7500 miles done, engine gone, Subaru saying warranty is invalid
#61
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All my sympathy.
I have in the past had a "warranty" issue (non subaru), which went round in circles for weeks.
"Money talks" - pushed my car out of the dealers, left it parked legally on the road and covered the inside of the window with a very big poster saying "I bought my car from here, the engine has failed, and the warranty is not being honoured".
Went home.
1 hour later garage manager turned up on my drive, gave me the keys to his car, and said I would have mine back in under a week repaired - it was.
I have in the past had a "warranty" issue (non subaru), which went round in circles for weeks.
"Money talks" - pushed my car out of the dealers, left it parked legally on the road and covered the inside of the window with a very big poster saying "I bought my car from here, the engine has failed, and the warranty is not being honoured".
Went home.
1 hour later garage manager turned up on my drive, gave me the keys to his car, and said I would have mine back in under a week repaired - it was.
now thats how you do it
#62
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Does anyone know how many 2008 STI's have been sold? and how many have had engine failure?
Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)
But I always have it in the back of mind that one day it will go bang.
Am I just paranoid?
Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)
But I always have it in the back of mind that one day it will go bang.
Am I just paranoid?
Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
#63
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Did I read somewhere that the car had a PPP on it when you got it? Correct me if I'm wrong but the PPP replaces the second cat with a decat pipe and rearbox. If that is the case then the cat was removed as part of a Subaru approved package and should be mapped accordingly. If it's not a PPP then that could be another matter.
#65
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That's a bummer and I feel for you .... but, the warranty is quite clear (well, it was 10 years ago when I bought mine new - don't mess with it or warranty void) ... which appears to be what has happened here.
Don't forget, they don't have to prove the exhaust broke the engine - just that you had broken the terms of the warranty ... they have that proof.
Don't forget, they don't have to prove the exhaust broke the engine - just that you had broken the terms of the warranty ... they have that proof.
You can use spurious parts (and if such parts were to cause a failure the vehicle manufacturer would have to prove there were the contributing factor) to maintain ANY manufacturer's vehicle whilst it is in a warranty period, you only have to service / maintain it to the manufacturers specification ie at a perscribed time or mileage intervals.
This is not meant as having a 'go' at Pete as he has raised some very interesting points but I am afraid that IM / Subaru's policy can at best be described as shoddy to say the least.
There are well known but not acknowledged faults with these vehicle's but it would appear that the longer that IM /Subaru think that they do not admit the inherent problem(s) they believe that it will go away. It is just a pity that they appear to be driving their customer base away at the very time that they require them the most.
Last edited by Cannon Fodder; 22 April 2010 at 10:07 PM. Reason: spelling correction
#66
I think people can often get bogged down with the detail of the warranty - forget that, or get a lawyer.
Bottom line, bought car, changed two non-essential exhaust bits, engine bang.
Don't say you want to make a warranty claim, as they will love this as they can defer responsibility for you to someone else. The point is your car don't work and you want to know what the seller is going to do about it - IN WRITING. Tell them you will use their written answer whatever way you see fit (local paper, on Scoobynet, etc), they have 5 working days to get the letter to you,or you will park your car outside their entrance posted with copies of all these posts about the reliability of the new engine, a copy of their letter, etc and then do it.
Bottom line, bought car, changed two non-essential exhaust bits, engine bang.
Don't say you want to make a warranty claim, as they will love this as they can defer responsibility for you to someone else. The point is your car don't work and you want to know what the seller is going to do about it - IN WRITING. Tell them you will use their written answer whatever way you see fit (local paper, on Scoobynet, etc), they have 5 working days to get the letter to you,or you will park your car outside their entrance posted with copies of all these posts about the reliability of the new engine, a copy of their letter, etc and then do it.
#68
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See this is why I think it depends which dealer you go to. When my engine went on my hawkeye, they couldn't have been more helpful, everything sorted under warranty. And now my rear struts have gone which are also getting sorted under warranty (extended) with no problem at all.
#69
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This sort of comment should be shown to Subaru IMHO, it just says everything!!
If new and current customers feel like this, then Subaru will rapidly become a name of the past
PULL YOUR FINGER OUT IM!!!!!
#70
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Come on ..... how many sold?
I'm going to guess at 2000? Sound reasonable?
How many gone bang? 20? Sound reasonable?
How many messed about with? 20? Sound reasonable?
Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.
When out of warranty do as you please and blow it apart .................. sorted.
I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
I'm going to guess at 2000? Sound reasonable?
How many gone bang? 20? Sound reasonable?
How many messed about with? 20? Sound reasonable?
Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.
When out of warranty do as you please and blow it apart .................. sorted.
I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
#71
To be honest I don't know how common the problem is with the hawkeyes, but my feeling is that although Subaru dealt with it to my satisfaction, it should never have happened in the first place, and that's why I've lost confidence in my car and in Subaru.
#73
Only modification to my car was Subaru's approved Prodrive Performance Pack. Nothing more. And not driven hard at all, infact it's hardly been driven at all... 9,000 miles in just less than 3 years.
#75
If all you have done is put a cat back on get the dealer to prove that it is the exhaust thats caused it. What a C U Next Tuesday tho. What you could say is that the exhaust got knocked of by a speed bump and this was the alternitave as sujested by another subaru garage??
just an idea?
just an idea?
