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Old 09 June 2011, 04:44 PM
  #31  
jameswrx
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Originally Posted by harvey
I find this quite sickening.

If you had any doubts or concerns about the work done, the intelligent thing to have done would have been to pick up the phone to Darren rather than start trial by Scoobynet.


You will struggle to find anyone as helpful and obliging as Darren and to suggest the uppipe was not fitted properly from photos on Facebook.................
I do not know anyone who is likely to fit more uppipes than Darren and in the event of any problem he would want to rectify that.


Just what do you think you are doing?

You were supplied with a new, stainless steel, slip jointed, pupose designed uppipe, DEI heat wrapped with 5 NEW Subaru Studs. £139. Fitted for a fixed price of £75.
Does that not represent good value for money???? Lots of people seem to think so.



Clearly some real experts on here that know far more about these things than Darren or me.
By all means, make arrangements to bring it back, we can refit your old and give you a 100% refund.

Darren and I both go out of our way to help everyone, often beyond what is required and even when little or no money is being spent but this is just a total scunner. We are not greedy and try to give best value for money to fellow Subaru enthusiasts. Maybe we should increase prices, save our time and hand over to maydew, the "experts" and facebook.
Slightly insulting that to be honest, so people are sarcastically being called "experts" because they pointed out (myself included in Matt's thread in pic gallery the other day) that it's been fitted with black sealant and a bolt is sheared off.

If that's the way it's done, I'm glad I'm an "expert"
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Old 09 June 2011, 07:30 PM
  #32  
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Sorry James. His reputation precedes him.

If it wasn't people like James, Maydew & the Scooby encyclopedia that is Jura recommending it then I wouldn't have even bought an Harvey Smith Up-pipe!

I'm really upset by all this, it does seem by him ridiculing us and the fact he didn't think I needed to post the pic that he thinks there is nothing wrong with his install. I'm clearly given the same information by several sources that my headers could crack and that my turbo could fail and he thinks they (the ones responsible) are the only ones to ask for advice?
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Old 09 June 2011, 07:42 PM
  #33  
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Now im not one for sticking my nose in, but

In alll seriousness Matt you should have picked up the phone before dishing it on scoobynet. I have never had any dealings/purchases with Harvey or his team, but he has given me some sound advice in the past So as for what has now been said, and its clearly only going to get worse as you are now globally sayng that your car has been damaged whilst there, I would ring Darren or Harvey and get it/they looked at and resolve this issue amicably before it starts a bun fight. Once resolved ask the mods to delete this post.

If I posted pics or info regarding some of my horra stories rather than speaking to the people in question direct, then I think I could/would have lost the said people quite a lot of money with lost sales and/or a ruined reputation.

Sort it out
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Old 09 June 2011, 10:47 PM
  #34  
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Trivial problem, faced by many who fit an aftermarket turbo...

Harvey is known for his fair deal approach.

dunx
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Old 09 June 2011, 11:06 PM
  #35  
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Originally Posted by dunx

Harvey is known for his fair deal approach.

dunx
+1

In all the time I've been on here I don't think I've heard a bad word about Harvey or his workmanship.
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Old 09 June 2011, 11:11 PM
  #36  
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Originally Posted by harvey
I find this quite sickening.

If you had any doubts or concerns about the work done, the intelligent thing to have done would have been to pick up the phone to Darren rather than start trial by Scoobynet.


You will struggle to find anyone as helpful and obliging as Darren and to suggest the uppipe was not fitted properly from photos on Facebook.................
I do not know anyone who is likely to fit more uppipes than Darren and in the event of any problem he would want to rectify that.


Just what do you think you are doing?

You were supplied with a new, stainless steel, slip jointed, pupose designed uppipe, DEI heat wrapped with 5 NEW Subaru Studs. £139. Fitted for a fixed price of £75.
Does that not represent good value for money???? Lots of people seem to think so.



