Is it getting harder to buy a new car?
21 September 2009, 01:04 PM
#33
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On a new car both Peugeot and Citroen will offer £6000-£7500 off list depending on spec... which is crazy. Crazy Frogs for ya... ;-)
On the Mitsi Outlander the discounts, new and used, off sticker price are ten times LESS... and you're lucky to get £600-£750 off.
I was finding 1 year old Mitsis with comparable miles and spec to 1 year old Citroens retaining that £6000+ retail premium, which is good news but also quite odd as it IS really the same car (esp the 2.2 HDi which this specific example was).
Not complaining though, and long may it continue.
21 September 2009, 02:23 PM
#34
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My afternoon test drive was with the local Saab dealer. They filled up the car, chucked me the keys and said bring it before we shut. That's the attitude
When we got back I was given some provisional figures on part-ex etc to take away and think over.Also visited my local BMW dealer and spoke to a user car guy there. He noted what I was after and said he'd be in touch with some options. Got a standard form letter to say thanks for visiting, then never heard a thing again from them.
I wonder who got my business...
21 September 2009, 10:57 PM
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It always interesting to hear from the other side of the fence, so thanks for taking the time to post.
I have not been looking at car supermarkets so far, just main dealers who do have demo's in. A genuine question......I am assuming that a demo vehicle should be used as just that and not some way to get round vat/tax implications for a new vehicle?
PS - And this may be just me, but I can never get my head round the we don't do test drives unless you are going to buy....how could you know you want to spend X pounds on a product when you have not tested it and it's competetors?
I have not been looking at car supermarkets so far, just main dealers who do have demo's in. A genuine question......I am assuming that a demo vehicle should be used as just that and not some way to get round vat/tax implications for a new vehicle?
PS - And this may be just me, but I can never get my head round the we don't do test drives unless you are going to buy....how could you know you want to spend X pounds on a product when you have not tested it and it's competetors?
22 September 2009, 09:24 PM
#37
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Sure it was late in the day, but as you said, commission maketh the man....
He could have offered a re-match, after all he had all my details and had given me a very reasonable "deal" for the car with no trade-in hassle.
I did actually buy my bug-eye STI without even seeing one, let alone driving it !
It worked out fine, but I wouldn't do it again.
dunx
He could have offered a re-match, after all he had all my details and had given me a very reasonable "deal" for the car with no trade-in hassle.
I did actually buy my bug-eye STI without even seeing one, let alone driving it !
It worked out fine, but I wouldn't do it again.
dunx
23 September 2009, 07:58 PM
#39
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Yes, of course.
If you missed something at work, whatever you might do for a living, would you want the aggrieved party to write a letter to the director/manager of your company?
Do you work overtime for free? I do every week when customers turn up late for appointments and deliveries. This can have a knock on effect for people coming in for a test drive unannounced and going away disappointed. That doesn't mean that I should Los my job, but w4nkers writing letters like that don't help the situation!
If you missed something at work, whatever you might do for a living, would you want the aggrieved party to write a letter to the director/manager of your company?
Do you work overtime for free? I do every week when customers turn up late for appointments and deliveries. This can have a knock on effect for people coming in for a test drive unannounced and going away disappointed. That doesn't mean that I should Los my job, but w4nkers writing letters like that don't help the situation!