#77
Ive just got my STI and a H&S exhaust was on my shopping list, I dont think I should now
I cant believe IM are taking this stance, clearly the exhaust is not at fault, this makes no sense at all. Or as they put it, uncommon sense
you have my sympathies, hope it turns out good for you
I cant believe IM are taking this stance, clearly the exhaust is not at fault, this makes no sense at all. Or as they put it, uncommon sense
you have my sympathies, hope it turns out good for you
#78
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So based on this warranty claim rejection, if a free-flow Subaru WR Sport exhaust (not stated to need a remap) is fitted to a car that goes boom then it also should have any warranty claim rejected
PSL - guessing numbers again . Facts not fatuousness would be a more useful contribution from you for a change.
PSL - guessing numbers again . Facts not fatuousness would be a more useful contribution from you for a change.
#80
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I know this might sound childish, but can you not possible get one of your fellow mates who already ownes subaru under warrantee to ring Subaru UK and go down the road of:
'Hi I own car XYZ and i am very happy with it but I would like to fit a legal aftermarket Cat back exhaust on my car, Can you please inform me where I stand with my Warrantee If I was to do this?'
As this alledged car above hasnt got any engine or history of engine issues they may give a different answer.... on the lines of exhaust spec ABC fitted would be fine !!!
Who knows, just thought it might be worth a try.
'Hi I own car XYZ and i am very happy with it but I would like to fit a legal aftermarket Cat back exhaust on my car, Can you please inform me where I stand with my Warrantee If I was to do this?'
As this alledged car above hasnt got any engine or history of engine issues they may give a different answer.... on the lines of exhaust spec ABC fitted would be fine !!!
Who knows, just thought it might be worth a try.
#82
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Does anyone know how many 2008 STI's have been sold? and how many have had engine failure?
Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)
But I always have it in the back of mind that one day it will go bang.
Am I just paranoid?
Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
Mine is now 2 years old (about to go in for it's 2nd service) I've had the reflash (that I had to go to the dealer and ask for even though I had just had the first sevice) 13000 miles always use v power or tesco 99 if I have to. Check the oil every week (never used any)
But I always have it in the back of mind that one day it will go bang.
Am I just paranoid?
Hope you get it sorted, think a letter to watchdog wouldn't go amiss.
Which correlates - you never see any STi's around.
David APi
#83
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A specialist told me the other week that they can't forsee being able to sustain the Subaru specialist game for more than about 5 years because the new car just "wasn't happening"
Depressing to see such a great marque fall, frankly.
#85
Come on ..... how many sold?
I'm going to guess at 2000? Sound reasonable?
How many gone bang? 20? Sound reasonable?
How many messed about with? 20? Sound reasonable?
Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.
When out of warranty do as you please and blow it apart .................. sorted.
I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
I'm going to guess at 2000? Sound reasonable?
How many gone bang? 20? Sound reasonable?
How many messed about with? 20? Sound reasonable?
Sorry, if you **** about with your new car under warranty then you void that warranty ... it is simple to understand ... keep it standard, keep it covered, keep it reliable.
When out of warranty do as you please and blow it apart .................. sorted.
I am an owner of a 10 year old Impreza Turbo - standard apart from backbox - nearly 100,000 miles of utter reliablility ............ everyone can enjoy this sort of performance if only they resisted the modification route - or bought a car they want in the first place!
the prep company i work for has 3 impreza"s , one is used as the van, 06 hawk,
120,000 miles ish ,driven by whoever , full milltec ,decatted , not remapped , not always run on 99oct v power etc . thrashed daily!
uses no oil , runs like a swiss clock .
#86
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So basically not warmed up before thrashed, run on a variation of fuel probably from 95ron onwards, seats folded down with weight in the back and running lean/high boost due to decat with no map., HOWEVER seems bullet proof. Screwed around by various folk who couldnt give a ****e if they killed it and then ingition off with no respect for the oil starved turbo.
...... I need a Hawkeye.
#87
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back aff the hawkeyes
am not saying u aint thrashed it around but it trouble waiting to happen.
theres no way i would do that to my hawkeye,yes it will get various mods done but they will be done properly with a remap,
anyway back to the thread, have u had anymore word from the garage or IM yet,
am not saying u aint thrashed it around but it trouble waiting to happen.
theres no way i would do that to my hawkeye,yes it will get various mods done but they will be done properly with a remap,
anyway back to the thread, have u had anymore word from the garage or IM yet,
#88
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My STI is a 2006 2.5 turbo, and was under manufacturers warranty at the time the engine failed. One call to Subaru assist is all I had to make, and everything was taken care of. Hire car same day, new engine, turbo, oil pump, pan, etc etc, anything that came into contact with the oil was replaced. But my car had only done 9,000 miles
To be honest I don't know how common the problem is with the hawkeyes, but my feeling is that although Subaru dealt with it to my satisfaction, it should never have happened in the first place, and that's why I've lost confidence in my car and in Subaru.
To be honest I don't know how common the problem is with the hawkeyes, but my feeling is that although Subaru dealt with it to my satisfaction, it should never have happened in the first place, and that's why I've lost confidence in my car and in Subaru.
#89
been assigned a technician to deal with my problem, waiting for call.
At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.
this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.
this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
#90
been assigned a technician to deal with my problem, waiting for call.
At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.
this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
At the end of the day mod, no mod, warranty, no warranty, all this doesnt detract from the fact that engine after engine is going bang, all with the same diagnosis, maybe different piston number but still, the same.
this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly