Pink_Floyd

It's obvious there are two differing opinions here with one side saying H&S are reincarnate of the devil, and the other who are saying they can do no wrong lol!

As for if the shoe was on my foot, as I'm in favour of H&S then I would take it on the chin. Bottom line is we, as a community will never know exactly what was said. However it would appear;

OP orders part

Part does not fit and he contacts H&S

They ask could he send some pics, he does

H&S agree it's not right but are not sure why. Would he mind returning it?

He AGREES and does so not insuring the item

It goes missing

He blames H&S for the part being rubbish, the courier loosing it, his lack of foresight on the insurance and in general for the worlds problems

Just because H&S made a mess of the part does not mean they should take the hit on the OP not insuring it, or the courier loosing it. Up until the point of the loss they were happy to stand by their product, however given they could never clap eyes on it again due to the OP's error it's not fair to ask for a full refund.

I was in a similar situation some time ago. I sold an almost brand new full HD projector for £1500, it went off by courier and the buyer was chuffed with it. Some time later, maybe 9 months or so he contacted me and asked if I could help with a warranty claim. I was more than happy to do so and he sent it to me and I contacted Toshiba who gave me a return code etc.

I arranged for it to go via courier however due to a serious oversight it went with £150 of cover instead of £1500. To this day I don't know how I messed up. Cut a long story short it went missing. I spent a week chasing it and had to find £1500 to replace it. At the 12th hour it turned up.

Who's fault was that? It's a very similar situation. It wasn't Toshiba's fault, nor the lad I sold it to. It was my fault for not insuring it properly as I took on the task of returning it. I could have asked the current owner to send it, but being helpful I dealt with everything as I'd agreed that as part of my sale.

Looking at this objectively H&S might have made a right mess of the part, but they wanted to resolve the issue. They didn't get the chance because the OP didn't insure it.

He might as well attached a tag to it, Paddington Bear style, put it in a small dingy and floated it off with high hopes.

All those defending the OP ask yourself this;

Is he to blame for not insuring it?

Nobody denies that it should have been right 1st time, but H&S asked if they could see the item in the flesh, he agreed and he also agreed to send it to them. His fault, simple as.

TonyBurns

iTrader: (3)

No, he lost his money because he didnt insure the return package correctly, end of.
H&S have said they were willing to check the part, if the part had been twisted in the jig then it could be wrong and they would replace it, they have made that pretty clear.
You just seem to think the OP is all singing and all dancing, well just go read what H&S said again, they were more than fair tbh, even after the package went missing.

Tony

white.akita

with good quality control the part wouldnt of been sent out so wrong, fact.
why wont h&s give the op the £500 they origionally offered ?
a good company would of arranged collection, fact.

Pink_Floyd

Mistakes happen with custom parts, fact

H&S most probably don't want to give the £500 originally offered after the grief the guy caused including legal nonsense

A good company works with its customers, fact

The OP agreed to send the item, fact

The OP failed to send it properly, fact

The OP is to blame, do I need to say anymore?

TonyBurns

iTrader: (3)

Have you not read everything thats been put down?
Mistakes happen in engineering, the part would have been exchanged once it was received, FACT!
No good will gesture after the OP LOST the court case, end of! it was a one off offer and the OP turned it down.
A good company came to an arrangement with the OP and said they would fully refund for the cost of postage, FACT!

The exchange and postage meet regulations, your on a loser here, the OP didnt give the full story and your still supporting him though he is clearly in the wrong here

Tony

white.akita

so wrong, mistakes dont have to happen if quality control is up to scratch, fact !
the op shouldnt of been so kind to of offered to of sent it back !
because he was kind he deserves to lose £1000 ?? yeah right !
a good company would of had the item collected, fact.

53

iTrader: (41)

Doesn't really matter, the OP could be returning a purchase for a million reasons, it just so happens it was an exhaust with questionable fitment. You still have to ensure the item you are returning gets to its destination, or is insured if it doesn't.

Fact lol !

How hard is it to see the bigger picture

53

iTrader: (41)

Have you even read the thread

DisoDisp

iTrader: (1)

As long as humans are involved, there will be an element of failiure.
Some would say the boffins at NASA are pretty smart, and have extensive testing and QC. Yet they **** up every once in a while too.
Can't eliminate human error.

Your whole argument is completely moot.

Setright

Hayward & Scott NEVER accepted that their manifold was faulty.


They kept blaming me, my mechanic, my car and so on. They DENIED the possiblity of the manifold being defective. DESPITE me sending pictures that showed VERY clearly what was wrong with it.


I have not lost a court case. I have been preparing a case, and shockingly whilst I would WIN in a Danish court, I would lose in a UK Court.

Danish law deems that I have acted responsibly by sending the part with a National postal service, and therefore upheld my end of the agreement.




It is alarming that so many people in this thread think H&S offered me good customer service.

The £500 "offer" was just hot air, in line with the unkept promise to pay for the return postage.

53

iTrader: (41)

Did your package even reach the UK ?

c_maguire

The bigger picture is this:

The buyer has paid £1000 for an exhaust that wasn't fit for purpose, and has both photographic and written evidence (from the 'attempted' fitter) to support this.
He is at least £1000 and lots of his time out of pocket with nothing to show for it.

Haywood and Scott have been paid said £1000 for a few kilos of stainless, whatever it cost them for the catalyser, and the time it took to cobble it all together.

