your opions please !!!
11 June 2010 | 12:55 PM
#31
Scooby Regular
iTrader: (15)
Joined: May 2009
Posts: 1,498
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From: East london.....with my head under my bonnet.
At my garage, if we quote a price we have to stick to it. This lot didn't even quote you a price, which raises suspicion with me straight away.
Plus labour PER HOUR is exactly what it says on the tin, it's how many HOURS are spent on the car.
He could have phoned all his mates down and said i have 50 blokes working on the car, that will be £2500 please.
R to the I to the p, off.
Think you have a very strong case for trading standards here.
Plus labour PER HOUR is exactly what it says on the tin, it's how many HOURS are spent on the car.
He could have phoned all his mates down and said i have 50 blokes working on the car, that will be £2500 please.
R to the I to the p, off.
Think you have a very strong case for trading standards here.
11 June 2010 | 06:20 PM
#32
At my garage, if we quote a price we have to stick to it. This lot didn't even quote you a price, which raises suspicion with me straight away.Plus labour PER HOUR is exactly what it says on the tin, it's how many HOURS are spent on the car. He could have phoned all his mates down and said i have 50 blokes working on the car, that will be £2500 please.R to the I to the p, off.Think you have a very strong case for trading standards here.
well,no call from them today so i called them and the man in charge was not in today but spoke to someone else there who has told me they refunded me the price for the 3 port that was mine !!
i was also told that if the job took 2 men to do then the labour charge is doubled !! the point i made was that i was told it would be £1080 plus v.a.t, i was at no point told that the labour would be doubled to finish the days work !!! they agreed that i should have been told before hand and they would tell the boss on monday !!!
so i now have to wait and see !!!! i mentioned trading standards to them and was told to wait until monday to see if we can get a resolve !!!
to be continued ..........
11 June 2010 | 07:01 PM
#34
Scooby Regular
Joined: Sep 2003
Posts: 1,106
Likes: 0
From: Bath
What a crock. Any garage should quote how many hours to do a job and cost per hour. So it will take 8 hours sir at our rate of £50 an hour = £400. If they then say well we put 2 people on it, 1. Thats there problem. 2. It should of took half the time.
I went to the barbers for a haircut. Said it would be a tenner. Yeah but the trainee washed your hair first so it took 2 of us. Thats double mate. Cobblers.
I went to the barbers for a haircut. Said it would be a tenner. Yeah but the trainee washed your hair first so it took 2 of us. Thats double mate. Cobblers.
11 June 2010 | 07:30 PM
#35
Hi Maz you seem to be in a sticky situation but feel you have a strong case especially if not informed before proceeding with repairs. I think you should name and shame the specialist for my benefit really as my car is due a 50k service with cambelt and i only take it to a specialist and really dont want to fall into the same trap as you .
Any specialists out there wanting to quote for the work feel free!!! (oh but not the rip off one thanx)
Any specialists out there wanting to quote for the work feel free!!! (oh but not the rip off one thanx)
11 June 2010 | 08:05 PM
#36
Hi Maz you seem to be in a sticky situation but feel you have a strong case especially if not informed before proceeding with repairs. I think you should name and shame the specialist for my benefit really as my car is due a 50k service with cambelt and i only take it to a specialist and really dont want to fall into the same trap as you .
Any specialists out there wanting to quote for the work feel free!!! (oh but not the rip off one thanx)
Any specialists out there wanting to quote for the work feel free!!! (oh but not the rip off one thanx)
hi mozzerscoob, i will know more on monday as that is when more will be clear about this situation !! i complained again today and was told the boss would be informed on monday !! so hopefully will get a call then !!!
11 June 2010 | 08:44 PM
#37
Sorry but I think they saw you coming and from what I have read on here you are not being forceful or direct. Why discuss it with a monkey when you need to speak to the organ grinder?
Our fixed price to replace a clutch for labour is £155. To do the flywheel at the same time you can have that free gratis for good will. With the right equipment it is only a one man job and two men will just get on top of each other.
Doing the headers and uppipe is £75 and the turbo at the same time add £50.
Fitting a 3 port boost solenoid valve along with some vacuum pipe and fitting an exhaust is a further £50 providing the exhaust is an easy fit.
I know what times we budget on and if the job takes longer or less time the prices are the same. The only think unclear to me is how easy was the exhaust system to fit because some of the crap needs a bit of effort and work with the heat torch.
Now it occurs to me the Subaru workshop manual will have set times for things like clutch, turbo and headers and when the turbo and headers are done together quite a bit of time can be saved. I don't have a workshop book here or a disc but I would guess the times are something like this.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
Don't contemplate taking the engine out for the work involved. There is too much detailed work eg. coolant, air con and so forth.
I hope this is of assistance to you. Wherever possible ask for a fixed price but obviously this isn't possible when the work cannot be quantified but there is no reason you cannot have a fixed price menu for repeat work such as clutch, turbo, headers, service, oil change etc. etc. You get the picture.
Our fixed price to replace a clutch for labour is £155. To do the flywheel at the same time you can have that free gratis for good will. With the right equipment it is only a one man job and two men will just get on top of each other.
Doing the headers and uppipe is £75 and the turbo at the same time add £50.
Fitting a 3 port boost solenoid valve along with some vacuum pipe and fitting an exhaust is a further £50 providing the exhaust is an easy fit.
I know what times we budget on and if the job takes longer or less time the prices are the same. The only think unclear to me is how easy was the exhaust system to fit because some of the crap needs a bit of effort and work with the heat torch.
Now it occurs to me the Subaru workshop manual will have set times for things like clutch, turbo and headers and when the turbo and headers are done together quite a bit of time can be saved. I don't have a workshop book here or a disc but I would guess the times are something like this.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
Don't contemplate taking the engine out for the work involved. There is too much detailed work eg. coolant, air con and so forth.
I hope this is of assistance to you. Wherever possible ask for a fixed price but obviously this isn't possible when the work cannot be quantified but there is no reason you cannot have a fixed price menu for repeat work such as clutch, turbo, headers, service, oil change etc. etc. You get the picture.
Last edited by harvey; 19 June 2010 at 11:03 AM. Reason: Not edited.
11 June 2010 | 10:01 PM
#39
Scooby Regular
Joined: Aug 2006
Posts: 1,224
Likes: 0
Sorry but I think they saw you coming and from what I have read on here you are not being forceful or direct. Why discuss it with a monkey when you need to speak to the organ grinder?
Our fixed price to replace a clutch for labour is £155. To do the flywheel at the same time you can have that free gratis for good will. With the right equipment it is only a one man job and two men will just get on top of each other.
Doing the headers and uppipe is £75 and the turbo at the same time add £50.
Fitting a 3 port boost solenoid valve along with some vacuum pipe and fitting an exhaust is a further £50 providing the exhaust is an easy fit.
I know what times we budget on and if the job takes longer or less time the prices are the same. The only think unclear to me is how easy was the exhaust system to fit because some of the crap needs a bit of effort and work with the heat torch.
Now it occurs to me the Subaru workshop manual will have set times for things like clutch, turbo and headers and when the turbo and headers are done together quite a bit of time can be saved. I don't have a workshop book here or a disc but I would guess the times are something like this.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
Don't contemplate taking the engine out for the work involved. There is too much detailed work eg. coolant, air con and so forth.
I hope this is of assistance to you. Wherever possible ask for a fixed price but obviously this isn't possible when the work cannot be quantified but there is no reason you cannot have a fixed price menu for repeat work such as clutch, turbo, headers, service, oil change etc. etc. You get the picture.
Our fixed price to replace a clutch for labour is £155. To do the flywheel at the same time you can have that free gratis for good will. With the right equipment it is only a one man job and two men will just get on top of each other.
Doing the headers and uppipe is £75 and the turbo at the same time add £50.
Fitting a 3 port boost solenoid valve along with some vacuum pipe and fitting an exhaust is a further £50 providing the exhaust is an easy fit.
