They are a specialist!

Banny

 

are they close to me?

 

Im gonna go out on a whim and guess so

 

I would like to know too please

 

pm,d !!!

 

Could you let me know too please buddy.

 

pm,d !!!!

 

Me please

 

you have mail !!!

 

can somebody pm me with the garages name please, thanks.

 

yep also pm me please

 

pm,d

 

Have you had a satisfactory response from the garage yet?

 

no mate, thats no going to happen !! i eventually had the call after 8 days but was just told that "we did a lot of work on your car "no explanation or apoligy as to why i was over charged on the original price without being notified !!!!

 

pm,d

 

pm,d

 

I know that there are always two sides to a story and sometimes three (the customer's, the garage's and the truth). However your account seems concise and unequivocal. In todays economic climate it puzzles me as to how any company can conduct itself in this manner. Customers especially those paying big bucks should be treasured and treated fairly. It's in the garage's interest to give value for money, good service and cultivate a relationship for repeat custom. Hell it's not rocket science is it? Experiences like the one Maz has had will not exactly be a good advertisement for the garage in question. In my opinion any garage that conducts itself in this manner has no right being in business. Overcharging on labour is one thing but to charge a customer for something they suppliedwell that's theft.

 

i did eventually get the 3 port refunded !! thats all though !!!!

 

Can you let me know the name as well please. ta

 

PM,D

 

I have no idea who the company concerned may are it is not my business. However you have not explained clearly what the total bill was after the refund for your three port.
You told us that the job was 13 hours but elsewhere you say
So what was the actual bill?
I thought there might be 11 hours work, you were told 13 hours. OK 2 hous more at £50 per hour and you are talking about £100.
If you are told a job will take 16 hours, for example it is 16 man hours. If the company decides to put two men on the job and it takes 8 hours each that is still 16 hours.
So if you were told the job would be £1080 plus vat and you have been refunded for providing your own three port solenoid valve just what is the difference you are disputing.
Did you insist the work was completed in a day to suit your needs or did you add work that required the workshop to use two men to meet workshop services. We have heard what you have had to say but the information provided is sketchy. As previous posters have said there are often two sides to every situation and whithout crystal clear communication and facts I would not be judgemental until the whole picture was presented.

 

hi harvey, the total bill was £1587.43 minus £117.50 (3 port) !!! i was quoted as you posted £1080 plus v.a.t !! i also emailed the garage in question previously before the work was going to commence "how much will the work come to as i was originally told 1080 plus v.a.t" also saying that " i will be paying cash, can you drop the dreaded v.a.t if i pay cash ? " and to that email i got no responce !! so if extra men were being used then surely i should been consulted before hand being told that the bill would be more !! i was told that the job would take 1 day!!!

it took 8 days of phone calls to finally get reply !!!

i was originally disputing the fact that i was over charged and not consulted about this !!

and also that it has taken 3 days of calls just to get the 3 port refunded
i also have friends in the right places and know of 1 particular occasion i phoned and was told he had the day off when infact i found out that he was in and out all day !!

1 week previous to the work commencing i popped down to the garage to drop my turbo off and asked if they had all the bits they need to fit my sti8 top mount intercooler , i asked " do you need an brackets etc.... ? i was told that they had bits and bob around so no problems !!! well when i went to collect the car i was taken into the workshop and told it did not fit and to get it to fit i would have to chuck loads of money at it !!!


now i am in shock at all of this harvey as i have used them before with no issues.... my bad kuck i suppose !!!


ta maz

 

£1080 plus vat is £1269 you were charged £1587, then refuneded £117 so your actual bill was £1400 if I am correct

that means you were over charged from your qoute by £131 so two man hours

excluding the calls extra can we agree that is the problem that you strted the thread about,

Regarding the day off thing, by the sounds of it the boss had loads on and needed not to be disturbed so got the staff to say he was off, not unheard otto be honest.

As I have said earlier I still would like to hear the garage in question have their say as I have said and Harvey points out this is still ony a one sided argument

 

With respect why are you as a third party offering an explanation as to why the 'boss' lied about being absent?

Also going back to first post my understanding is not only was the OP overcharged (and also charged for his own product), but charged double the labour rate because of an extra man on the job! Something everyone including other garage owners find incredulous.

 

Stevie : I think, if I have the maths right, the overcharge, if £1080 plus vat was quoted and a net £1469.93 was paid is £200.93.
Maz : If you phoned up and offered to pay cash and expected the VAT to be avoided it may well be that the company took offence
If a job is quoted at 13 hours then that is 13 hours of work ie. 6.5 hours each for 2 men.
Like the rest of us because we have not been told, I don't know the detail and although I have read the thread carefully but this is the first I know about brackets not fitting, being required, previously offered to supply or something.

If I am overcharged £200 for something I want to know why and I want to know before I pay. At that point, because you have not paid you will have the full attention of the company concerned regardless of who they may be. It is also important to consider whether you were given an estimate or a quotation. A quotation is fixed and an estimate is just that. If I say I will fit an uppipe and change a set of headers for £75 that is what I do. If the burning gear has to come out or a broken stud has to be replaced I take the rough with the smooth. If the job turns out to be totally different because it is not as described then the customer is advised and the work completed expediently but if the job was not as described and it took longer then it is fair to expect the customer to stand the difference.

 

not to get caught in a bum fight here mate but I was simply trying to offer the OP a possible genuine reason why the boss may not of taken his call
on the day in question, as i have done that in the past althogh I have called them back the following day.

Your next point regarding being charged for for the part he supplied he has had that money returned so that's been dealt with. All I am trying to say like i have all the way through is we have Bly heard one side f the story and I think a few people are doing what normaly happens on here and hang the garage with out hearing what they have to say. Then or if the garage come forward and explain most post that follow are of people singing praises of the garage even some who have been guilty of slating the garage earlier.

I don't agree with the lack of response to the emails and phone calls, as for the money on labour charges I don't think it's fair that we judge the company on one persons side of the story, no offence at all meant to the OP but how do we not know he did not ask for more work to be done after the estimate or quite was given, or if he needed it all to be completed by 5:30 that day, there are some ifs or buts that without the garage in question give thier side of the stroy.

I am not looking a bum fight with anyone and I mean no offense to the OP, I am sorry that he has been having the trouble he has.

 

hi harvey, the brackets mentioned was another example of jobs from the garage i was told would be done but did not happen !!! being told that they had all the bits to fit the intercooler yet then being told it would not fit unless i wanted to chuck loads of money at it !!!


regarding the email i sent you would have thought he would have still replied as i was also after a confirmed price in writing but i did not get a reply at all !!!

 

hi steve , a week before the work commenced no plans of parts to be fitted was ever changed in fact i even phoned them up a week in advance to see if they needed the car in earlier as i was worried cause was having bob rawle remap in swindon the following morning and did not want to cancel that !! i was told that 1 day was enough !!

 

Sorry you have a bad experience Maz. I am sure you have learned a lesson albeit expensive. Good luck.

 

The amount actually overcharged is just getting muddled now - it looks like it works out to £131 as Steve says.
Very different from the original claim of being charged 16 hours instead of 8 hours as quoted.
OP - if you want advice then tell us the quoted price for labour and the actual labour price on the bill.
Any other cost seems to be the cost of parts supplied and the overcharge for solenoid.