Domino Pizza franchise problems !
16 August 2009, 04:06 PM
#31
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lol I can see that becoming a little OTT after a while.
I agree on the other hand about the USA, they are just flexible enough, and polite all the way through any issue.
Lets see what becomes of Domino's or will I need to go higher!
I agree on the other hand about the USA, they are just flexible enough, and polite all the way through any issue.
Lets see what becomes of Domino's or will I need to go higher!
16 August 2009, 09:07 PM
#32
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Aaah well 
16 August 2009, 09:42 PM
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16 August 2009, 11:10 PM
#34
Here's a experience of how customer service "should" work:
Couple of weeks back, working late on a saturday, I get a McDonalds for us from the drive-thru. I get back into work and dish out the food only to find they left out the fries
I couldn't be arsed to drive back to get them, as my food would have gone cold and I was starving anyway.
So I rang the branch and complained. They apologised, acknowledged the issue and offered the refund on the fries which I said I'll collect on the way back from work. They were ok with that.
I go to collect said refund later on, which in addition they gave me credit for two large meal-deals of my choice on my next visit.
Cant say fairer than that.
Probably had gob and pubes on my next burger, but meh. It tasted ok.
Couple of weeks back, working late on a saturday, I get a McDonalds for us from the drive-thru. I get back into work and dish out the food only to find they left out the fries
I couldn't be arsed to drive back to get them, as my food would have gone cold and I was starving anyway.So I rang the branch and complained. They apologised, acknowledged the issue and offered the refund on the fries which I said I'll collect on the way back from work. They were ok with that.
I go to collect said refund later on, which in addition they gave me credit for two large meal-deals of my choice on my next visit.
Cant say fairer than that.
Probably had gob and pubes on my next burger, but meh. It tasted ok.
17 August 2009, 02:11 AM
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17 August 2009, 11:53 AM
#36
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Ust received an email from Domino's
Thank you Georgina, much appreciated
I am hereby suspending my call for a Domino's boycott, I have faith the matter will be dealt with
Updates to follow.
Thanks to everyone for their thoughts on the matter.
Ali, could not agree mate. Very decent of them. Just to be clear as I know an audiance is watching lol.... I'm not looking for freebies here. Just what I asked for in the first place or my money please
Thank you Georgina, much appreciated
I am hereby suspending my call for a Domino's boycott, I have faith the matter will be dealt with
Updates to follow.
Thanks to everyone for their thoughts on the matter.
Ali, could not agree mate. Very decent of them. Just to be clear as I know an audiance is watching lol.... I'm not looking for freebies here. Just what I asked for in the first place or my money please
17 August 2009, 01:19 PM
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I complained to Burger King`s complaints department once 
Voucher in the paper for buy one get one free on the whopper.
Walked into the local branch for them to tell me that they could not accept them as they had no whoppers
Burger King, with no whoppers ?
More like the local franchise owner did not want to give out any more free food IMO
Got some fully free vouchers from customer services and never bothered to use them, the local branch was closed down within a few months anyway!
Voucher in the paper for buy one get one free on the whopper.
Walked into the local branch for them to tell me that they could not accept them as they had no whoppers
Burger King, with no whoppers ?
More like the local franchise owner did not want to give out any more free food IMO
Got some fully free vouchers from customer services and never bothered to use them, the local branch was closed down within a few months anyway!
we have probs with the local pizza place as their delivery boy (man) is a manager at the Inland revenue where my wife works.
they're not supposed to have other jobs etc, so it takes forever for them to deliver as he tries to get someone else to do it.- we've had the chef before delivering.
guess he's working on the sly cash in hand !!
annoying as their pizza is way better than the hut/dominos etc !!
17 August 2009, 04:13 PM
#38
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Right.... resolved, how about that
Just received a follow up email from the new franchisee of the branch of Domino's explaining what went wrong on the night and how they intended on addressing the matter.
From despair to joy in a matter of hours.
So thank you to both members of the Domino's crew who have taken the time to take the matter onboard, and deal with it to a happy conclusion.
For those interested, I have been told I will receive my money back for the items not received, and was offered a good will gesture also, which I have declined.
Just received a follow up email from the new franchisee of the branch of Domino's explaining what went wrong on the night and how they intended on addressing the matter.
From despair to joy in a matter of hours.
So thank you to both members of the Domino's crew who have taken the time to take the matter onboard, and deal with it to a happy conclusion.
For those interested, I have been told I will receive my money back for the items not received, and was offered a good will gesture also, which I have declined.
Last edited by Snazy; 17 August 2009 at 04:15 PM.
30 October 2009, 03:26 PM
#39
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In the interest of fairness, and a large portion of gratitude I thought I would add to this thread.
So....
Thank you to everyone at Domino's, inc the guys at the new Lambeth branch. After advising me of their opening this week, they kindly offered to supply the office with lunch.
We have just munched our way through about £80 quids worth of pizza, all given to us completely free.
So Domino's, hats off to you guys. You truly do have great customer service, a good attitude, lovely pizza, and my custom for many years to come!
So....
Thank you to everyone at Domino's, inc the guys at the new Lambeth branch. After advising me of their opening this week, they kindly offered to supply the office with lunch.
We have just munched our way through about £80 quids worth of pizza, all given to us completely free.
So Domino's, hats off to you guys. You truly do have great customer service, a good attitude, lovely pizza, and my custom for many years to come!
30 October 2009, 04:18 PM
#41
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lol well its a lot less if you do it the right way, but 4 large with extra toppings come to just under £20 a pop.
However they do have a spend over £30 and get the order half price at the mo.
Either way, large amounts of very nice and FREE pizza
However they do have a spend over £30 and get the order half price at the mo.
Either way, large amounts of very nice and FREE pizza
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