muzzler

The Rig

iTrader: (13)

i found the vortex backbox was poorly made for near £300 sheets and the fit wasnt great,the top part of the exit piece rested on the bumper

53

iTrader: (41)

To be fair the positioning of the BB is somewhat determined by the alignment of the rest of the system . There was also some question whether H&S actually made all of the 'Vortexs' sold by ScoobyWorld

ghg

they should go from the photos and the fact its been sent back. id not buy from H and S on the back of that.

m@t STImulation

iTrader: (3)

the pictures are shocking, its well out. was it a 1 off or off the shelf??

pictures are proof enough?
seems like its a bit of scrap if it do not fit?

maybe they could of altered it (you cant be 100% all the time)

just saying what i can see from the pictures

Op you should of posted that pic 1st as i think it would have swung this in your favour

but they have no proof so think you wont see a penny!

Steve_PPP

iTrader: (3)

Just read the whole thread on imprezasport.net, interesting read.

You can bet your backside that H&S knew you were accepting responsibility by offering to ship it yourself. Differences in UK and European laws makes this situation even more tricky.

From the photos, the product wasn't right. Seems pretty simple to me. Poor show, Hayward & Scott......I hope they notice this thread and that you haven't given up on this - and offer to resolve it as a goodwill gesture, so you can at least let us all know they sorted it in the end!

alcazar

iTrader: (2)

The lack of insurance is the stumbling block for me. I have sent stuff FROM the UK and TO the UK. In both instances I was asked how much it was worth and what level of insurance I wanted.

If H&S offered to refund postage, why didn't the op take them up on it and get FULL insurance?

53

iTrader: (41)

Indeed, duty of care + resented skin flintedess = fcuked if it goes missing. Naive or stupid the result is the same, no point crying over spilt milk. You can't cut corners covering your ****, especially across postal borders.

The manifold does look crap from the photos but the point is rightly or wrongly and regardless of the fact that the manifold was wrong, you cocked up the transaction ending well.

TonyBurns

iTrader: (3)

So Hayward and Scott have not received their exhaust system back and they should give a new one for nothing? sorry your living on a different planet, if you sold a 1000 quid item on ebay and it wasnt correct and the person who bought it from you sent it back but it didnt turn up, would you send them another one free? I really bet you wouldnt!

Tony

ghg

were not talking about a bloke on ebay here were talking about a firm that sells hundreds of these systems to people, they know he returned it and can clearly see from the pics its not fit for purpose.

53

iTrader: (41)

Without incident

I think you might be over estimating the turnover somewhat. £1000 retail is a big hit for a small business to take on the chin, especially as they are quite within their rights to await the return of said goods. It's not an uncommon mistake people make returning goods, scrimp at your own risk.

I really don't see the point of this thread other than for whatever reason you got a 'friday' manifold, and you cocked up sending it back ?

As a contribution to scoobynet it's up there with the best

d4n-b

iTrader: (8)

i just fitted a 2 piece h & s decat pipe, the join was not great even with a new gasket it was blowing, ended up using firegum as i had a remap booked for next day.

ghg

im not sure Ian Reeve would agree with you on that, however well meant it was.

in his own words he has been selling bespoke exhausts for 20 years and has sold plenty of exhausts. just a basic search on here shows over 100 threads with an H&S title.

imprezajon

iTrader: (2)

100 % feel for you regards to the bad fit and bad service, and the package being "stolen" but if i paid £1000 for something that i had to send back, i would certainly make sure it was insured for the same amount and would have claimed the shipping back from H&S due to faulty goods. i had looked at getting one of these for my sport but i thought of so many other things to spend the money on.

TonyBurns

iTrader: (3)

There is no mention of faulty goods, just an incorrect sized item, as far as the shipping goes, H&S have not received the goods for an exchange item, if you read what has been put by me before you would understand, no item, no exchange, unless you would like to give freebee's away???? and I really doubt you would.

Tony

TonyBurns

iTrader: (3)

Its already been said (by me and others), you dont get anything for nothing, its an exchange, I shall spell it out as you dont seem to understand, it means one item is returned and a replacement is sent out, now if the first item is not returned then no replacement is sent out, clear enough?

Tony

The Rig

iTrader: (13)

Now that is a funny line

i bought a sized 10mm spanner, it says 10mm on it yet it only fits 12mm bolts

so,its not a faulty item, just an incorrect sized item LOL

o.k then

Jamo

iTrader: (23)

the buyer should have done more to send it completely covered for his own safety, but at the same time I think a company with H&S's good reputation should bite the bullet and offer a replacement simply based on the photographs to save face and buy back some of their reputation.

