Opinions on this customer service response (ODEON)
21 October 2010, 02:49 PM
#31
correcting grammer . It's you're
21 October 2010, 02:51 PM
#32
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Exactly,
Even if it didnt really happen and you made it all up, your the customer, you should be kept happy, therefore you are right !
TBH I would be more annoyed about the reply rather than any complaint made in the first place
I think the Odeon should look into template responses if that the level of grammer they expect from a customer service employee
Even if it didnt really happen and you made it all up, your the customer, you should be kept happy, therefore you are right !
TBH I would be more annoyed about the reply rather than any complaint made in the first place
I think the Odeon should look into template responses if that the level of grammer they expect from a customer service employee
Like you say, even if it were complete BS, there is still a right and wrong way to approach matters, especially on a corporate level.
Despicable Me was a fansastic film gets the
from me 
(but then I am a miserable c**t anyway, so probably a poor judge)100% intentional im sure
didn't know that. It was clearly lost on you 
21 October 2010, 02:55 PM
#34
from Wiki
Write your as the possessive form of you, referring to something that a person has, something that belongs to the person in question or, the person you are talking to.
* "Is your stomach growling?"
* "Your book is on the table."
Or YOUR the customer
Thankyou and goodnight
Write your as the possessive form of you, referring to something that a person has, something that belongs to the person in question or, the person you are talking to.
* "Is your stomach growling?"
* "Your book is on the table."
Or YOUR the customer
Thankyou and goodnight
21 October 2010, 02:58 PM
#36
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21 October 2010, 03:00 PM
#38
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lol that was one of the few moments of genuine "free time" I have had for ages Thats what makes it so irritating.
But you are right, next time I will use my time for the greater good, and not waste time and money on films
Thats what makes it so irritating.But you are right, next time I will use my time for the greater good, and not waste time and money on films
21 October 2010, 03:05 PM
#42
21 October 2010, 03:09 PM
#43
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End of the day he didn't get free tickets that's why he isn't happy :P
Badly written or not his reply had a spelling mistake in so that makes him just as retarded
21 October 2010, 03:10 PM
#44
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Clearly I'm not going to comment on what might, or might not have happened on Saturday night.
But if any of my team had responded to a complainant with that drivel, they'd be out of the door. I very much doubt that English is the first language of whoever wrote that. And if it is, they should be selling popcorn in the cinema, not running it!
But if any of my team had responded to a complainant with that drivel, they'd be out of the door. I very much doubt that English is the first language of whoever wrote that. And if it is, they should be selling popcorn in the cinema, not running it!
21 October 2010, 03:14 PM
#46
Last edited by stef_2010; 21 October 2010 at 03:26 PM.
21 October 2010, 03:17 PM
#47
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Aaah the joys of mobile email devices, got a few seconds free, write a snotty email, its just my thing. After all, I am old and smell of **** nowdays.
lol I gathered that much. Much the same as me when I wrote the complaint email, had a few spare minutes. So we have something in common, when bored we talk crap
As for Domino's, hell no. What happened there was insane to say the least, and i was grateful to them for the overkill of customer services.
Some one grasps the point lol.
Thats my point, right or wrong on my behalf, that email is a poor representation of the company.
That is after all why I titled the thread the way I did, focusing on the nature and content of the response, not if I was in the right or wrong (not avoiding it, but thats not my gripe here )
As for Domino's, hell no. What happened there was insane to say the least, and i was grateful to them for the overkill of customer services.
Clearly I'm not going to comment on what might, or might not have happened on Saturday night.
But if any of my team had responded to a complainant with that drivel, they'd be out of the door. I very much doubt that English is the first language of whoever wrote that. And if it is, they should be selling popcorn in the cinema, not running it!
But if any of my team had responded to a complainant with that drivel, they'd be out of the door. I very much doubt that English is the first language of whoever wrote that. And if it is, they should be selling popcorn in the cinema, not running it!
Some one grasps the point lol.
Thats my point, right or wrong on my behalf, that email is a poor representation of the company.
That is after all why I titled the thread the way I did, focusing on the nature and content of the response, not if I was in the right or wrong (not avoiding it, but thats not my gripe here )
21 October 2010, 03:58 PM
#49
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so you queue jumped, got caught, was spoken to like a naughty child (whilst acting like one), then you took the time, whilst out with the misus (i presume) to ******* email a complaintover during the adverts?
Your a barrel of laughs arent you?
Jesus i bet your girly was having loads of fun listening to you bitch over sweet **** all
Why cant people accept that in this day and age people like the email recipient in question are working 12 hour shifts for peanuts and dont reallt give a flying **** about the customers, she had probably already had a number of d1ckheads mythering her that evening and i sympathise with her when i say this had all come from **** all, just like ps lewis i think you should enjoy life alot more instead of worrying about sh1tty little things like this!