23 September 2009, 07:59 PM
#40
wondered around a few garages with the boy today
GTR salesman top bloke real petrol head
BMW looked at me in the subaru jacket and the boy who was driving his 350z like we were a couple of chavs
Lotus decent bloke sense of humour even said will you give me a hand in polishing a Noble ""
Harley Davidson motorbikes ,tattoed ,bearded ,jeans wearing saleman
a credit to the company and Biker would relate instantly to him with passion
BMW guy wants to examine his life skills as he is in the wrong job
GTR salesman top bloke real petrol head
BMW looked at me in the subaru jacket and the boy who was driving his 350z like we were a couple of chavs
Lotus decent bloke sense of humour even said will you give me a hand in polishing a Noble ""
Harley Davidson motorbikes ,tattoed ,bearded ,jeans wearing saleman
a credit to the company and Biker would relate instantly to him with passion
BMW guy wants to examine his life skills as he is in the wrong job
23 September 2009, 08:21 PM
#41
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Or
BMW guy just found out his wife has cancer and can't function in his job due to the grief
Or
BMW guy has just failed amystery shop and will not earn any commission this month
Or
BMW guy has a particularly arsey customer collecting his car in ten minutes
Or
BMW guy has got a dentist appointment in half an hour and doesn't want to get caught up with a customer that may make him late
Or
BMW guy has just discovered that the service departmen haven't pdi'd a car and he needs to get to the service dept asap to get it sorted
Or
??????????????????????
Those scenarios are GENUINE experiences from my 4 and a half years from selling cars although they didn't all happen to me, they happened to other sales guys within our franchise
BMW guy just found out his wife has cancer and can't function in his job due to the grief
Or
BMW guy has just failed amystery shop and will not earn any commission this month
Or
BMW guy has a particularly arsey customer collecting his car in ten minutes
Or
BMW guy has got a dentist appointment in half an hour and doesn't want to get caught up with a customer that may make him late
Or
BMW guy has just discovered that the service departmen haven't pdi'd a car and he needs to get to the service dept asap to get it sorted
Or
??????????????????????
Those scenarios are GENUINE experiences from my 4 and a half years from selling cars although they didn't all happen to me, they happened to other sales guys within our franchise
23 September 2009, 08:56 PM
#42
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But you are in a customer facing industry. Regardless of what is going on, you should do your job - especially if you are commission based!
Every customer should be treated as if he's going to buy the best car in the place.
Steve
Every customer should be treated as if he's going to buy the best car in the place.
Steve
23 September 2009, 10:12 PM
#44
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Can you HONESTLY say that you give 100% to your job?
100% of the time?
Never gone in work in a mood? Never had bad news that affected your performance in work? Never gone in work feeling ill? With a hangover? Never gone in work with a "can't-be-arsed-cos I'm going to Italy tomorrow for two weks and I'm already on holiday in my head" attitude?
Because if ANYBODY says 100%, 100% of the time they are LYING!
Do you think people don't make mistakes just because they are customer facing? Do you think some customers expect too much? Do you think that the guy who comes in to parts asking for the price on a headlamp and then asks for a test drive in a Scirocco should be treated like royalty? Do you think that Mr Smith who ordered his £30k Touareg and made an appointment to collect it at 5pm should be kept waiting because I went out on an unbooked test drive at 4.45 with a walk-in? Do you think that sales guys perhaps follow a procedure that generally gives them an indication of how serious a customer is? Do you know that less than 45% of people who buy a VW actually take a test drive?
23 September 2009, 10:32 PM
#45
I don't agree 100%
Good Contractors tend to give 100% / 100% of the time
Good Employees tend to give 100% / 90% of the time
Normal Employees tend to give 100% / 75% of the time
Feckless Wnakers tend to give 100% less than 50% of the time
All IMHO of course
Good Contractors tend to give 100% / 100% of the time
Good Employees tend to give 100% / 90% of the time
Normal Employees tend to give 100% / 75% of the time
Feckless Wnakers tend to give 100% less than 50% of the time
All IMHO of course
23 September 2009, 10:46 PM
#46
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Well it's not getting harder to sell a car , it went in less than a day for a decent price . Need to sort a new car asap!
There is definately a shortage of 2nd hand cars . Anyone with any suggestions for the following criteria:-
20k budget (can't justify more as it's a second car)
no more than 2 years old
Space on a par to a skoda octavia
Ideally 40 plus mpg but over 30 would be acceptable
Decent level of spec
Was going for the Citroen or Mitsi Outlander but can't find one or a decent dealer
Nissan X trails are not easy to find in the right spec and not sure outside of the smax what there is that meets the criteria - maybe another skoda in estate guise?