Clearly some real experts on here that know far more about these things than Darren or me.
By all means, make arrangements to bring it back, we can refit your old and give you a 100% refund.

Darren and I both go out of our way to help everyone, often beyond what is required and even when little or no money is being spent but this is just a total scunner. We are not greedy and try to give best value for money to fellow Subaru enthusiasts. Maybe we should increase prices, save our time and hand over to maydew, the "experts" and facebook.
"By all means, make arrangements to bring it back, we can refit your old and give you a 100% refund."
just shows the maturity of your processional expert approach , just because someone with less knowledge asks for advice on there pride and joy!


dont preach to be an "expert"
but over the last 6 years not just tuning my own last 2 imprezas i have worked on a fair share of them to know them well enough to not have to pay other companys to do the work other than mapping(headers/5,6speedboxes/inlet removals/turbo/diffs/hubs/radiators/sumps etc etc all done many times),my knowledge cannot be so bad as my last sti was running 380bhp before a mapper from here brought it.
i am very particulate about the standard of workman ship that gets done on my cars and always needs to look 100% and if possible offer good advise were possible to the standard i would require it to be done and in this case new up pipe gaskets should of been used as a minimum,not gunked up with silicone



matt if you require the work doing and prepared to drive down to Walsall, i would be more than happy to help you out mate.

Last edited by maydew; 09 June 2011 at 11:29 PM.
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Old 09 June 2011, 11:40 PM
  #37  
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Originally Posted by dunx
Trivial problem, faced by many who fit an aftermarket turbo...

Harvey is known for his fair deal approach.

dunx
I was hoping it was very very trivial hence the casual noobie thread and lack of "intelligent" fone call.
I don't have an aftermarket turbo and the engine mount seems to line up perfectly with the stud so I can't fathom out how the nut along with part of the stud was ripped off so damn quickly.

It's a catch 22 for me, if it was just a new nut to be screwed on it isn't worth travelling 160 miles for and if it is as bodged as quite a few people say then I'm scared to death of letting them **** it up further. I've had enough bad look now with garages/traders for a lifetime.

Harvey has sold me a great up-pipe, I probably just got unlucky with the fitment side of things once again
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Old 09 June 2011, 11:44 PM
  #38  
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Originally Posted by maydew
"By all means, make arrangements to bring it back, we can refit your old and give you a 100% refund."
just shows the maturity of your processional expert approach , just because someone with less knowledge asks for advice on there pride and joy!


dont preach to be an "expert"
but over the last 6 years not just tuning my own last 2 imprezas i have worked on a fair share of them to know them well enough to not have to pay other companys to do the work other than mapping(headers/5,6speedboxes/inlet removals/turbo/diffs/hubs/radiators/sumps etc etc all done many times),my knowledge cannot be so bad as my last sti was running 380bhp before a mapper from here brought it.
i am very particulate about the standard of workman ship that gets done on my cars and always needs to look 100% and if possible offer good advise were possible to the standard i would require it to be done and in this case new up pipe gaskets should of been used as a minimum,not gunked up with silicone



matt if you require the work doing and prepared to drive down to Walsall, i would be more than happy to help you out mate.
Cheers fella, I've booked it in for a friend to look at tomorrow! Fingers crossed!
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Old 10 June 2011, 07:29 AM
  #39  
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I'd blame John Kear!
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Old 10 June 2011, 07:59 AM
  #40  
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ANY aftermarket part has the potential for minor mis-alignment, even Harvey will admit that, it's whether the "fault" is deemed to be significant that counts.

IMHO.

dunx

P.S. I haven't used Harvey's services so can't comment .
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Old 10 June 2011, 12:19 PM
  #41  
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I believe you was right to post on here seeking advice, often the advice of the garage who did the work are biased in their favor, however once you got impartial advice (by the 6th post i think) then a call to the garage should have been made and outlined the complaint you had.

