Supermarkets, Sneaky b4stards !
07 October 2009, 11:25 AM
#31
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I like that however it is technically stealing and if they do clock you you could be in the ****.
Once a friend was working on the butcher counter at Sainsburys. Bought some bacon and he pretty much put half a pig in the basket. It was so obvious but the checkout girl didn't bat an eyelid when it charged us £2
07 October 2009, 12:20 PM
#32
Dont worry, I will be doing, now I know how they contrive situations into which they subtley mislead you, like anyone actually reads all the labels in the supermarket, I bet they have a report at head office detailing that offer and how it has done, totals of combinations bought, number of pizza's sold under the offer, singles sold and how many hapless pillocks bought two for £8 thinking they were getting them for £5, all totalled up and then the profit made on the offer, its all business, its all legal but it is still, I think, a bit sneaky.
07 October 2009, 12:37 PM
#34
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07 October 2009, 12:38 PM
#35
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Dont worry, I will be doing, now I know how they contrive situations into which they subtley mislead you, like anyone actually reads all the labels in the supermarket, I bet they have a report at head office detailing that offer and how it has done, totals of combinations bought, number of pizza's sold under the offer, singles sold and how many hapless pillocks bought two for £8 thinking they were getting them for £5, all totalled up and then the profit made on the offer, its all business, its all legal but it is still, I think, a bit sneaky.
07 October 2009, 12:46 PM
#36
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07 October 2009, 01:40 PM
#37
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The thing that really annoys me is that when I have got used to where everything is in the store, they suddenly change all the shelves around so you have to go on a square search to find what you want! Makes a hell of a lot of work for the staff too.
I found a couple of managers in M&S and The Co-op and had a finger in the chest moment with them about it. They had the cheek to say it was all done for the customers' convenience and when I told them it was some bright spark's idea to make people buy more stiuff while they were looking for what they really want they seemed to be unable to understand that!
When I told them that it made me leave the store and go to another one to get what I needed they said that they would pass it up to head office! Time will tell!
Les
I found a couple of managers in M&S and The Co-op and had a finger in the chest moment with them about it. They had the cheek to say it was all done for the customers' convenience and when I told them it was some bright spark's idea to make people buy more stiuff while they were looking for what they really want they seemed to be unable to understand that!
When I told them that it made me leave the store and go to another one to get what I needed they said that they would pass it up to head office! Time will tell!
Les
07 October 2009, 01:54 PM
#38
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The thing that really annoys me is that when I have got used to where everything is in the store, they suddenly change all the shelves around so you have to go on a square search to find what you want! Makes a hell of a lot of work for the staff too.
I found a couple of managers in M&S and The Co-op and had a finger in the chest moment with them about it. They had the cheek to say it was all done for the customers' convenience and when I told them it was some bright spark's idea to make people buy more stiuff while they were looking for what they really want they seemed to be unable to understand that!
When I told them that it made me leave the store and go to another one to get what I needed they said that they would pass it up to head office! Time will tell!
Les
I found a couple of managers in M&S and The Co-op and had a finger in the chest moment with them about it. They had the cheek to say it was all done for the customers' convenience and when I told them it was some bright spark's idea to make people buy more stiuff while they were looking for what they really want they seemed to be unable to understand that!
When I told them that it made me leave the store and go to another one to get what I needed they said that they would pass it up to head office! Time will tell!
Les
annoying but it obviously works --- on the bottom line
Console yourselves with the fact we have some of the cheapest supermarkets in the world – and on the whole very well run (profitable) - if you can read that is
I think if you really looked into it you would find the dark hand of nu labour somewhere in the mix
Last edited by hodgy0_2; 07 October 2009 at 01:56 PM.
07 October 2009, 04:02 PM
#39
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I usually pay careful attention to the terms of any offer these days so this isn't a problem I tend to have. The thing that really narks me off with special offers in shops is when certain shops, (and certain branches of Boots in particular), miraculously have none of the products that are in the special offer out on the shelf, even though the shelf was full the previous week and is, amazingly enough, restocked once the offer finishes.
Some shop assistants seem to take it as a personal affront if a customer is able to buy something on special offer, and will act like the difference is coming directly out of their wages. I have even seen, more than once (though always in Boots), a sales assistant serving a customer, expressing surprise at how little they have been charged for some special offer item, and then going straight over to the display and removing the rest of the stock!