I know what times we budget on and if the job takes longer or less time the prices are the same. The only think unclear to me is how easy was the exhaust system to fit because some of the crap needs a bit of effort and work with the heat torch.
Now it occurs to me the Subaru workshop manual will have set times for things like clutch, turbo and headers and when the turbo and headers are done together quite a bit of time can be saved. I don't have a workshop book here or a disc but I would guess the times are something like this.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
Don't contemplate taking the engine out for the work involved. There is too much detailed work eg. coolant, air con and so forth.
I hope this is of assistance to you. Wherever possible ask for a fixed price but obviously this isn't possible when the work cannot be quantified but there is no reason you cannot have a fixed price menu for repeat work such as clutch, turbo, headers, service, oil change etc. etc. You get the picture.
Thy say they have refunded you for the 3PS?
good luck
12 June 2010 | 09:48 AM
#41
Think this is the first genuinely helpful post for the OP. Not as clear cut as could have been expected though if Harvey is coming up with (an albeit generous) 11 hours vs the 13 charged. Sure they can just say something or other was siezed.
Thy say they have refunded you for the 3PS?
good luck
Thy say they have refunded you for the 3PS?
good luck
the bill printed has " to fit my h and s exhaust system and vf turbo i was billed for 6 hours labour plus v.a.t, labour for the clutch and flywheel was 4 hours, labour for fitting headers was just under 3 hours then the 3 port labour was 1/2 hours labour. "
ta
12 June 2010 | 09:51 AM
#42
hi , i was told yesterday that the 3 port had been refunded to my credit card yet most of the payment was cash, i was expecting a cheque, oh well !!!
12 June 2010 | 12:06 PM
#43
Scooby Regular
Joined: Aug 2006
Posts: 1,224
Likes: 0
dnc
13 June 2010 | 10:16 AM
#44
hi dnc, paid a fraction of the cost on card , the bit that annoys me is doubling up on labour and not being told told so yet also being told it would take a day !! maybe i should have been told ""that we can do it 8 hours but that is with 2 blokes on the job for the last 3 hours or so and your bill will be more"" !!! poor customer service !!!!
13 June 2010 | 10:56 AM
#46
Scooby Regular
Joined: Nov 2006
Posts: 3,662
Likes: 0
From: Enginetuner.co.uk Plymouth Dyno Dynamics RR Engine machining and building EcuTek SimTek mapping
Since I started in the motor trade in 1966 I've never heard of that one!
A labour rate is just that, and includes the cost of staff labour. If you do things well, the trick is to distribute staff to the best effect. It isn't always easy, and sometimes we'll have three guys clustered around one car for a short while, like when shoehorning an 8 litre Hemi engine into a Dodge Charger for example! Whatever, we charge what we say what we are going to charge, rather than make it up as we go along.
A labour rate is just that, and includes the cost of staff labour. If you do things well, the trick is to distribute staff to the best effect. It isn't always easy, and sometimes we'll have three guys clustered around one car for a short while, like when shoehorning an 8 litre Hemi engine into a Dodge Charger for example! Whatever, we charge what we say what we are going to charge, rather than make it up as we go along.
13 June 2010 | 04:23 PM
#48
hi scoobydog, more will become clear tomorrow i hope !! obviously when you here of peoples problems on here there are always 2 sides to an argument !! but in a clear nutshell i was told it would take a whole day !! but not told the cost would go up to get it all done !!
13 June 2010 | 07:21 PM
#49
To the OP I have no reason t doubt what you say is true but from previous experiances with threads like these there are always two sides to the story. And for all those jumping on board and slating the garage in question, let's wait and see to find out if the garage either explain their side which might change the whole thing or if they have screwed up hold thier hands up and right the wrongs. Hope it gets sorted but I will hold judging them until i hear it all.
13 June 2010 | 08:02 PM
#50
To the OP I have no reason t doubt what you say is true but from previous experiances with threads like these there are always two sides to the story. And for all those jumping on board and slating the garage in question, let's wait and see to find out if the garage either explain their side which might change the whole thing or if they have screwed up hold thier hands up and right the wrongs. Hope it gets sorted but I will hold judging them until i hear it all.