Hope you get it sorted fella
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Old 10 June 2011, 12:52 PM
  #42  
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im looking into these up pipes at the moment.i have used harvey and dlm autos and have had nothing but great help and advice from them both.darren has always tried his best to help me everytime ive phoned him even though i sometimes didnt make a purchase from them.will be contacting harvey when hes better and ive saved my dollars
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Old 10 June 2011, 05:30 PM
  #43  
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If you had any issues about the uppipe I fitted to your car on Monday you should have been in touch with me.
You were in my workshop for a good part of the day. This is nothing to do with harvey, he did not fit the uppipe and anyway he has been very ill. If I thought someone scratched my car I would be in contact with them immediately. Even now you have not been in touch.
Putting right the sheared 10mm stud is very easy and I want to inspect your paintwork. I am not sure how we could damage your paint work but we can put both matters right. The studis not a problem and the paintwork if something we are not aware of happened we will sort that too. I would rather do a good job and make no profit than bodge or cut corners to make a profit. That is how we work. You are concerned about the distance. Well I will give you 30litre of fuel justb to bring the car up.
The uppipe on your car is properly fitted and lined up. There are two bolts from the collector to the uppipe and this is a fixed point. There are then 3 10mm studs connecting the turbo to the top end of the uppipe. Another fixed point. The new10mm Subaru stud that has sheared is holding a small bracket from the cylinder head to the uppipe. Why that stud failed I do not know at present. Might be defective manufacture or over torqued is possible but it is easy to sort. Some peopledispense with that bracket anyway and it is removed when bigger turbos are fitted. That is how important it is. On the opposite side of the turbo is a bigger bracket held on by the 5th 10mm stud. You cannot run without that bracket.You should also know the uppipe is made in a jig so they are all identical but even if there was a minor discrepancy and there is not it is also slip jointed and this gives an amount of tolerance anyway.
I make my living from working on these cars and fitting headers and uppipes is done all the time. I know my job well and do not bodge. I have done this for many years and built up a good reputation. I have people come from the South of England, North of Scotland, Ireland, Wales and as far away as Holland, Belgium and Germany because they trust my honesty and Harveys and we give value for money and a good job so I am not going to turn out crap work on your car.
Talk of cracking manifolds and misalignment and taking advice on facebook makes me wonder.
We provide well designed products that give genuine performance gains and show real vakue for money.
Whatever standard of work we do on our own cars is exactly the same as we do on customer cars.
We examine every gasket. If the gasket is OK it is reused. If not it is replaced at no cost to the customer. We fit uppipes or uppipes and headers for a fixed £75 which is competitive. This is regardless of replacing no gasket, one gasket or two gaskets. The cost of the top and bottom gasket on an uppipe from Subaru is £20. Why pay £95 for a job when it can be done reliably for £75 as I have shown oner several years?
HT Silicon is specially developed for this application and I think the manufacturers will know a lot more about this than some of the people on here. Our customers have confidence in our judgement and it has been proven over a long period of time.
I have made you a good offer above. Please get in touch.

