jaytc2003

iTrader: (1)

no thats where your wrong, if you get more new business you are getting more customer satisfaction (based on cheaper quotes=more take ups = better satisfaction), the people quoting, only need to quote, they dont need to get involved with claims etc as thats what the claim department is for.

Look at it another way, old scoobs are very cheap now and affordable for young people who like them due to their history etc. There is a lot of business to be had there.
Once I have my insurance sorted I dont need to speak or hear from my insurance co until renewal time (unless I need to make a claim, however I imagine thats only relevent to a small %).

I agree with you on this, its all about the balance. Neither type of customer should be prioritised over the other. I dont agree with the new customer bonuses, if they can offer them to one type why not to the other. Thats why I changed companies this year from A Plan, they sent a renewal that had gone up (no claim made), so I rang a diff company. After speaking with this other company they get you the best deal that they can, and said that your existing company should do the same (I imagine if I tried with A Plan they could have got it down but why give them the chance if they didnt offer me that initially)

Personally I think it would be a good idea for Gary to show this thread to the bosses just to show what potential customers are saying, no need for market research its all in this thread. Its not a dig at Gary thread as he is superb at what he does (based on previous experience when I had a quote from him), and I agree that he should set up on his own as he knows his stuff and would make a killing for scoobs

wrxsti280

iTrader: (6)

would just like to update with my experiences today, i have had nothing but hassle getting hold of gary moulson, and after several attempts still no luck, however, decided to give it one more go and pm'd him last night on here, he rang me today and has sorted me out with a very good quote, was a very nice guy to talk to, knowledgable etc etc, needless to say, following my initial bad thoughts of the company based on the plonker that answered the phone the last time, not gary, i would like to add im very happy with the service i received today from gary.

all i will say, is keep trying to contact him, you wont be disappointed!!!

thanks again gary!!!

evorach

iTrader: (6)

That's a bit rude. You should report him to the manager. I doubt they'd be impressed that their employees were putting customers off.

aXeL

I do love reading a good flamewar ...although this is more of a flamepillowfight. I was going to the cinema but this is far more entertaining. "Bitchin like Bitches" - Keep it coming

Moley

iTrader: (9)

No probs, good taking to you (eventually )

Xx-IAN-xX

I rang them last month and they couldn't get no where near A plans quote, in fact because I wanted to put the missus on the insurance who as only been driving 1 year they didn't want to know. So took up A plans offer of £460 for my 05 plate wrx. This had gone up £40 on last years quote.

.
PS

I also put the missus on last years insurance through A plan at no extra cost 2 hours after she passed her driving test

belliott69

iTrader: (3)

fecking hell your trusting not only with your car but her life as well, it took me 5 years to drive a scoob and it scared me ****less at first but i also had real world driving so knew what to do, can't blame km there really.

chocolate_o_brian

iTrader: (22)

Yes, I am over educated

Moley

iTrader: (9)

To be honest i know exactly who people have been talking to when they ring, and are saying he is rude.

He's not a rude person, but can come accross as a bit abrupt and to the point.
However, he's been like it for the last 10 years, so isn't going to change.

He's actually a really nice bloke, and a bloody good broker.

Just because he can be abrupt it doesn't make us a bad company though.

Terminator X

iTrader: (7)

A lot of companies go wrong there though ... costs 10x more to get a new customer than retain an existing one hence you should look after them in case they go elsewhere. Look at the mobile phone companies FFS ... treat new customers like kings & **** on their existing ones hence no loyalty at all.

TX.

wrighty338

iTrader: (33)

Gary makes insurance a doddle..

Moley

iTrader: (9)

Exactly

And RLE - that's right.... i won't be good in marketing..... that's why i work in insurance, and why all my qualifications are in the field of aviation rather than marketing

phil739

iTrader: (30)

i tried for 3 years leaving messages but never got a reply , gave up in the end

sorry mate but looking after new customers is just as important as the old ones

Xx-IAN-xX

.
.
A cars a car at the end of the day, one foot controls the accelerator one foot controls the brakes. She has a sensible head on her and sticks to the speed limits.

Moley

iTrader: (9)

I fully appreciate that

Maybe i worded it badly.
I was trying to make the point that if during busy times (ie Mondays and Fridays) i can only get back to 'x' amount of people, i'll always prioritise the existing customers.

Hope that clears up what i ment

jonny_693

iTrader: (5)

+1, top bloke

p1doc

had my scooby renewal yesterday dealt with gary-spot on as ever,trainee had left message for him to contact but being monday he had been too busy to check messages -i know the feeling lol-as with any company there are always going to be different people doing the same job differently with gary obviously being the best!
martin

scoobiewrx555

I think the moaners are missing a couple of very important points here. Gary is just one man and can only do so much in the hours he has. Equally he has a life outside of 'Insurance' and probably loves nothing better than to call it a day at the end of his shift, and then go home and chill just like the rest of us. Why are some posters berrating him for that??

