Hayward&Scott SERIOUS fitment problems
#91
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53 WRX, you utter fool - If H&S thought this guy was in the wrong why did they offer him £500 to settle the matter? I would have taken them to court too! They didn't play by the rules, and the OP is out of pocket by a grand due to a very poor item! H&S should offer him the full refund, not the £500 they originally offered!
#94
Hi all
Just relaying our side ...............
We sent manifold out all in good faith as you do, having made the manifold in the same jig that we have made the other ones that have fitted. As you all know it turned out it didn't fit so there is no point in sending another one out as it would have been the same until we have received the first one back checked the jigs to see where the problems are as Mr Heise was going to mark them and along with the pictures we was going to sort it out.
Just relaying our side ...............
We sent manifold out all in good faith as you do, having made the manifold in the same jig that we have made the other ones that have fitted. As you all know it turned out it didn't fit so there is no point in sending another one out as it would have been the same until we have received the first one back checked the jigs to see where the problems are as Mr Heise was going to mark them and along with the pictures we was going to sort it out.
OP this was your chance to decline, why did you not?
As you all know the parcel went missing . After a few e mails back and forth with Mr Heise Mr Scott agreed to pay him back 50% ( £500 ) which Mr Heise declined , this was offered in good faith although it wasn't our fault the parcel went missing and not insured correctly.
It then went quite for approx 8 months while we now know he was seeking legal advice which has turned out to not be in his favour. We then get a e mail out of the blue saying he will take us up on the offer of 50% refund which Mr Scott declined as at the initial offer it was totally rejected.
OP, you still want to avoid the issue of sending the item without insurance. Regardless of who or what was at fault you shot yourself in the foot by agreeing to send the item back, and not ensuring this was done properly. What don't you understand about that?
#95
53 WRX, you utter fool - If H&S thought this guy was in the wrong why did they offer him £500 to settle the matter? I would have taken them to court too! They didn't play by the rules, and the OP is out of pocket by a grand due to a very poor item! H&S should offer him the full refund, not the £500 they originally offered!
The vendor could then ask me to return which might be 'wrong' to the letter of the distance selling regs, but if I accept then the task falls to me. If I then fail to pack it properly, insure it etc and it gets damaged or goes missing how can you blame the vendor?
The bottom line is whilst H&S were responsible to collect, the OP agreed to send and then made a mess of it. How can H&S be responsible for that?
#97
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If the item wasn't a Friday job he wouldn't have had to send it back in the first place though would he! He's got picture proof that it was wrong, and they offerd him only half, why?? surly if they are willing to accept blame then why not just give him all his money back?
#98
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Why? The item might have been of the wrong spec etc but all the rules and regs and law is based on the item getting back to the vendor. This never did. I could easily order a new TV and when it arrives state that they have sent the wrong size.
The vendor could then ask me to return which might be 'wrong' to the letter of the distance selling regs, but if I accept then the task falls to me. If I then fail to pack it properly, insure it etc and it gets damaged or goes missing how can you blame the vendor?
The bottom line is whilst H&S were responsible to collect, the OP agreed to send and then made a mess of it. How can H&S be responsible for that?
The vendor could then ask me to return which might be 'wrong' to the letter of the distance selling regs, but if I accept then the task falls to me. If I then fail to pack it properly, insure it etc and it gets damaged or goes missing how can you blame the vendor?
The bottom line is whilst H&S were responsible to collect, the OP agreed to send and then made a mess of it. How can H&S be responsible for that?
#99
If the item wasn't a Friday job he wouldn't have had to send it back in the first place though would he! He's got picture proof that it was wrong, and they offerd him only half, why?? surly if they are willing to accept blame then why not just give him all his money back?
That aside, you are correct he would not have had to send it back had it been correct. However under the regulations a refund is only granted based on the assumption the vendor will get the item back.
Perhaps that's why they only offered half. I'd suggest to all those who think the OP is entitled to a full refund to ask yourselves this;
If you were a business owner and a customer contacted you with a complaint and they requested a refund but you never received the item, would you refund?
#100
He had the option to refuse and then he would have been covered by distance regs, however HE chose to send it, HE chose not to insure it. Why is this a difficult concept to grasp?
The bottom line is whilst I feel sorry for the OP, he should not have done anything that deprived him of his statutory rights as per distance regs.
Last edited by Pink_Floyd; 17 December 2010 at 02:23 PM.
#101
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Do you work at H&S or something? If the customer sent me photo evidence that the product was cr@p, then he would get a refund, weather it turned up or not - its clear from the pics that it is totally wrong, he even had a main dealer fitting it. Are you telling me they offered him £500 just because he caught them on a good day? No, they are guilty of supplying him with tosh, and thought they could get away with half the costs - out of order, and they should just pay the guy in full!
#102
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So if H&S had arranged the collection and the item still never turned up back at their works would they still be offering him 50%?????