Thanks to the customers that have been in touch with support and confidence.
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Old 10 June 2011, 08:04 PM
  #44  
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Originally Posted by p1dazza
If you had any issues about the uppipe I fitted to your car on Monday you should have been in touch with me.
You were in my workshop for a good part of the day. This is nothing to do with harvey, he did not fit the uppipe and anyway he has been very ill. If I thought someone scratched my car I would be in contact with them immediately. Even now you have not been in touch.
Putting right the sheared 10mm stud is very easy and I want to inspect your paintwork. I am not sure how we could damage your paint work but we can put both matters right. The studis not a problem and the paintwork if something we are not aware of happened we will sort that too. I would rather do a good job and make no profit than bodge or cut corners to make a profit. That is how we work. You are concerned about the distance. Well I will give you 30litre of fuel justb to bring the car up.
The uppipe on your car is properly fitted and lined up. There are two bolts from the collector to the uppipe and this is a fixed point. There are then 3 10mm studs connecting the turbo to the top end of the uppipe. Another fixed point. The new10mm Subaru stud that has sheared is holding a small bracket from the cylinder head to the uppipe. Why that stud failed I do not know at present. Might be defective manufacture or over torqued is possible but it is easy to sort. Some peopledispense with that bracket anyway and it is removed when bigger turbos are fitted. That is how important it is. On the opposite side of the turbo is a bigger bracket held on by the 5th 10mm stud. You cannot run without that bracket.You should also know the uppipe is made in a jig so they are all identical but even if there was a minor discrepancy and there is not it is also slip jointed and this gives an amount of tolerance anyway.
I make my living from working on these cars and fitting headers and uppipes is done all the time. I know my job well and do not bodge. I have done this for many years and built up a good reputation. I have people come from the South of England, North of Scotland, Ireland, Wales and as far away as Holland, Belgium and Germany because they trust my honesty and Harveys and we give value for money and a good job so I am not going to turn out crap work on your car.
Talk of cracking manifolds and misalignment and taking advice on facebook makes me wonder.
We provide well designed products that give genuine performance gains and show real vakue for money.
Whatever standard of work we do on our own cars is exactly the same as we do on customer cars.
We examine every gasket. If the gasket is OK it is reused. If not it is replaced at no cost to the customer. We fit uppipes or uppipes and headers for a fixed £75 which is competitive. This is regardless of replacing no gasket, one gasket or two gaskets. The cost of the top and bottom gasket on an uppipe from Subaru is £20. Why pay £95 for a job when it can be done reliably for £75 as I have shown oner several years?
HT Silicon is specially developed for this application and I think the manufacturers will know a lot more about this than some of the people on here. Our customers have confidence in our judgement and it has been proven over a long period of time.
I have made you a good offer above. Please get in touch.

Thanks to the customers that have been in touch with support and confidence.
Cheers for offer Daz.
In regards to my biggest worry I was in touch very quickly though, via email, I thought a photo to Harvey (who I presume is the boss?) would be much much clearer than a fone call. Also I only spent a few seconds in your garage when my car wasn't even in it! So there are still a few crossed wires.
I've had several cars slightly damaged in garages and they've all denied responsibility, so I've learnt over the years just to let it go. The scratches will easily polish out, they aren't deep key scratches or anything malicious like that. I did say I wasn't going to mention it tbf. Only Harvey's arrogance swayed it. I trust a lot of advice on here and through friends and tuners on Facebook so no need to poke fun.

My cousin has spent 3 hours today getting a nut back on (Horrible job!) and if the black sealant is fine then everything is back on track.

P.S. is the car in trouble if the 5th 10mm stud also fails? and nobody I've spoken to or shown the car to has sanctioned the use of silicone in the up-pipe to turbo connection. Trying to find info online now.

Last edited by RS_Matt; 13 June 2011 at 09:42 AM.
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Old 10 June 2011, 08:05 PM
  #45  
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Originally Posted by RS_Matt
Sorry James. His reputation precedes him.

If it wasn't people like James, Maydew & the Scooby encyclopedia that is Jura recommending it then I wouldn't have even bought an Harvey Smith Up-pipe!

I'm really upset by all this, it does seem by him ridiculing us and the fact he didn't think I needed to post the pic that he thinks there is nothing wrong with his install. I'm clearly given the same information by several sources that my headers could crack and that my turbo could fail and he thinks they (the ones responsible) are the only ones to ask for advice?
Harvey u pipe is proven as best from results here and other sites,i would recommend everyone without the problem.

Harvey know is stuff and he's know with good advices.



Jura
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Old 10 June 2011, 08:08 PM
  #46  
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Originally Posted by jura11
Harvey u pipe is proven as best from results here and other sites,i would recommend everyone without the problem.

Harvey know is stuff and he's know with good advices.



