Snazy

An hour and 11 mins!! Thats got to be a record!

I guess Orange are not "ripping" people off so to speak. 90% of people cancelling are cancelling out of opportunity not because they disagree with the tariff changes, or that its even affecting them.

But fair play to being able to use the loophole to get out

Hope you get sorted and get cancelled soon.

Dear Orange...

Do I get a loyalty bonus of some sort for staying with you while everyone jumps ship. Keeping all 6 contracts going must be keeping the call centre going at least?

Or are you gonna put my bills up for posting this link and losing you so many customers lol.

Aaron1978

iTrader: (12)

i had a very long but good conversation with orange customer services just now, a guy which told me their legal team has looked through it and if you haven’t exceeded your allowance in the last 3 months from the date of the sent text then you can’t cancel. Apparently its been passed by offcom too. They were letting anyone cancel up until last night, which i might add i was on the phone for 1hr 11mins until i gave in and hung up(as i said earlier)!!!, i'd like to know if anyone has had the same problem today

Boro

iTrader: (1)

So, what would have if next month your circumstances changed and so did your usage. I cant see that "get out" holding much water if you pushed it.

Aaron1978

iTrader: (12)

Oh i tried and he went to the manager, they don't go on future usage and i pushed he read out the terms and condition which explained this and said i could check with offcom. I said about going further back (my bills) and he said its in the t&c's and has been for a long time that they only have to go back 3 months from date of the text. He said its unfortunate but if i'd have got through last night i would have been able to cancel

Boro

iTrader: (1)

What about the fact 0800, etc numbers have gone up in price. By further, i meant legal advice, a solicitor would make mincemeat of Orange with ease.

Aaron1978

iTrader: (12)

i've only got 5 months at £25 left to run, would it be worth a solicitor Probably cost more to do it that way.

Snazy

0800 have gone up ?
They were already charged at normal call rate. I dont ever read the changes lol.

Also personally I am not too sure a solicitor would make mincemeat from Orange. Im sure they check these things with their legal teams from time to time.

Boro

iTrader: (1)

They are still fobbing people off. If you have rang an 0800, 0870 in the last 3 months, there is no argument from Orange.

Snazy

So 0800 are charged at more than a local call rate now ?

Boro

iTrader: (1)

People are being refused cancellation as of 3pm today when Orange's legal team made a decision not to cancel contracts that wouldnt have been affected in the last 3 months.

Ie, if you havent gone over you allowed minutes in the last 3 months OR if you havent made an 0800, 0870 call in the last 3 months.

So, if you havent had a text yet, ring some 0800, 0870 numbers, then when you get the text (as notification of t&c's changing), you should qualify for disconnection.

Boro

iTrader: (1)

Theres a 51 page topic here >>> Orange Price changes ? - MoneySavingExpert.com Forums

The last few pages have the latest info.

Snazy

Aaah gotcha

Fair play.

Seems most providers now charge quite high figures for these calls.
Cant have everything I guess. Free internet, unlimited texts.... what do you mean you want to charge me for certain calls lol.

I can understand people wanting to change though. But like I say, 0800 etc have not been free for ages, so im not fussed about a few extra pence

hux309

Of course, Orange isn’t making it easy for everyone. A common complaint in both the HotUKDeals forums and MSE is that customer services are turning down requests to cancel, because customers either don’t use web services on their mobile, or that they aren’t using their full allowance anyway. This is not a valid reason to refuse a request to cancel. The key is the passage in the terms and conditions that says:

In other words not using the numbers is bs, they made a change to the contract therefore you're within your rights to cancel no matter the usage, go tear them a new one.

subaruturbo_18

I upgraded a few weeks ago, and earlier somebody stated that as i upgraded after june i will not be able to cancel, yet earlier today i received the text message from orange about the call costs...?

Can anyone explain this in any more detail please?

Snazy

I am guessing they are just informing everyone of the "changes" to the tariffs, now that they feels the loop hole is closed, they are not vunderable now.

What do you want explaining?

Sending you the text, and you being entitled to the cancellation are seperate issues.

MattW

Reading the MoneySavingExpert thread avidly. Got my text today (3 times so far )

Aaron1978

iTrader: (12)

Unofficial but the rumour is they have been told to let EVERYONE cancel, i had a marker on my account as i was told yesterday and that i couldn’t cancel. just rang now and they cancelled within 5 mins.

I was on hold for 20 mins so hold on as i imagine there are a lot of people trying again now.

Good luck.

Aaron

Boro

iTrader: (1)

MSE forums are saying the same thing. Apparantely there was a meeting this afternoon and they have done another U-turn. Everyone is now being allowed to cancel, again.

I bet it makes Orange think again before making changes to t&c's

Aaron1978

iTrader: (12)

This is what i can't get my head round, if it is only affecting 15% of customers like they told me the other day (although that could be another lie) and to the average amount of 50p a month if you do use a few 0870 numbers etc, then why not just leave the T&C's the same and change people over come renewal time Instead of people leaving with £300-£500 pound phones, by their own stats leaving the T&C's the same would cost them £6 per customer if 12 months left on a contract.

Just doesn't make sense why they would do this

Boro

iTrader: (1)

I would have thought the people who go over their minutes are the real money spinners for any network, so in essence, they would make more money if these people paid more for out of bundle usage.

What they didnt count on was a mini revolution using the internet as a soapbox to shout about how unfair it was.

I hope all the networks learn a lesson from this.

LUCKO

iTrader: (3)

can you cancel contract and change to pay as you go?

MattW

Yes lucko. That's my plan. My business partner wants an iphone but they are out of stock and I'm not convinced about o2. May just stay with orange and see whether there is a decent iphone competitor or Orange release it later in the year.

Boro

iTrader: (1)

Another U-turn. Orange ARE NOT changing the prices and have reverted back to the OLD terms and conditions, spinning the story that people were "confused" about the message, lol.

Orange newsroom

People Power!!!

hux309

So in other words they were losing contracts left right n centre and this was the only course of action.

Boro

iTrader: (1)

Yup, basically haemorrhaging customers and had no alternative to back down.

Just goes to show that if enough people revolt against something, it can make a difference.

kingofturds

iTrader: (1)

nuts missed my chance to get rid of my nokia n96

MrShades

LOL.... but now they'll just increase the charges in phases, so as to get them to where they wanted them but without incurring the "unreasonable" clause in the contract that allows everyone that wants to to cancel...

It may take them a little longer to increase the charges, but they'll do it - and they'll do it more quietly than before and with zero risk of losing customers to cancelled contracts.

Boro

iTrader: (1)

Yeh, they'll do it, but they'll have to do it "fairly". I dont think you can argue with that. If you sign a new contract with these prices increased, thats fair game as far as im concerned.

gpssti4

iTrader: (6)

Even better news

Not only have they given me (and the Mrs) and an extra 600 minutes a month, now they're not changing the prices. Just hope they don't try and cancel our 'new' extra 600 mins. agreement.