Grade A Breakers...
A timely and courteous response...........perhaps a first on SN?
16 November 2007, 02:43 PM
#32
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There are always 2 sides to every story and Mr Malik has every right to voice his opinions but I would like to respond. The initial order was placed nearly 6 weeks ago and as the email stated it is 'complicated' and the disc size was given as 'a guide only' We suppied parts to the best of our ability with the information we were given. Unfortunately, there has been a misunderstanding over the returns. Our terms and conditions state that used parts should be fitted within 2 weeks of supply. I was not informed that these were new parts which fall under a different criteria.
Although it has now gone over the 28 days (in which new parts can be returned) if Mr Malik would care to ring me I am sure that I can sort this matter out amicably.
Although it has now gone over the 28 days (in which new parts can be returned) if Mr Malik would care to ring me I am sure that I can sort this matter out amicably.
So quite simply, will you refund me upon discs returned to you? very simple.
Also was not given a disc size. I wrote in the email. My car model and year, the upgraded rear calipers I had. The email response I had, 'yes we have them'. Even though I asked the same question again. So......its my mistake, right..... readers make your own decision.
Plus I'm not the only one complainning, read other people comments too.
Oh and the reason I only decided to fit the discs 2days ago was the car was in the garage being worked on. Obviously if I had the car, the discs would of been done asap. But I trusted I had the right discs so.. I'm not the one who supplied the wrong discs initially.
Last edited by harry007; 16 November 2007 at 02:56 PM.
16 November 2007, 02:46 PM
#33
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16 November 2007, 03:24 PM
#35
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your the one with 11,063 posts. Some keyboard warrior I am....
16 November 2007, 04:25 PM
#37
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Harry, I have had no dealings with GradeA but I can see that they are offering to respond to your concerns. I would suggest you ring them and discuss the matter man to man .......... without emotion if you can.
I'm sure that it will be resolved to your satisfaction, goodwill for a business is hard to build and easy to lose.
I can tell you now that CURRYS are far worse to deal with than appears to be your problem!
I'm sure that it will be resolved to your satisfaction, goodwill for a business is hard to build and easy to lose.
I can tell you now that CURRYS are far worse to deal with than appears to be your problem!
16 November 2007, 04:41 PM
#38
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Harry, I have had no dealings with GradeA but I can see that they are offering to respond to your concerns. I would suggest you ring them and discuss the matter man to man .......... without emotion if you can.
I'm sure that it will be resolved to your satisfaction, goodwill for a business is hard to build and easy to lose.
I can tell you now that CURRYS are far worse to deal with than appears to be your problem!
I'm sure that it will be resolved to your satisfaction, goodwill for a business is hard to build and easy to lose.
I can tell you now that CURRYS are far worse to deal with than appears to be your problem!
I'm sorry if i'm coming across like a right little prat, but if it were my business i'd show everyone on this forum whats been done to resolve this.
Its not gonna kill him to re-post on here.
16 November 2007, 04:51 PM
#41
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To reiterate my earlier post, I am awaiting your phonecall Mr Malik in order to resolve this matter. Office hours are Monday to Friday 9-5, my direct line is 01663 744114. A simple phone call can resolve this immediately.
16 November 2007, 04:55 PM
#42
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what is it that your gonna tell me over the phone, that you cant say in a post.
Well Monday I will call you. No longer in the country for the weekend.
16 November 2007, 05:28 PM
#44
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I phoned up and all I wanted to know if they had any subaru aftermarket backboxes the women asked the bloke and said no they dont have any ( icant believe one of the biggest breakers in england didnt have one single backbox)
and they dont open weekend not even saturday morn
anyway thats my gripe ill jump off the band wagon now lol
16 November 2007, 06:04 PM
#45
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well i pm'd the fella, as i'm mr busy, trust me. I order via them email always an indication to how much time i have, none.
So if he's to embarassed to reply to the thread he can reply to my pm.
Thats all for tonight fella's everyone have good weekend.
So if he's to embarassed to reply to the thread he can reply to my pm.
Thats all for tonight fella's everyone have good weekend.
16 November 2007, 08:28 PM
#46
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Harry ill tell for a fact that anything posted in either a forum or a pm can and will be sometimes miscontrued by the other party how ever its meant to be written,this is how conflicts often start as someones intentions are not always understood..... a chat on the phone is always better,if a face to face meeting cannot be arranged,as you are obviously in a bad mood over this i really would reccomend the phone call option to sort out the return offer as soon as is possible
16 November 2007, 09:21 PM
#47
Harry ill tell for a fact that anything posted in either a forum or a pm can and will be sometimes miscontrued by the other party how ever its meant to be written,this is how conflicts often start as someones intentions are not always understood..... a chat on the phone is always better,if a face to face meeting cannot be arranged,as you are obviously in a bad mood over this i really would reccomend the phone call option to sort out the return offer as soon as is possible
Power to the people! (Apologies for going all Wolfie Smith
). Forums are a wonderful tool for exposing substandard service and shoddy customer care. From the replies on this thread one can glean that Grade A need to buck their ideas up.
16 November 2007, 09:48 PM
#48
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I bought my Sti engine from Grade A and thought they were brilliant.
I collected the engine from them on a day that they would normally be closed and the guy said "call me when your here and i'll pop down and open up for you" which he did.
He was a very helpful guy to be honest.
I think everyone has bad experiences with even some of the best companies around. I myself had a few experiences with API that i'll keep to myself that could make out they weren't exactly as professional as people on here would have us all believe. However,David sorted everything out and was very,very helpful.
I would definately use Grade A again without hesitation
I collected the engine from them on a day that they would normally be closed and the guy said "call me when your here and i'll pop down and open up for you" which he did.
He was a very helpful guy to be honest.
I think everyone has bad experiences with even some of the best companies around. I myself had a few experiences with API that i'll keep to myself that could make out they weren't exactly as professional as people on here would have us all believe. However,David sorted everything out and was very,very helpful.
I would definately use Grade A again without hesitation
16 November 2007, 10:18 PM
#49
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O i agree.... on a number of occasions lately a problem has been highlighted and resolved by posting the problem on here...... the offer to sort out this particular problem has been offered,but it would seem Harry is intent on keeping from phoning Grade A to accept/finalise the details,this could lead to further delay by only keeping corrospendonce to the forum/pm's.......
17 November 2007, 12:22 PM
#50
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bought a speed sensor 2 and alternator off them, great service.
and bought a plastic cover got it wednesday next day delivery, (the one that covers the cables under the steering wheel where diagnostics cables are) and again fantastic service. Cheers Grada a
and bought a plastic cover got it wednesday next day delivery, (the one that covers the cables under the steering wheel where diagnostics cables are) and again fantastic service. Cheers Grada a
17 November 2007, 10:33 PM
#52
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grade a top people,good service,price on the items i purchased( 6 speed conversion)cheaper than most other companies.Harry,remove your head from your **** man,the problem arose from not giving the brake shoe size when ordering the discs initially,very easy trap to fall for unless you know the different modles involved.The two pot calipers can be fitted to either size disc,so instead of slagging the company off sort it out away from sn.It appears to me to be a genuine misunderstaning on both sides.heres hoping for a speedy amicable end to this problem
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