Jura
I recommend the pipe too! Great piece of kit.

I hope to get the headers too. Darren's missing nut won't put me off!
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Old 12 June 2011, 01:42 PM
  #47  
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Default uppipe

RS_Matt. I gave you an invoice on Monday and it had both my phone numbers on it. I am DLM Autos and Harvey and I work together but he is not my "boss". I fitted your uppipe and gave you an invoice. You never made any effort to contact me but you then go on a public forum, without speaking to me saying that I had fitted the uppipe wrongly. Completely untrue.
There was talk of cracking manifolds. Total rubbish by people who did not have the facts or enough knowledge to know what they were talking about.
There was lots of posts about new gaskets and the use of HT silicone Something I have been doing successfully over a number of years without any complaints whatsoever so any other opinion is against my long successful experience.
On Thursday, out of nowhere, you claim I have scratched your paintwork. I did not scratch your paintwork but I made a very fair offer to cover your travel costs so your car could be inspected but you have not taken up that offer and now decided it does not matter.

Read my post #43 slowly and take it all in.

It doe not take 3 hours to fit a nut on a stud or replace a stud. It probably takes a third of this time to do the job from scratch so I think it is fair to conclude you are messing with something you know little about.
I have already told you that I will put your paintwork right if I have damaged it but I don't see how I can possibly have done any damage to your paintwork and now you tell us it doesn't matter anyway but this is after you have gone on a public board and facebook and made the untrue allegations and made false claims about your paintwork. This is after you have had a good go at hurting my business and my good reputation which has taken me years to build up.
Don't slag Harvey. He tells it like it is and does not suffer fools gladly.
And nobody I have spoken to or shown the car to has sanctioned the use of silicone in the uppipe to turbo connection. Trying to find info online now
You are arrogant. Since wh en do I need other peopel to sanction what I have been doing successfuly for years. Please read post #43. For someone like you to say the above shows your attitude and it may surprise you but I do not need Scoobynet or facebook to tell me how to do my job.

Now we have done such a crap job on your car fitting your uppipe (which was properly fitted in the first place) and done damage to your paintwork that you want to come back for a set of headers to be fitted. I don't need people like you in my workshop and if you make any further damaging allegations that are untrue I will deal with them.I am upset you have used a public forum to damage my reputation when none of your claims can be believed and the uppipe was fitted properly in the first place. Yes a new stud broke, something I had no control over and I could have fixed it easily but you did not get in touch, I did offer to fix it and you have made a mountain out of a mole hill.
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Old 12 June 2011, 02:23 PM
  #48  
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Well out of order thread you post this up before giving them a chance to sort it

TX.
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Old 12 June 2011, 03:50 PM
  #49  
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i think £75 for the up pipe to be fitted is cheap.When i replaced mine i wasw quoted silly money.From other companies.I would have spoken to the garage first rather than posting.

Last edited by ice643; 12 June 2011 at 03:53 PM.
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Old 12 June 2011, 03:59 PM
  #50  
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Absolutely none of my business but maybe a partial refund & a thread delete will go a long way.
Harvey's advice to me was excellent as was his up-pipe I purchased - if he was unsure of something I asked, he put me in touch with somebody more knowledgeable on that particular subject.
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Old 12 June 2011, 04:35 PM
  #51  
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Should have spoken to fitter first before posting really as could have been sorted easily.but on other hand some comments from the fitter don't help when calling people on here idiots basically.you would be surprised how many people on here do know what they are talking about.
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Old 12 June 2011, 04:40 PM
  #52  
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Hey, I'm no idiot! Who said that? Well, my wife might beg to differ!!
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Old 12 June 2011, 04:45 PM
  #53  
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You forgot to put "innit" at the end of the post you hammer.lol
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Old 12 June 2011, 04:45 PM
  #54  
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Where the **** did hammer come from??? Meant janner Bloody iPhone auto correct.
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Old 12 June 2011, 04:48 PM
  #55  
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Who? Me?
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Old 12 June 2011, 04:49 PM
  #56  
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Originally Posted by marcevs72
You forgot to put "innit" at the end of the post you hammer.lol
Who? Me?
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Old 12 June 2011, 04:49 PM
  #57  
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Pafc ???
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Old 12 June 2011, 04:51 PM
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No innit here!! I havent lived there for a while, so my Queens England is a bit better!!