TonyBurns

iTrader: (3)

Faulty means its broken, this wasnt broken, just not the correct size, so you return it for a replacement.
This will go for any company, not just H&S or anyone doing ebay or the likes, if you dont get the item back, you dont replace it, simple.
H&S are no way responsible for what happens in shipping, that was covered by the OP who sent the item back but with the incorrect insurance coverage, if he would have sent it back with the full insurance then he would be ok now and probably have a perfect fitting system, he however did not and now is out of pocket,.
Its like insuring your car for 1000 quid when its worth 10k and expecting to get 10k back, doesnt work that way.

H&S are no way inclined to send out another system, just sit back and have a think about it, they dont know the OP, most of us dont know the OP, the OP could be a very nice person but hey, thats just a guess, or (not having a go at Setright) said package could be on ebay, you never know.
So no responsibility for H&S to cover said exhaust system unless its been returned (again I have to spell it out ) and no, if it happened to me I would be miffed (and kicking myself) but it would be my fault for not covering said part correctly.

Pictures say nothing if the item is not with the manufacturer.

Tony

TonyBurns

iTrader: (3)

What have they done to lose reputation? Mistakes are made and this looks like one, an incorrect item was sent out, so you send it back, item not returned due to loss via courier, who's fault is that? well couriers fault, item only covered for 90 quid, who's fault is that? Senders.

H&S said they would cover the cost of the postage, well no package, no postage.

Tony

The Rig

iTrader: (13)

id say selling a £1k part thats inferior/doesnt line up is pretty bad,you get what you pay for, well, a£1k gets you ALOT of manifold,not in this case tho

alcazar

iTrader: (2)

Errrrrrrrrrr, yes. Where's the problem?

An article of clothing that doesn't fit isn't faulty, it's wrongly sized.

Same with car parts.

Jamo

iTrader: (23)

Tony have you some relation to H&S?

(not an accusation just a question)

James
,

alcazar

iTrader: (2)

No. It DID get him a lot of manifold, just an incorrectly sized one.

He cocked up on returning it, first by accepting responsibility, then by trying to skimp on postage/insurance.

The Rig

iTrader: (13)

suppose you,me and tony have a different view on faulty.

if its labelled as blue and is white, its faulty,simple.to me anyway

this manifold was intended for a n/a impreza, it didnt fit,faulty

The Rig

iTrader: (13)

im not quibbling the postage situation,which seems to be where this is going.

im quibbling the product

TonyBurns

iTrader: (3)

No, no association, what im trying to point out is that wrong parts can be sent, trouble is that they have to be returned and H&S said they would pay for this, but its not their fault (ok the original issue is but they will exchange as will any company), the OP is going on that he is out of pocket but he skimped on the insurance that H&S would have paid for, so rather than dragging a good company down through the mud for something they are not at fault for (except sending the incorrect part to start with, and it happens), they would swap said part for the correct one.

People are saying they should send a free system out for something the OP has done incorrectly, thats the point im trying to point out here, H&S are not responsible so you cannot get anything "free", it would go with any other company, not just H&S.

Tony

TonyBurns

iTrader: (3)

The manifold is not faulty, its just an incorrect part, it may have been for an earlier car or a later one, these things happen, faulty means its broken, this part wasnt broken, just not the right part, so it can be sent back and exchanged (as a faulty unit would be covered by H&S's warranty), but they would still require the part back, and with that the cost of the package (which would be on the parcel).

Basically the OP is bitching because he is out of pocket and annoyed that the part was wrong, that can be swapped, the issue is the courier who lost the package and the insurance cover which wasnt enough to cover the cost of the item sent back.

H&S's issue here is incorrect part, thats all, the OP covers the rest, H&S would have no doubt covered the cost of the postage but as the package didnt turn up, they dont know what the cost is and cannot check/send out a new (correct sized) part.

Tony

imprezajon

iTrader: (2)

the question i would ask is why has the purchaser had to pay to return the goods himself. H&S had a duty as the seller to pay for the return under the sale of goods act.

http://whatconsumer.co.uk/delivery-a...tion-of-goods/

if the item is not fit for purpose the it should be returned to the seller at no extra cost to the purchaser for an agreed repair or replacement. the item may not be classed as faulty but it is not fit for purpose.

Jamo

iTrader: (23)

I know what you are saying tony, and I agree. but