service as it should be!
Worst - TalkTalk/Carphone Warehouse.....bunch of tossers and have you ever tried to contact customer services? You'll be hanging on a LONG time.
Worst - TalkTalk/Carphone Warehouse.....bunch of tossers and have you ever tried to contact customer services? You'll be hanging on a LONG time.
16 April 2007, 10:49 PM
#50
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Worst: The Property Bureau [London Letting Agency - makes ALL others look competent, on the ball and honest, inc SKY, Telewest, Vodafone. AOL broadband moves, builders with only a cellphone as a contact, Safety Camera Pratnerships, Ugandan customs etc]
2nd worst - American Express Travel Insurance - try and get out of paying ANYTHING, ALWAYS- even when you post them the leg you lost in the accident they will quibble
3d worst - XL Airways [meet me halfway, cough up within 8 months when you didnt eventually actually have a servicable plane after keeping us waiting 12 hrs...]
Best: West Midlands Police - they really cared about my Scooby theft, had been keeping an eye on it in the airport car park [expecting the worst...] and were willing to go to court to help me sue NCP for not giving a flying *** about people's property other than getting their extortionate car parking charge.
D
2nd worst - American Express Travel Insurance - try and get out of paying ANYTHING, ALWAYS- even when you post them the leg you lost in the accident they will quibble
3d worst - XL Airways [meet me halfway, cough up within 8 months when you didnt eventually actually have a servicable plane after keeping us waiting 12 hrs...]
Best: West Midlands Police - they really cared about my Scooby theft, had been keeping an eye on it in the airport car park [expecting the worst...] and were willing to go to court to help me sue NCP for not giving a flying *** about people's property other than getting their extortionate car parking charge.
D
16 April 2007, 10:53 PM
#51
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17 April 2007, 07:16 AM
#52
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Worst = HSBC (UK/INDIA) Phoned my feckin bank, only to check something on my account.... couldn't understand a fecking word chumbawonka was saying!!! and couldn't even pass my own security check
... "Swir, fwoar securities rasions oh you tellus me wot youar accont balwance wis?"..... Errr how do I know without you telling me Royal Mail - words fail me
Best - goldfish credit card. Fairly contentious issue but they got me my money back and pretty quickly too!
17 April 2007, 08:44 AM
#53
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When they sent me the wrong bottles recently, I called to sort it out and they told me to keep the wrong ones and sent me the correct ones as well - so got free wine. Maybe I'm just easily pleased
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