BEWARE THE DEALERS! BL55 reg scooby nightmare.
27 July 2007 | 06:45 PM
#31
Scooby Regular
iTrader: (6)
Joined: Sep 2004
Posts: 14,660
Likes: 4
From: On a small Island near France
To all that have read the above thread. I can understand the anger involved in this vehicle. I can assure you, as I am the salesperson that had sold the car-I had been with the dealership only a matter of days when BL55 was purchased from us whilst this in itself is no excuse. I can only sell a car on the information provided from above my head at that time my sales manager (who has now left MKG3000). Upon taking this situation up with both directors of MKG3000 they said they would have been totally open about the cars-they were the cheapest in the network for a reason each enquiry since then I have been totally open about the cars history- Myself and MKG are not in the habit of misleading customers.
This is in no way a reflection of the services that MKG3000 now provide. I can say this confidently as I am now running the Subaru side of the business.
I am deeply apologetic for the distress that this has caused to the other party involved. I can assure you that we acted very quickly in rectifying the situation once we knew we had one this was nothing to do with being threatened with legal action but the simple fact that we strive to keep our customers happy.
The V5 to my knowledge had been sent back--upon receiving a call from the customer I immediately had checked file and it hadn’t-by this time a duplicate V5 had been ordered.
On the few occasions that I have spoken to the customer he has always said how happy he was with the outcome.
If anyone would like to discuss further then please do not hesitate to contact myself Craig Woodhouse 0208 894 7504
This is in no way a reflection of the services that MKG3000 now provide. I can say this confidently as I am now running the Subaru side of the business.
I am deeply apologetic for the distress that this has caused to the other party involved. I can assure you that we acted very quickly in rectifying the situation once we knew we had one this was nothing to do with being threatened with legal action but the simple fact that we strive to keep our customers happy.
The V5 to my knowledge had been sent back--upon receiving a call from the customer I immediately had checked file and it hadn’t-by this time a duplicate V5 had been ordered.
On the few occasions that I have spoken to the customer he has always said how happy he was with the outcome.
If anyone would like to discuss further then please do not hesitate to contact myself Craig Woodhouse 0208 894 7504
27 July 2007 | 06:46 PM
#32
Scooby Regular
iTrader: (6)
Joined: Sep 2004
Posts: 14,660
Likes: 4
From: On a small Island near France
Wow, an attitude like that is why customer service in the UK stinks! Customer care should be your nr 1 priority ... it's been said that it costs 10 x more to obtain a new customer than it does to keep an existing one. Your attitude is costing your company money ...
TX.
TX.
LMAO not I dont care about the customer, I dont care about the company
27 July 2007 | 08:01 PM
#33
Thread Starter
Scooby Regular
Joined: Jul 2007
Posts: 232
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From: Surrey, UK
in response to Craig, and as i did mention, MKG did make an effort to sort it out and did rectify the situation. in fact they did so to more than my satisfaction. i never felt treated unfairly or found them to be unreasonable. HOWEVER, when the owner of the dealership denies knowing the car's history and then subaru uk say the opposite, one starts to wonder. and if one of my customers had this much hassle, i'd at least make sure to send off the V5 immediately.
in any case, it did turn out ok in the end. i will never know for sure what went wrong and where it did. it was out of appreciation for mkg's postive attitude and willingness to make right that i never released the information to the press in the first place.
i have learnt from this experience as i am sure have mkg...be careful with used cars, no matter where you are in the chain...
in any case, it did turn out ok in the end. i will never know for sure what went wrong and where it did. it was out of appreciation for mkg's postive attitude and willingness to make right that i never released the information to the press in the first place.
i have learnt from this experience as i am sure have mkg...be careful with used cars, no matter where you are in the chain...
27 July 2007 | 08:08 PM
#34
Thread Starter
Scooby Regular
Joined: Jul 2007
Posts: 232
Likes: 0
From: Surrey, UK
plus he joined the forum just to reply. got to give him props for that! most people wouldn't bother. respect for this and well spotted!
keep up the effort mate and there may be some posts on here from people about how good mkg has been to them.
all the best.
keep up the effort mate and there may be some posts on here from people about how good mkg has been to them.
all the best.
07 August 2007 | 12:47 PM
#36
Scooby Newbie
Joined: May 2006
Posts: 4
Likes: 0
From: Way oop north
Interesting thread with a bit of smoke and mirrors by the dealer. I'm in the same profession as Carniverous, but spent more than 15 years selling specialist cars.
In my experience, unless the dealer can categorically tell you that the car was just used by a staff member, I wouldn't buy it. If he can confirm it, get it in writing - a good dealer will have no problems with that.
Fair play for the salesman for his input here - looks like one of the good guys who was acting on duff info from his (now ex) boss.
Neill W
In my experience, unless the dealer can categorically tell you that the car was just used by a staff member, I wouldn't buy it. If he can confirm it, get it in writing - a good dealer will have no problems with that.
Fair play for the salesman for his input here - looks like one of the good guys who was acting on duff info from his (now ex) boss.
Neill W
07 August 2007 | 05:12 PM
#37
Scooby Newbie
Joined: Jun 2007
Posts: 7
Likes: 0
From: In a forest
There was an ex-track car on the suburu website as an approved Subaru about 6 weeks ago, The only reason i know this is i spoke to my local dealer about this car saying i was interested in buying it because of the price and mileage, But credit to him he refused to sell it to me when he looked into it, because of the cars history.
And told me all about the cars past an ex-Subaru STi track car.
Not all Stealers are the same.
Simpsons
And told me all about the cars past an ex-Subaru STi track car.
Not all Stealers are the same.
Simpsons
Was this at Nuneaton and a Crystal grey STi by any chance? 6000 miles and 19k?
Cheers
Rob
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