Originally Posted by prwatts

Maybe those of us involved in the Service Industry see things differently. There is no smoke without fire. My experience (documented) with Scoobyclinic is probably the worst client-supplier relationship I have ever had, including my professional life. We just cannot seem to resolve our differences of opinion and it has been such a stressful and unhappy time that I have tried to sell my Scooby. Despite what protestations I am sure there are, I have been dreadfully unhappy and I am the one shelling out the thousands (and I continue to do so)
I know a few guys who would just prefer to keep quiet so this is probably the tip of the iceberg.
It also seems that the suppliers in a particular region are also a bit of a cartel so one must be careful not to pee on one's doorstep, so to speak. I find it surprising behaviour as the economic crunch comes. API David, you have dissappointed me, lost a client, supporter, and probably a fair bit of dough.
There are always 2 sides to every coin. I am in the business of supplying to government so I know what it is like to deal with a haughty, often one-sided, unreasonable client who refuses to hear the facts and threatens with his order book. But in my case I feel genuinely aggrieved. I am not some dimwit trying to put Kev out of business, as he accuses, or trying to get something for free. Quite the reverse. When I have a question, I would like it answered man-to-man not like he's the Sherriff of Nottingham or something. I think all the foot-soldiers up at the farm are great but I get a horrible feeling in my gut every time I think about how I have been treated like I this. 3 times. And I never closed the door on communication, the ball is in Kev's court.

Lastly, I challenge the Suppliers, and the controllers of this fine Forum, to thoughtfully come up with a form of feedback that protects both Suppliers and Clients, something like ebay. Guys, it works quite well.

Originally Posted by APIDavid

Not the case at all Peter, Your car was mapped at "the Clinic" by Pat Herborn. You wanted APi to remap it because you weren't happy with the map that Pat put on at the Clinic. Pat maps our cars, if he cannot do it to your satisfaction at the Clinic, I doubt he can do it any better for me [you ] at APi.

Under those circumstances, I could see no advantage for either of us, in repeating work that probably couldn't be improved.

Better for you to make a clean start in another direction. That is why I declined your job. No cartel, no looking after trade mates, just a simple business decision, I didn't feel we could do any better for you.

David APi