Unfortunately the underline problem is the item has been lost and under-insured. Had that been correctly sent this may no longer be an issue. Is very harsh for the buyer.
Great fun to read this as the discussions go on through the day though!!! Haha.
Unfortunately the underline problem is the item has been lost and under-insured. Had that been correctly sent this may no longer be an issue. Is very harsh for the buyer.
Great fun to read this as the discussions go on through the day though!!! Haha.
#104
goods were not fit for purpose and he should get a full refund.
the company should of had the decency to of arranged to have the item collected.
it hardly matters if they didnt get the manifold back because it is worthless scrap anyway that wouldnt fit any car !
bend over backwards ! sound to me like you are trying to bend someone over forwards.
the company should of had the decency to of arranged to have the item collected.
it hardly matters if they didnt get the manifold back because it is worthless scrap anyway that wouldnt fit any car !
bend over backwards ! sound to me like you are trying to bend someone over forwards.
#105
this is getting boring now....if he is that upset and feels diddled then go through the legal route.....nuff said. All this is doing is getting peole who share a joint love of Scoobies would up!!
Last edited by muzzler; 17 December 2010 at 02:33 PM.
#106
Do you work at H&S or something? If the customer sent me photo evidence that the product was cr@p, then he would get a refund, weather it turned up or not - its clear from the pics that it is totally wrong, he even had a main dealer fitting it. Are you telling me they offered him £500 just because he caught them on a good day? No, they are guilty of supplying him with tosh, and thought they could get away with half the costs - out of order, and they should just pay the guy in full!
The only person who can say whether the £500 goodwill gesture was an admission of guilt is the owner of H&S.
Distance selling regs are there to protect everyone and in this case neither party followed them, perhapy splitting the costs would be fair? The thing is, who is to say the OP ever sent the item back, playing devils advocate. I can easily pack a box and have it collected, nothing to prove what's in it. I'm sure that's not the case but that's why the vendor has a right to receive the goods back. You can't just reject things and then expect the vendor not to see the goods again.
It just irritates me that through all this the vendor is seen as the bad guy, yet the OP agrees to send the item back and makes a hash of it, yet nobody seems bothered about that, no instead let us all sharpen our pitchforks.
#108
So if H&S had arranged the collection and the item still never turned up back at their works would they still be offering him 50%?????
Unfortunately the underline problem is the item has been lost and under-insured. Had that been correctly sent this may no longer be an issue. Is very harsh for the buyer.
Great fun to read this as the discussions go on through the day though!!! Haha.
Unfortunately the underline problem is the item has been lost and under-insured. Had that been correctly sent this may no longer be an issue. Is very harsh for the buyer.
Great fun to read this as the discussions go on through the day though!!! Haha.
#109
I'm saying no more
#110
so the guy gave them £1000 for an item that proved to be not as advertised, H&S asked for proof it was incorrect, he supplied the proof, THEY asked for the item back before they would issue a refund, he did just that but it was stolen, the OP has proof it was returned, H&S offer £500 as a goodwill gesture (which actually means liability is not admitted btw), this is rejected as the OP wants a replacement or his money back..........H&S have withdrawn their offer of £500 (for what reason? punishment?) anyways, reputations are damaged or repaired with equal ease.
#111
#113
so the guy gave them £1000 for an item that proved to be not as advertised, H&S asked for proof it was incorrect, he supplied the proof, THEY asked for the item back before they would issue a refund, he did just that but it was stolen, the OP has proof it was returned, H&S offer £500 as a goodwill gesture (which actually means liability is not admitted btw), this is rejected as the OP wants a replacement or his money back..........H&S have withdrawn their offer of £500 (for what reason? punishment?) anyways, reputations are damaged or repaired with equal ease.
#114
#116
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53 WRX, you utter fool - If H&S thought this guy was in the wrong why did they offer him £500 to settle the matter? I would have taken them to court too! They didn't play by the rules, and the OP is out of pocket by a grand due to a very poor item! H&S should offer him the full refund, not the £500 they originally offered!
Straight in with an insult well done
Objectivity FTW
#117
Whatever the case was, threads like this as a result of whatever dispute was not settled do cost the company to lose revenue,
I was going to have a Haywood and scott exhaust turbo back 3inch system fitted after xmas but now i have booked in for a Millitek system.
How many others would most likely use a competitor who has not had the bad feedback if the items are a similar price?
I was going to have a Haywood and scott exhaust turbo back 3inch system fitted after xmas but now i have booked in for a Millitek system.
How many others would most likely use a competitor who has not had the bad feedback if the items are a similar price?
#119
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Tony
#120
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It then went quite for approx 8 months while we now know he was seeking legal advice which has turned out to not be in his favour.
TBH, the 500 quid without the returned item was a fair compensation (which it was, not an admission or anything, it was good will) to the OP, he refused that so the OP is out of pocket and H&S cannot check the item as its lost in transit
Tony