If Gary doesn't get back to you then rather than whinge and moan about it or bombard him with PM's and posts on SN, get off your **** and phone else where. I stopped emailing and leaving messages for Gary because i know it's unlikely he'll return them therefore i keep trying him on the phone till i get to speak with him, and eventually i get through. The mere fact that his voicemail is almost constantly on should tell you something!!

If there are individuals in Gary's office that perhaps don't demonstrate the kind of people skills that you get from Gary, and rightly expect as a customer, that's not Gary's fault. Go and complain to the manager as has been said. I think with the amount of scooby related business KM do it may be prudent for them to get another scooby specialist in or alternatively clone Gary!! In fact an office full of Garys might not be a bad idea althought the rest of the world might not think so No doubt the business Gary doesn't quote on could add up to a significant amount of extra revenue and makes sense to get another specialist bod.

My scoob and Jag are insured at KM through Gary. Suffice to say his service is top draw!!

Moaners......Get a life and leave the poor sod alone!!

Mobius 1

+1 on that

I phoned Gary the other day and got straight through. Got a quote off him and then went about trying find anything better. I thought I'd phone him first as I didn't expect to get through so quickly
The best I could get was £100 more than Gary and my renewal from the current insurer was £290 more
Couldn't get hold of him yesterday after many calls but today I left messages and sent a PM and he phoned me back this afternoon.

So yes it can be hard to get hold of him and it probably shouldn't be that way, but its not his fault, he clearly does everything he can. So I would say that the potential savings are well worth a little effort to get in touch with him.

I'm all sorted and very happy to have a good policy, mod friendly with a reasonable price. Gary has always been very helpful and polite and I cant recommend him enough.

Cheers Gary

Ben

scooby2.5maz

iTrader: (16)

i tried on friday morning 3 times and left messages and my number no call back !!! i have rang this morning at 9.30 and left a message and my number again !!! in total i rang 8 times today !!! now its 5.45pm and i did not get a call back all day !!!

at one point you answered and told me you where on the other line and to ring you back in 30 minutes and you should be free, so i did and left you another message again !! no joy !!

now i read some good stuff on here about you but i have agreed to " A plans" quote this year so i suppose i will try you again next year !!

ta maz

Moley

iTrader: (9)

Apologies - but today has been the day from hell!!!

If anyone wants my job they are more than welcome to it today, i'll even train you up!!!

The Rig

iTrader: (13)

Fair play, 3 minutes to reply to the last post,if only your phone calls were replied to as quick


(you did walk into that )

tomdscooby

we're lucky to have one person who we can call up and who knows subarus inside and out. before i got my first scoob and was recomended to try keith michaels and speak to only Gary,i had nothing but grief with every phone call to insurance companies, all foreigners who hadnt got a clue about anything.

we forget that having a named contact we can always ask to speak to who knows his stuff is a GODSEND!


ive had bad experiences too at times ringing up, nothing major, and definitely not enough to put me off and been with them 4 years now.

keep trying is all i can say, and be grateful he is an enthusiast and comes on here and in defending himself he probably only makes the situation worse as noone comes on and moans specifically about Pascal or Ahmed or whoever else they get at a foreign call centre who hasnt got a clue, BECAUSE THEY DONT COME ON THIS FORUM!

so leave the poor guy alone. he is one person who we all expect to ring and ask for, and he can only do so much!


no offence to anyone called Pascal or Ahmed intended lol

scooby2.5maz

iTrader: (16)

lol !! no thanks to your job gary !!! no worries mate !! will try you next year no probs !! i have previously been with you guys and very good price might i say !!!

fmp

iTrader: (7)

will add my 2 pence's worth!

A few years back i had a 03 Spec C, Gary out quoted A-Plan, so went with KM. I didnt own the car long due to personal reasons, so had a refund for the remaining 10months cover. Getting this was like extracting blood from a stone! Nothing to do with Gary i might add, just KM at the time, with my case.

Finally did get a refund tho, so all good.

Then about a year ago i picked up a 01 STI JDM, so A-Plan and KM were called, tho this time round A-Plan out quoted, so currently with them, and renewed with them a few weeks back.

But thats not to say i wouldnt get a quote from KM in the future, but as has been mentioned, the key to a good quote...... Gary!!!

bioforger

iTrader: (1)

That's a good point wtf are we going to do if you decide to move on to another job? Move? etc etc, serious question as when I've spoken to some of your colleagues they don't seem to be interested in the subaru business (in my opinion) and immediately pass it over to you or ask me to call you back.

Moley

iTrader: (9)

My clock said it was 6 o'clock, so i was done for the day

StanS

iTrader: (3)

So if I've got this right, Gary is trying to do 150% worth of work at work and occasionally not getting back to people. So he comes home and now has to spend evenings catching up on this thread !
Let the guy have some R&R at home - he then has a better chance of doing the job next day !!!!

KickboxingCrazy

iTrader: (15)

Garys a TOP MAN. he sorted me out on my insurance