Some shop assistants seem to take it as a personal affront if a customer is able to buy something on special offer, and will act like the difference is coming directly out of their wages. I have even seen, more than once (though always in Boots), a sales assistant serving a customer, expressing surprise at how little they have been charged for some special offer item, and then going straight over to the display and removing the rest of the stock!
07 October 2009, 04:53 PM
#40
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another thing to watch out for is the likes of the buy 2 for £3 type deals when buying online, they may not have one thing and substitute it for something else (usually dearer) but in not having one thing you then miss out on the buy 2 offer. You then end up sending the two things back or else you could be paying £4 or £5 for the things that were meant to be offer.
A good thing we have started doing (she sorts out what we need then I go and gather it in the 24hr shop) is to go through the shopping online and then print off the basket so you can see exactly what you want and how much things cost.
windyboy
windyboy
A good thing we have started doing (she sorts out what we need then I go and gather it in the 24hr shop) is to go through the shopping online and then print off the basket so you can see exactly what you want and how much things cost.
windyboy
windyboy
07 October 2009, 06:57 PM
#41
I usually pay careful attention to the terms of any offer these days so this isn't a problem I tend to have. The thing that really narks me off with special offers in shops is when certain shops, (and certain branches of Boots in particular), miraculously have none of the products that are in the special offer out on the shelf, even though the shelf was full the previous week and is, amazingly enough, restocked once the offer finishes.
Some shop assistants seem to take it as a personal affront if a customer is able to buy something on special offer, and will act like the difference is coming directly out of their wages. I have even seen, more than once (though always in Boots), a sales assistant serving a customer, expressing surprise at how little they have been charged for some special offer item, and then going straight over to the display and removing the rest of the stock!
Some shop assistants seem to take it as a personal affront if a customer is able to buy something on special offer, and will act like the difference is coming directly out of their wages. I have even seen, more than once (though always in Boots), a sales assistant serving a customer, expressing surprise at how little they have been charged for some special offer item, and then going straight over to the display and removing the rest of the stock!
As for staff removing special offer items, I can't say I've ever seen that happen personally. The only time we would ever remove either a product/ticket is if the offer was actually wrong, but we would always honour the transaction for the customer. It is sometimes put down to human error by some shops, and they can use that excuse to get around it, but personally I think that's wrong.In that situation it's not the customer at fault, and it keeps everyone happier just to give the product as it was (wrongly) advertised.
07 October 2009, 07:08 PM
#43
Liza - I see your point and yes technically the store has indicated what is / isnt on offer. But, morally you know what the store is also doing but putting other items next to, or on the same shelf as, the promotional items.
Lets relate it to wheel clamping, technically there is a small sign on the wall stating that the area is under clamping control, but morally the sign is so small that people will miss it. However, the law states the sign should be a certain size to stop this.
So, perhaps stores should only have promotional items on the shelf, or have better signs. I can live with this though, its the double scanning, and the fact that the queues move along quickly, that you dont realise you've been over charged until your at home etc etc.
SBK
Lets relate it to wheel clamping, technically there is a small sign on the wall stating that the area is under clamping control, but morally the sign is so small that people will miss it. However, the law states the sign should be a certain size to stop this.
So, perhaps stores should only have promotional items on the shelf, or have better signs. I can live with this though, its the double scanning, and the fact that the queues move along quickly, that you dont realise you've been over charged until your at home etc etc.
SBK
When we have things on promotion we have them displayed on ends of fixturing and although they are mixed to a point, it tends to be the same thing on each separate shelf. We sometimes have problems on the normal section though. You can't have layout changes each time an offer goes on, so items will be clearly ticketed but will be beside other non promotional items, and while each product will have a price of it's own, the ticket is only in front of the item on offer, there are people who will just see the ticket and without looking at all at what it says (other than the price), they just seem to think it applies to any product in the area.
On another note though, while people seem to get caught out by tickets/small print, it is amazing what some people notice, however small, when the mistake is on our part. They will be able to tell you exactly what the ticket or scan said then. Again where I work, if the mistake is on our part, we will honour that.
07 October 2009, 08:05 PM
#44
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Had a similar thing in Homebase, bought a few things for my bathroom renovation, mainly tools, timber etc but bought some half price ceiling spotlights, reduced from £37 to £18.50.