13 June 2010 | 10:50 PM
#51
I really hope you get it sorted tomorrow and by all counts it sounds like you have had the run around so I can understand why you feel let down by the customer service side. All I can say is I am sure the staff are not able to give you an answer as they probably do not have the final say so on refunds / payments etc, so that would really be down to the boss, so you can't really hold them up as long as they are passing on your messages that is, hey you never know the main guy may not have been in all days or had personal issues, not trying to make excuses and if I were in your shoes I would probably feel the same but there may be a resonable reason for not getting back to you.
As for the quote do you have it in writing or email etc ? If not then I don't like your chances. Was it the boss who quoted you and then he/she was the one to put the payment through? As maybe if it were a member of staff they messed up and over charged you, just trying to get a across the point of there maybe a silly reason for it and not for everyone to sit behined the keyboard and jump on the **** throwing ship as we all know it can stick and be very hard for a decent and reliable company to build up a good rapour for a thread like this to really rock the boat. How many post like this end up with the full details coming out then the next 20+ post are people saying " i use them and have done for years and would not take my car any where else" or " top company, great service and advice, and that won't put me off going three
again"
once again I do hope you get this sorted, atleast to start with they have returned the 3pbs back and I would like to think you will get that call with an appology an explaination and some money back.
Best of luck
steve
As for the quote do you have it in writing or email etc ? If not then I don't like your chances. Was it the boss who quoted you and then he/she was the one to put the payment through? As maybe if it were a member of staff they messed up and over charged you, just trying to get a across the point of there maybe a silly reason for it and not for everyone to sit behined the keyboard and jump on the **** throwing ship as we all know it can stick and be very hard for a decent and reliable company to build up a good rapour for a thread like this to really rock the boat. How many post like this end up with the full details coming out then the next 20+ post are people saying " i use them and have done for years and would not take my car any where else" or " top company, great service and advice, and that won't put me off going three
again"
once again I do hope you get this sorted, atleast to start with they have returned the 3pbs back and I would like to think you will get that call with an appology an explaination and some money back.
Best of luck
steve
13 June 2010 | 10:51 PM
#52
I really hope you get it sorted tomorrow and by all counts it sounds like you have had the run around so I can understand why you feel let down by the customer service side. All I can say is I am sure the staff are not able to give you an answer as they probably do not have the final say so on refunds / payments etc, so that would really be down to the boss, so you can't really hold them up as long as they are passing on your messages that is, hey you never know the main guy may not have been in all days or had personal issues, not trying to make excuses and if I were in your shoes I would probably feel the same but there may be a resonable reason for not getting back to you.
As for the quote do you have it in writing or email etc ? If not then I don't like your chances. Was it the boss who quoted you and then he/she was the one to put the payment through? As maybe if it were a member of staff they messed up and over charged you, just trying to get a across the point of there maybe a silly reason for it and not for everyone to sit behined the keyboard and jump on the **** throwing ship as we all know it can stick and be very hard for a decent and reliable company to build up a good rapour for a thread like this to really rock the boat. How many post like this end up with the full details coming out then the next 20+ post are people saying " i use them and have done for years and would not take my car any where else" or " top company, great service and advice, and that won't put me off going three
again"
once again I do hope you get this sorted, atleast to start with they have returned the 3pbs back and I would like to think you will get that call with an appology an explaination and some money back.
Best of luck
steve
As for the quote do you have it in writing or email etc ? If not then I don't like your chances. Was it the boss who quoted you and then he/she was the one to put the payment through? As maybe if it were a member of staff they messed up and over charged you, just trying to get a across the point of there maybe a silly reason for it and not for everyone to sit behined the keyboard and jump on the **** throwing ship as we all know it can stick and be very hard for a decent and reliable company to build up a good rapour for a thread like this to really rock the boat. How many post like this end up with the full details coming out then the next 20+ post are people saying " i use them and have done for years and would not take my car any where else" or " top company, great service and advice, and that won't put me off going three
again"
once again I do hope you get this sorted, atleast to start with they have returned the 3pbs back and I would like to think you will get that call with an appology an explaination and some money back.
