m@t STImulation

iTrader: (3)

£500 surely they could of made him another 1 for that, the mark up must be high, as the material cost will be low, the rest is labour witch wont cost them much if at all

white.akita

i think the poor workmanship of that £1000 manifold shows the company for what they are.
they blamed the jigs for the mistake ! a bad workman and all that !

white.akita

good point, they say there is no point in sending another one out because the jigging must be wrong ,so why wasnt it checked ?
why would you need a mis-shaped manifold back to reset the jig in the corect position ? im sure that when the jig was made it wasnt aligned with the use of a mis-shaped manifold !

deepy

iTrader: (1)

No ones mentioned the poor sod that thieved it and has most likely ended up in the same boat as the op.

Cant even nick a decent fitting exhaust these days.

stiggy wiggy

iTrader: (1)

Brilliant!!! Ha ha /\ /\ /\ lol

Saalro

iTrader: (8)

H&SIAL

Not H&S fault you didn't send it back correctly, it's a £1000 exhaust and you didn't check insurance.

Offering £500 was a good will gesture, it's not admitting fault, fault of what, you not getting insurance!?
Asking for the £500 after declining 8 months later realsiing you made the mistake. haha

If they received the item back i'm sure they would have corrected the issue, if they didn't that's something.

I'm not forgetting the fact the item from the photo's was clearly an incorrect fit, but it happens.

And you agreed to send the item back, you could have said i would like you (H&S) to arrange this, if they declined, then seek legal advise! But both agreed to do it how you did and they offered the costs back.

Hard luck buddy! I'm not judging you

Thanks
Sam

gallois

it's not a £1000 exhaust if it was made incorrectly, it becomes £50 worth of scrap.

Saalro

iTrader: (8)

So £90 insurance was an over quote lol.

Thanks
Sam

Herbie.

Same here. Was going to buy a decat from them after New Year.

Saalro

iTrader: (8)

Why's it put you off! H&S said their side of the story and it was totally legitimate.

There are many more please customers with H&S than unpleased!

My H&S Subaru design back box fit perfectly.

Thanks
Sam

TonyBurns

iTrader: (3)

So because of an issue with this exhaust, then the op makes an error and is out of pocket, bitches about it, gets offered £500 quid from H&S who dont have their part back (to get a refund you have to send the part back and it has to be received, as stated in several posts), but the OP skimped on the insurance, now you have also heared H&S's version (always 2 sides to a story), OP declines the £500 quid and goes to what sounds to be a small claims court, and loses, then asks for the £500 quid again which is refused (he lost the case, you dont get an offer twice ) so your not going to buy any H&S parts, well I feel sorry for you, if your that short sighted I wouldnt even contemplate doing a search on here, or look for the guy who had a 2 year old back box from H&S that had some corrosion, they replaced it with no issues.
Me, I will stick to buying from H&S, the rest can do what you like, especially if you want to spite yourselves for something someone else did incorrectly (ie not enough insurance on the postage then takes them to small claims court, loses, asks for the cash again, gets a blunt refusal etc).

Tony

m@t STImulation

iTrader: (3)

well either way this tread will have cost them some business only takes a small thing like this to ruin any reputation its sad but true.

so what ever the manufacturing cost of the exhaust was, will it be more than the custom they loose?

belliott69

iTrader: (3)

i've had 2 exhaust systems off of h&s and haven't had a problem, its certainly alot better quality then most other exhausts. plus one mistake doesn't mean everything is wrong.

m@t STImulation

iTrader: (3)

a company cant be correct all the time its how you deal with problems that arise in this instance.........

gallois

completely agree^^^^, some people on here fail to see that.

Jamo

iTrader: (23)

https://www.scoobynet.com/showpost.p...0&postcount=15

he has a problem, how are you going to help him?

gallois

stop getting all excited, one thing at a time

Jamo

iTrader: (23)

its the same guy, except he asked the question back in february...

DisoDisp

iTrader: (1)

I don't get the point of this whole thread...

The OP is clearly in the wrong for not getting proper insurance on the postage, which H&S already agreed to refund, i.e. why skimp on postage in the first place?

Massive fail on the part of the OP, take it on the chin, and learn from it, don't however decline an initial £500 refund, take it up with the courts, lose the court case, and have the audacity to cry for the £500 you already declined months ago being greedy.

Astonishing that people think H&S are at fault here...

white.akita

the manifold should never of been sent out in that state.
id be furious if i had bought a £1000 manifold then paid a main dealer to fit it to then discover it was so badly mis-aligned because of a problem with the companys quality control checks.
it has been proven that the manifold was scrap, i bet h&s were over the moon when it get stolen in the post.
even if the courts deem that the buyer doesn't deserve a refund should not excuse the company from blame.
this buyer has lost over £1000 because of a company that had sent out scrap and a thief postal employee.

simon57

iTrader: (2)

...

DisoDisp

iTrader: (1)

The fact that the manifold did not fit, and the price paid are completely moot imho.

No company on the planet (in any field) will have a 100% success rate with any product or service they sell, i.e. there will always be duds/mistakes, and until you are able to completely eliminate human error, nothing will ever be perfect every time.

The fact of the matter is the OP botched up the return, i.e. blame lies with him, end of.

ghg

im sure you would be saying that if it was you that had lost £1000 Diso...

NOT

white.akita

exactly, how many people would just say "oh well ive just lost £1000 but its ok " ??
nobody would ,even if they were 100% to blame. the buyer was only partially to blame for his loss.

white.akita

where have you pulled this fact that no company in the world has a 100% success rate ???
i think you will find that honda had a 100% success rate with their vtec engines for over 10 years with not 1 failing under warrenty and thats an engine not some tubing !

gallois

You got a point there, i think companies should, now and again, take £1000 off a customer, send them the wrong product, and then, as a test of the customers knowledge of distance selling regulations, ask THEM to return it, and if it goes **** up, then the fault can be solely put on the customer, kind of a darwins law for online purchasers.

white.akita

jayallen

iTrader: (31)

You have hit the nail on the head there fella. All those people griping that he didnt have adequate insurance, if wasnt faulty it was the wrong size blah blah blah would do exactly the same as the OP if it was them that were in the OP's postion....end of!!

To sit there and basically say its the OP's fault, take it on chin is total bollox!

DisoDisp

iTrader: (1)

I've lost more than £1000 pounds on account of not doing my homework or half assing something if you will. Almost £6000 out of pocket importing my car from the UAE in 2004 in back taxes since I didn't read local laws thoroughly enough.

Only once though, now I always give everything my due diligence.

As for the honda comment, keep thinking any company on earth has a 100% success rate on any product they sell.

53

iTrader: (41)

Should of bought H&S

The Op has a right to be pis5ed off, but he doesn't have a right to a refund having *****'d up a simple return. Everything else is speculation

There is a process to protect consumers but ffs you have to follow it !

It's not a nice situation, but a situation he wholly contributed to. I would have taken the money offered and vowed not to be so naive in future about long distance cross border purchases. Mistakes happen, and mistakes often cost money.

Top company IMHO, and the outraged of scoobynet that say they won't use them off the back of this are missing an opportunity. I've had H&S supply and fit on all three of my scoobs and has been awesome everytime !

As for customer service it's always been spot on, but cooperation is a two way street