Anyway get to the till with my purchases and total comes to about £86, bit steep I think but paid anyway, checked reciept outside and realise they have charged full price for the lights, so I goes back in and took the store assistant through the store to check the display, sure enough I got my lights half price, but no doubt will catch plenty of people out, I believe they are owned by sainsburys
Anyway get to the till with my purchases and total comes to about £86, bit steep I think but paid anyway, checked reciept outside and realise they have charged full price for the lights, so I goes back in and took the store assistant through the store to check the display, sure enough I got my lights half price, but no doubt will catch plenty of people out, I believe they are owned by sainsburys
07 October 2009, 08:48 PM
#45
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Had a similar thing in Homebase, bought a few things for my bathroom renovation, mainly tools, timber etc but bought some half price ceiling spotlights, reduced from £37 to £18.50.
Anyway get to the till with my purchases and total comes to about £86, bit steep I think but paid anyway, checked reciept outside and realise they have charged full price for the lights, so I goes back in and took the store assistant through the store to check the display, sure enough I got my lights half price, but no doubt will catch plenty of people out, I believe they are owned by sainsburys
Anyway get to the till with my purchases and total comes to about £86, bit steep I think but paid anyway, checked reciept outside and realise they have charged full price for the lights, so I goes back in and took the store assistant through the store to check the display, sure enough I got my lights half price, but no doubt will catch plenty of people out, I believe they are owned by sainsburys
07 October 2009, 09:32 PM
#46
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Well. After standing on the one basket till from 10.00 'til 5.30 today and yesterday, with an hour for lunch and 15 minutes break in the afternoon (which includes getting off the shop floor, up 4 flights of stairs, having a wee, throwing a cup of water down my neck and getting back down to the till again), serving literally a constant stream of hundreds of customers, many of whom cannot be arsed to even reply when you say 'Good morning', how nice to see that people think we actually scan things twice on purpose! 
07 October 2009, 09:38 PM
#47
Well. After standing on the one basket till from 10.00 'til 5.30 today and yesterday, with an hour for lunch and 15 minutes break in the afternoon (which includes getting off the shop floor, up 4 flights of stairs, having a wee, throwing a cup of water down my neck and getting back down to the till again), serving literally a constant stream of hundreds of customers, many of whom cannot be arsed to even reply when you say 'Good morning', how nice to see that people think we actually scan things twice on purpose!
Oh and don't forget, when you help people, few people seem able to manage a simple thank you.
07 October 2009, 09:42 PM
#48
i can see it as a nice earner, 20 items a day double scanned at £1.50 a pop,manager gives half so £15 to you,£15 to the supermarket,win win, i know what goes on !!!!!!!
07 October 2009, 09:42 PM
#49
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A woman went to my colleague last week and said 'Do you have stamps?'. My colleague answered 'We do!' To which the woman then replied..........
'No. The answer is 'Yes. I do have stamps.'' Wtf???
'No. The answer is 'Yes. I do have stamps.'' Wtf???
07 October 2009, 09:44 PM
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07 October 2009, 09:52 PM
#52
Well he was sanding right beside the other customer and myself, looking at me, so unless he wasn't right in the head, I can't see how he could think I wasn't already serving someone. Wouldn't shock me if he one of those who would complain if he was being served and someone rudely interupted.
I wouldn't mind if I had dismissed him while I was just standing about(not that I would do that), but I was already dealing with somebody else.
Last edited by Lisawrx; 07 October 2009 at 09:54 PM.
07 October 2009, 11:24 PM
#53
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Had a man the other day, busy dealing with another customer at the time, when he stopped me and demanded I serve him. I politley told him I was just finishing with the customer, and would get him what he wanted in a second, to which he snapped 'are you really?!'
Well he was sanding right beside the other customer and myself, looking at me, so unless he wasn't right in the head, I can't see how he could think I wasn't already serving someone. Wouldn't shock me if he one of those who would complain if he was being served and someone rudely interupted.
I wouldn't mind if I had dismissed him while I was just standing about(not that I would do that), but I was already dealing with somebody else.
Well he was sanding right beside the other customer and myself, looking at me, so unless he wasn't right in the head, I can't see how he could think I wasn't already serving someone. Wouldn't shock me if he one of those who would complain if he was being served and someone rudely interupted.
I wouldn't mind if I had dismissed him while I was just standing about(not that I would do that), but I was already dealing with somebody else.
08 October 2009, 12:00 AM
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"I am so sorry. Yes I do have stamps. I have lots of stamps, but you don't and you are not getting any!"
mb
08 October 2009, 12:27 AM
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08 October 2009, 12:58 AM
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