Got you now!!

Last edited by Myles; 12 June 2011 at 04:52 PM.
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Old 12 June 2011, 05:01 PM
  #59  
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Lol.been trying to leave for years but keep ending up back here.bloody ****hole now it's not a forces town.
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Old 12 June 2011, 10:23 PM
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Originally Posted by p1dazza
RS_Matt. I gave you an invoice on Monday and it had both my phone numbers on it. I am DLM Autos and Harvey and I work together but he is not my "boss". I fitted your uppipe and gave you an invoice. You never made any effort to contact me but you then go on a public forum, without speaking to me saying that I had fitted the uppipe wrongly. Completely untrue.
There was talk of cracking manifolds. Total rubbish by people who did not have the facts or enough knowledge to know what they were talking about.
There was lots of posts about new gaskets and the use of HT silicone Something I have been doing successfully over a number of years without any complaints whatsoever so any other opinion is against my long successful experience.
On Thursday, out of nowhere, you claim I have scratched your paintwork. I did not scratch your paintwork but I made a very fair offer to cover your travel costs so your car could be inspected but you have not taken up that offer and now decided it does not matter.

Read my post #43 slowly and take it all in.

It doe not take 3 hours to fit a nut on a stud or replace a stud. It probably takes a third of this time to do the job from scratch so I think it is fair to conclude you are messing with something you know little about.
I have already told you that I will put your paintwork right if I have damaged it but I don't see how I can possibly have done any damage to your paintwork and now you tell us it doesn't matter anyway but this is after you have gone on a public board and facebook and made the untrue allegations and made false claims about your paintwork. This is after you have had a good go at hurting my business and my good reputation which has taken me years to build up.
Don't slag Harvey. He tells it like it is and does not suffer fools gladly.

You are arrogant. Since wh en do I need other peopel to sanction what I have been doing successfuly for years. Please read post #43. For someone like you to say the above shows your attitude and it may surprise you but I do not need Scoobynet or facebook to tell me how to do my job.

Now we have done such a crap job on your car fitting your uppipe (which was properly fitted in the first place) and done damage to your paintwork that you want to come back for a set of headers to be fitted. I don't need people like you in my workshop and if you make any further damaging allegations that are untrue I will deal with them.I am upset you have used a public forum to damage my reputation when none of your claims can be believed and the uppipe was fitted properly in the first place. Yes a new stud broke, something I had no control over and I could have fixed it easily but you did not get in touch, I did offer to fix it and you have made a mountain out of a mole hill.
I never claimed you fitted the up-pipe wrongly, please for the love of god stop lying Darren.

I never claimed any individual scratched the paintwork and clearly pointed out I thought it wasn't maliciously. ("IT WAS NO KEY SCRATCH") It might have been a bloody stay nut!

I never said I would let you fit the Harvey Smith headers either if I purchased it. Fitting aside (good or bad) it's very good kit Harvey sells.

Despite what you say my fitting "claims" can be believed if you fit every up-pipe like mine as I have pictures and other people can compare. You have admitted to using HT sealant and my pics show sealant.

I am not like what you claim "Arrogant" Even now people are telling me silicone is a strange choice for usage before the turbo. Should I just believe you in everything Subaru related?

I clearly never posted this thread to damage your reputation.

Just leave it, several people said it was badly fitted and I thought I was in the right asking fellow Subaru nuts for advice.

Last edited by RS_Matt; 13 June 2011 at 09:47 AM.
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