There is definately a shortage of 2nd hand cars . Anyone with any suggestions for the following criteria:-
20k budget (can't justify more as it's a second car)
no more than 2 years old
Space on a par to a skoda octavia
Ideally 40 plus mpg but over 30 would be acceptable
Decent level of spec
Was going for the Citroen or Mitsi Outlander but can't find one or a decent dealer
Nissan X trails are not easy to find in the right spec and not sure outside of the smax what there is that meets the criteria - maybe another skoda in estate guise?
Last edited by CupraT; 23 September 2009 at 10:50 PM.
24 September 2009, 11:25 AM
#48
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Yes, of course.
If you missed something at work, whatever you might do for a living, would you want the aggrieved party to write a letter to the director/manager of your company?
Do you work overtime for free? I do every week when customers turn up late for appointments and deliveries. This can have a knock on effect for people coming in for a test drive unannounced and going away disappointed. That doesn't mean that I should Los my job, but w4nkers writing letters like that don't help the situation!
If you missed something at work, whatever you might do for a living, would you want the aggrieved party to write a letter to the director/manager of your company?
Do you work overtime for free? I do every week when customers turn up late for appointments and deliveries. This can have a knock on effect for people coming in for a test drive unannounced and going away disappointed. That doesn't mean that I should Los my job, but w4nkers writing letters like that don't help the situation!
I never used to get any overtime payment of course, but was often officially required to be available 24 hrs a day. I always did my job with 100% concentration and if I had not it would have been the worse for me. That was fair enough as far as I was concerned. All part of the contract!
Les
24 September 2009, 09:29 PM
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I hold technical training courses, seminars etc.and meet customers. Unless I listen to them and respond appropriately, the work goes elsewhere so I know about customer facing.
Steve
25 September 2009, 04:50 PM
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25 September 2009, 04:52 PM
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Currently looking to buy a new car and can't believe how hard it is to get a test drive or any sort of decent service. I've bought loads of cars over the last 10 years and never had this problem.
Have 3 cars I'm interested in and so far:
Nissan - ring us a couple of days before you want a test drive and we'll sort this for you - ring as requested and car not available as guy on holiday with it.......no effort to then call me back to arrange another time.
Mitsi - ring us on the day you want to drive the car and we'll sort for you. Ring 2 days before. The boss is using the car and won't be in on the day you want to drive the car. After some discussion they say they will call me back and try to get the car available. No call back at all.
Citroen - We will contact you on Friday to confirm car available for test - no call back.
I know I could chase them more but when I'm spending 20+k I shouldn't have to do all the leg work and it doesn't give me confidence in the after sales.
In all instances I have made it clear that I will be buying a car as soon as I have done the test drives and ideally within a week.
The cars I want are X-trail, Outlander and C Crosser . . . . . so not loads about but I'm starting to get ticked off now!
Given the current climate you would think they would make a massive effort....is it because I'm not using the scrappage deal?
Have 3 cars I'm interested in and so far:
Nissan - ring us a couple of days before you want a test drive and we'll sort this for you - ring as requested and car not available as guy on holiday with it.......no effort to then call me back to arrange another time.
Mitsi - ring us on the day you want to drive the car and we'll sort for you. Ring 2 days before. The boss is using the car and won't be in on the day you want to drive the car. After some discussion they say they will call me back and try to get the car available. No call back at all.
Citroen - We will contact you on Friday to confirm car available for test - no call back.
I know I could chase them more but when I'm spending 20+k I shouldn't have to do all the leg work and it doesn't give me confidence in the after sales.
In all instances I have made it clear that I will be buying a car as soon as I have done the test drives and ideally within a week.
The cars I want are X-trail, Outlander and C Crosser . . . . . so not loads about but I'm starting to get ticked off now!
Given the current climate you would think they would make a massive effort....is it because I'm not using the scrappage deal?
Just buy a new Forester, cheaper better and will not spend it's life in the garage...............serious.
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