There appears to be only one winner in this instance, however who can put a price on bad publicity? And however much people try to make the buyer culpable on the basis of the under-insured postage, this is bad publicity.


As an aside, I purchased a full stainless system with titanium muffler for a Kawasaki ZX12R from Hindle based in Canada. When it arrived the offset for the downpipes to cylinders 3/4 was a fraction out, as was the offset on the y-piece collector box. I took photos and sent these via e-mail to Hindle with an explanatory mail after priming them by phone.
They sent me a new collector and downpipes.
I still have the originals.

Kevin

gallois

And that is excellent customer service, perhaps H&S should take a leaf out of Hindle's book.

alcazar

iTrader: (2)

They did. They offered to replace it. OP offered to send it back if they refunded postage. They agreed.

OP then saved money, or wasn't up to speed on insurance, and sent it insufficiently insured. It got lost. He now wants his money back?

If my car is worth £10000 and I insure it for £1000 and it gets written off, can I ask ANYONE else for the other £9000?

Nope, didn't think so

53

iTrader: (41)

I think you'll find that's half a picture

white.akita

what has car insurance got to do with goods that are not fit for purpose ?
it wouldnt of come to this with good customer service.
the op made a mistake by not insuring it properly, h&s made a mistake by sending out a manifold that was no good, both are to blame in that respect, doesnt mean that h&s should remain £1000 up on the deal and the buyer should be £1000 down on the deal !!

Setright

53WRX...have YOU read the entire post? The package is traced to Heathrow.


alcazar, and everyone else:

I argued against me sending the item back, but was pressured into doing so because H&S wouldn't budge. They told me it was important for me to be quick since "Christmas is upon us."


AT NO TIME during my communication with H&S did they even entertain the idea that maybe their manifold was out of kilter. That is outrageous arrogance.


By all means sceptics, purchase all you want from H&S, just hope you aren't in the percentile that gets wonky parts delivered....because you can't expect any help.

Pink_Floyd

How exactly is the offer 'hot air' ? You never took it up, instead you've complained to just about everyone and then asked for the money.

You have to understand that you bought the item effectively in the UK and are therefore subject and bound by UK consumer laws, if you don't like that, don't buy from the UK. Further to that just because a law stands in one country doesn't make it right in another. Ever been caught stealing in Saudi? I bet not, and I bet you don't agree to people loosing their hands either!

Have you ever considered the item was subject to wrong fitment? Just suppose?

53

iTrader: (41)

@OP

This thread is so convoluted and full of assumption and outraged by proxy I couldn't give a wonky manifold tbh

You can't start a thread and expect people to not to disagree with you. Slag H&S all you want they're a good company unlike your National postal service that don't ask the same question every post office in the UK will ask you.

"Is it valuable ?!?"

Answer yes

All the best, but after 12 months if you want to go slagging you have to expect similar contempt to the manner in which you start a trolling thread

FWIW Borla would have been my first choice for a sport

white.akita

could of easily of been hot air, it was just an offer with no proof that they would of ever payed and they retracted their offer ! for what reason ?!

white.akita

for a sport i wouldnt of bothered
and i own a sport.

53

iTrader: (41)

fpmsl we agree on that fella

Setright

Cars have a very different price and value over here. My original exhaust was getting ready for replacement. Simple.


I don't expect all people on this forum to agree with me.

IN FACT: I am quite pleasantly surprised by the amount of support I have been given by some members in this thread. Thanks to those people!

Setright

Oh, and H&S didn't actually offer me £500, straight up.

On the phone I was told they would refund "half" the price.

In subsquent email, where I explained that paying nearly a £1000 for a manifold, I had expected it to fit, I was insulted with "You only paid £850". H&S chose to ignore the VAT I paid.

What would you consider to be the "price" of a product? The one that is deducted from your credit card, or the raw, untaxed price that the retailer lists before tax??

jh1

Setright you had some bad luck... must take some force to bend a sway bar

Pink_Floyd

Maybe that's why they offered him £500

Pink_Floyd

Jeez, now we're onto VAT issues........

EH52WRX

iTrader: (16)

Dude, just ignore these tw$ts. You are quite right in what you say. H&S pay up. End of. Simples

TonyBurns

iTrader: (3)

And your being made a fool of
Have you read this entire thread? just look at the date on this post link which is on page 5, its like 9-10 months old, then have a rethink and stop being taken for a ride.

https://www.scoobynet.com/showpost.p...0&postcount=15

Tony

ReggieMY99

Wow H&S reputation is taking some serious damage here, not their products im sure most are good fits, but the way they do their buisness is not clean.. and will put me waaaay of from having anything to do with them

It seems to me like this is the way they do "business" which in my book is conning ppl, you get the feeling here that H&S knowingly send him a trainee job that was put on a shelf somewhere until an uportunity like this came along, and they send it abroad knowing they could get away with it, it would be naive to think that H&S havent send goods abroad before with the same result, they end up paying nothing because they tricked the buyer to return it, and as i read they continued to reject that their product was ok, when it clearly wasnt, how many manifolds have they made and sold over the years, quite alot i would imagine.. even i can see that its off, where is the product control of this, unprofessional service in the first place, as i said above this smells like we'll send this trainee job to the fool in Denmark
H&S were well aware of this from the begining, and they certaintly do know rules and regulations also when it comes to shipping abroad


That is seriously bad tainted buisness conduct..

And yes im from Denmark too, not that i know Sethright personally, i dont