View Poll Results: Should companies use Indian Call center?
Not really bothered
0
0%
Voters: 114. You may not vote on this poll
Indian Call Centers ... your opinion?
29 April 2007, 12:48 AM
#32
Scooby Regular
Join Date: Jun 2002
Location: From Kent to Gloucestershire to Berkshire
Posts: 2,905
Likes: 0
Received 0 Likes
on
0 Posts
I don't particularly care where the call centre is, as long as the people there are
(1) helpful,
(2) intelligible,
(3) answer the phone quickly and
(4) most important - fix whatever problem you're calling about.
Most foreign call centres do very well on all except the first 4 points.
But many British based call centres fail on several too.
As to the cold sales calls, a technique I've used is to ask them whether their office is double glazed, how many windows there are, and did they realise that as I have a representative in their area thenif they agree to have some photos taken they could get replacement windows half price? (if a double glazing salesman, offer them a free kitchen desing, same effect). Normally confuses them or gets them to hang up soon enough.
(1) helpful,
(2) intelligible,
(3) answer the phone quickly and
(4) most important - fix whatever problem you're calling about.
Most foreign call centres do very well on all except the first 4 points.
But many British based call centres fail on several too. As to the cold sales calls, a technique I've used is to ask them whether their office is double glazed, how many windows there are, and did they realise that as I have a representative in their area thenif they agree to have some photos taken they could get replacement windows half price? (if a double glazing salesman, offer them a free kitchen desing, same effect). Normally confuses them or gets them to hang up soon enough.
29 April 2007, 05:28 AM
#35
Scooby Regular
Join Date: Jun 2005
Posts: 525
Likes: 0
Received 0 Likes
on
0 Posts
They targetted me because of the Asian surname. Each time they called I placed an order for kebabs, Karai gosht and several naans to be delivered within the hour. With each subsequent call I got increasingly irate that my food had never arrived and demanded that they deliver immediately
They gave up after a week
They gave up after a week
29 April 2007, 08:21 AM
#36
Why does it mean that anyone who complains about an Indian call centre is racist, I think what people are saying is that they get annoyed with greedy British companies trying to increase their bottom lines by putting their call centres in India, we do not speak the same language and though I have had some things dealt with surprisingly well on balance we would rather speak to somone in the UK who is a native English speaker and is aware of uk culture. That said, a good Indian call centre person is a lot better than a monosylabic 18 year old English kid.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
29 April 2007, 08:51 AM
#37
Scooby Senior
iTrader: (51)
Join Date: Nov 2005
Location: Wherever I park my car, that's my home
Posts: 20,491
Likes: 0
Received 2 Likes
on
2 Posts
Why does it mean that anyone who complains about an Indian call centre is racist, I think what people are saying is that they get annoyed with greedy British companies trying to increase their bottom lines by putting their call centres in India, we do not speak the same language and though I have had some things dealt with surprisingly well on balance we would rather speak to somone in the UK who is a native English speaker and is aware of uk culture. That said, a good Indian call centre person is a lot better than a monosylabic 18 year old English kid.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
It is fairly clear that this is a sore point with the British consumer when some of the large banks and insurance companies are spending so much money advertising the fact that their call centres are UK based.
29 April 2007, 09:16 AM
#38
Certain Indian call centres are talking on behalf of some genuine companies I am already with. I don't mind them, as long as they talk point to point and do not moider. They have improved their accent, they understand other accents better now, and generally, they have become more knowledgeable about the products etc.
My complaint is with the random sales calls, selling loans etc. They are utter rude, as sticky as a chewing gum to your shoes and talk through their @rse
I am serious moidered to death by such callers. I don't know how to stop them. They call 5-6 times a day. if I tell them to BEGGER OFF, they say to me "Why are you shouting at me?" 
I have rung BT about this prob. Not sure if they can do much about international calls. It's working like a right harrassment
One of them got my 15 yr old daughter the other day on phone. She, by mistake, told him her name. She thought it could have been a family related call (I am Indian). Now that idiot keeps ringing, asking for her
I am at the end of my tether. I am very close to reporting such callers to the police.
My complaint is with the random sales calls, selling loans etc. They are utter rude, as sticky as a chewing gum to your shoes and talk through their @rse
I am serious moidered to death by such callers. I don't know how to stop them. They call 5-6 times a day. if I tell them to BEGGER OFF, they say to me "Why are you shouting at me?" I have rung BT about this prob. Not sure if they can do much about international calls. It's working like a right harrassment
One of them got my 15 yr old daughter the other day on phone. She, by mistake, told him her name. She thought it could have been a family related call (I am Indian). Now that idiot keeps ringing, asking for her I am at the end of my tether. I am very close to reporting such callers to the police.
29 April 2007, 09:19 AM
#39
Why does it mean that anyone who complains about an Indian call centre is racist, I think what people are saying is that they get annoyed with greedy British companies trying to increase their bottom lines by putting their call centres in India, we do not speak the same language and though I have had some things dealt with surprisingly well on balance we would rather speak to somone in the UK who is a native English speaker and is aware of uk culture. That said, a good Indian call centre person is a lot better than a monosylabic 18 year old English kid.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
29 April 2007, 09:50 AM
#40
SN Fairy Godmother
Join Date: Nov 2003
Location: Far Far Away
Posts: 35,246
Likes: 0
Received 0 Likes
on
0 Posts
Why does it mean that anyone who complains about an Indian call centre is racist, I think what people are saying is that they get annoyed with greedy British companies trying to increase their bottom lines by putting their call centres in India, we do not speak the same language and though I have had some things dealt with surprisingly well on balance we would rather speak to somone in the UK who is a native English speaker and is aware of uk culture. That said, a good Indian call centre person is a lot better than a monosylabic 18 year old English kid.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
Its just easier than repeating yourself and trying to decipher what the operative is saying.
Nothing against Indians, I am sure most Indian people would rather discuss their Mobile Phone, Bank Account or gas bill with another Indian than me.
It really annoys me where racism is always dropped into the mix when it really isnt a factor.
Perfectly put
29 April 2007, 10:27 AM
#42
Scooby Regular
Join Date: Feb 2000
Posts: 661
Likes: 0
Received 0 Likes
on
0 Posts
There are genuine (non racist) reasons why millions of British people don't like being put through to call centres in India. Inevitably, when describing their dissatisfaction, not everyone is going to be able to put their valid point accross without being racist (and I'm not talking about this thread, but the discussions on this topic accross the country).
All I want is for the call centre staff to be well trained and speak good English. If they fit that description, I don't care if they're on the moon. However, what tends to happen is that companies don't just cut costs by outsourcing call centres to a foreign country, but also by not training the staff sufficiently. This is often the case with Indian call centres, and is a result of company training policies, and not the race of the staff.
All I want is for the call centre staff to be well trained and speak good English. If they fit that description, I don't care if they're on the moon. However, what tends to happen is that companies don't just cut costs by outsourcing call centres to a foreign country, but also by not training the staff sufficiently. This is often the case with Indian call centres, and is a result of company training policies, and not the race of the staff.
29 April 2007, 10:33 AM
#43
Scooby Regular
Join Date: Feb 2000
Posts: 661
Likes: 0
Received 0 Likes
on
0 Posts
Free counselling.
Thread
Thread Starter
Forum
Replies
Last Post