Best of luck
steve
14 June 2010 | 10:59 AM
#53
cheers steve , workmanship at the garage is bril ! cant fault that at all ! but messages have been left and i have even emailed them on here asking for a call even leaving my number ! yet they have had the time to post on here ! i certainly wont be using again purely cause of my experience ! but we all have different views and experiences of garages ! and i suppose its like anything "law of averages " you have a favourite dish at your local curry house but sooner or later you will have a bad one ! that might be a one off !
14 June 2010 | 05:23 PM
#54
Maz there is certainly one thing i can advise for all future mods and that is to speak to harvey and take your motor down to him.
If you fancy coming down to kent then come and see me and i will make a weekend of your motor with your help and show you a thing or two about your motor, help and learn.
In the mean time i hope you get this issue sorted mate and things resolved, i believe it is a matter of principle now than just money.
If you fancy coming down to kent then come and see me and i will make a weekend of your motor with your help and show you a thing or two about your motor, help and learn.
In the mean time i hope you get this issue sorted mate and things resolved, i believe it is a matter of principle now than just money.
14 June 2010 | 06:37 PM
#55
Maz there is certainly one thing i can advise for all future mods and that is to speak to harvey and take your motor down to him.
If you fancy coming down to kent then come and see me and i will make a weekend of your motor with your help and show you a thing or two about your motor, help and learn.
In the mean time i hope you get this issue sorted mate and things resolved, i believe it is a matter of principle now than just money.
If you fancy coming down to kent then come and see me and i will make a weekend of your motor with your help and show you a thing or two about your motor, help and learn.
In the mean time i hope you get this issue sorted mate and things resolved, i believe it is a matter of principle now than just money.
thanks baly, i appreciate that !!
i will take you up on that offer and dont mind travelling at all. next for me will be a rebuild and when its due and i will certainly look harvey up and give him a call !! as for the garage, no phone call off them today so i had to call them and was told that the boss phoned up saying he was having the day off !!
so when he phoned up there was no one there at all that could of mentioned my problem ???? that is 7 phone calls now that i have made !!!
14 June 2010 | 08:50 PM
#56
Maz,
While you continue to be all nice to the people you actually speak to on the phone,and the main man keeps avoiding you then you will get no where with this,poor customer service indeed,and im aware of who the company is here,used them myself in the past with no issues so its a suprise,but as things stand they will continue to fob you off until either you take it further,or you get fed up and forget about it.... they have your money now after all.
While you continue to be all nice to the people you actually speak to on the phone,and the main man keeps avoiding you then you will get no where with this,poor customer service indeed,and im aware of who the company is here,used them myself in the past with no issues so its a suprise,but as things stand they will continue to fob you off until either you take it further,or you get fed up and forget about it.... they have your money now after all.
15 June 2010 | 08:53 AM
#57
Hi Maz i think you should take riggas advice on board and also used this place myself that's if were talking about the same place but given his location i think were on the same wave length. Either use some force and get it resolved or forget about it but if it were me in your situation i would wanna get it sorted a.s.a.p
Keep me posted how you get on .
Keep me posted how you get on .
15 June 2010 | 05:26 PM
#58
well well well !! phoned this morning and threatened trading standards and got a call from the boss later on in the day !! i was told that charges were right for the work that was carried out !! there was no answer when i mentioned that i was told by you " £1080 plus v.a.t but i was charged £1251 plus v.a.t" so i was charged over 3 extra hours of labour and was not even told that this would happen !!!
so as it seems to me they got my money but were not bothered about me at all !!! oh well i certainly know where i will not be going for my rebuild !!!
thanks to everyone on here for your help !!
maz xx
so as it seems to me they got my money but were not bothered about me at all !!! oh well i certainly know where i will not be going for my rebuild !!!
thanks to everyone on here for your help !!
maz xx