Your a barrel of laughs arent you?
Jesus i bet your girly was having loads of fun listening to you bitch over sweet **** all
Why cant people accept that in this day and age people like the email recipient in question are working 12 hour shifts for peanuts and dont reallt give a flying **** about the customers, she had probably already had a number of d1ckheads mythering her that evening and i sympathise with her when i say this had all come from **** all, just like ps lewis i think you should enjoy life alot more instead of worrying about sh1tty little things like this!
21 October 2010, 04:07 PM
#50
Why cant people accept that in this day and age people like the email recipient in question are working 12 hour shifts for peanuts and dont reallt give a flying **** about the customers, she had probably already had a number of d1ckheads mythering her that evening and i sympathise with her when i say this had all come from **** all, just like ps lewis i think you should enjoy life alot more instead of worrying about sh1tty little things like this!
I used to work 12 hour shifts in a call centre doing the exact same job, for peanuts and dealing with alot more worse/pathetic complaints, I didn't care either but that doesn't give her the right to reply in such a manner.
Obviously people that have never worked in a customer service environment don't see much wrong but I would have been promptly removed from my duties and made to answer phones if I tried to fob that one off
21 October 2010, 04:10 PM
#52
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The reply was way too long and wordy, just a simple apology would have been enough, and it definitely does not read as if English is their first language.
Hope they didn't gob in your popcorn
21 October 2010, 04:36 PM
#53
when letters went wrong at my previous job (I'll admit the complaints were slightly worse and customer service was probably a bigger concern than it is to Odeon) it went straight to the CEO
maybe the OP should email a copy to the CEO and ask if he cares ?
21 October 2010, 04:45 PM
#54
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so you queue jumped, got caught, was spoken to like a naughty child (whilst acting like one), then you took the time, whilst out with the misus (i presume) to ******* email a complaintover during the adverts?
Your a barrel of laughs arent you?
Jesus i bet your girly was having loads of fun listening to you bitch over sweet **** all
Why cant people accept that in this day and age people like the email recipient in question are working 12 hour shifts for peanuts and dont reallt give a flying **** about the customers, she had probably already had a number of d1ckheads mythering her that evening and i sympathise with her when i say this had all come from **** all, just like ps lewis i think you should enjoy life alot more instead of worrying about sh1tty little things like this!
Your a barrel of laughs arent you?
Jesus i bet your girly was having loads of fun listening to you bitch over sweet **** all
Why cant people accept that in this day and age people like the email recipient in question are working 12 hour shifts for peanuts and dont reallt give a flying **** about the customers, she had probably already had a number of d1ckheads mythering her that evening and i sympathise with her when i say this had all come from **** all, just like ps lewis i think you should enjoy life alot more instead of worrying about sh1tty little things like this!
Well done you.For the record, my missus was fuming about it.
As for the queue jumping comment, again you appear to have skimmed over the facts for your own gain.
From my perspective its people like you that apparently are happy to accept poor customer service that is the sucker. I pay for something, I want what I pay for, not to be talked to like crap.
As for the email, yes I am annoyed about it, and like anything else that pisses me off, I will complain about it. If you are happy to settle for 2nd best, more fool you.
Working in customer services, its her job to care, if she doesnt, find another job
ll nope thankfully my popcorn was selected myself, and from another area of the building, phew!
And yes, spot on, a simple, even hollow apology would have done the job.
21 October 2010, 04:50 PM
#55
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I highly doubt that,
when letters went wrong at my previous job (I'll admit the complaints were slightly worse and customer service was probably a bigger concern than it is to Odeon) it went straight to the CEO
maybe the OP should email a copy to the CEO and ask if he cares ?
when letters went wrong at my previous job (I'll admit the complaints were slightly worse and customer service was probably a bigger concern than it is to Odeon) it went straight to the CEO
maybe the OP should email a copy to the CEO and ask if he cares ?
You are right, I would sincerely hope that the higher people in the company would care too, blimey someone is feeling negative today lol.
Having escalated complaints in the past, and having worked in a company where complaints escalate to the top, I can say first hand, a lot of people at the top DO indeed care.
Shame really, that all this could have been avoided by sending the right kind of email, in the right tone from the start.
Amazing how emotional some people are about this, emotional about me apparently being over emotional about it
Go figure.
21 October 2010, 05:12 PM
#57
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lol from this experience I am scarred for life, I will never go out again. Not out-out anyway
I do go out whenever I can, and am pleased to say 95% of the time I am pleased by the service I pay for an receive, although that sounds a little seedy now doesnt it lol
21 October 2010, 05:17 PM
#59
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21 October 2010, 05:24 PM
#60
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they are working whilst you are out (trying) to have a good time
the reason why they have to work whilst other peole are enjoying themselves is demonstrated by the stroppy attitude show above
now get to the back of the queue you muppet