HSBC w@nkers
#31
Scooby Senior
iTrader: (34)
Just got a call off my mum: Basically her wage was a couple of days late going in to her account, so she rang mrs patel to expain this, but got no joy as this woman couldn't speak very good english So, she went in to her local branch to explain that her wages are going to be going in a day late, and the money that's currenty in her account will not cover the bills that are due out the following day - she basically asked if she could have her overdraft increased to cover the bills, and then reduce it back down when her wages get put in. The bank manager turned around to her and said 'what do you want me to do about it, I don't have a magic wand' and then basically told her to leave. She's just had a phone call off the bank saying she owes them £480 in charges Are they actually aloud to do this? I'm just in the middle of printing stuff off for her from Martin lewis website, Ombudsmon etc..
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
#32
Scooby Regular
Join Date: Sep 2006
Location: RIP Tam.
Posts: 5,108
Likes: 0
Received 0 Likes
on
0 Posts
HSBC do tend to be very aggressive with this tactic, I've heard similar claims from others. I think the problem will be that there will be something in their terms and conditions to back them up and you'll be stuffed.
Also, moving banks now seems to be a bit more difficult and if you owe to another or have a bad record, they can refuse to take you on.
Also, moving banks now seems to be a bit more difficult and if you owe to another or have a bad record, they can refuse to take you on.
If you don't have the funds then you are usually notified that the redemption figure was requested but could not be paid.
It is funny how many banks do want the 'bad' accounts.....
#33
Scooby Regular
How rude is this bank manager! Having his back to your mum while she was talking to him.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
#34
I would be tempted to write a personal letter to the head of HSBC, sent recorded delivery, and ask him if that is his Bank's policy, ie to take someone to the wall as has been done to your mother.
You could copy the letter to the press.
Les
You could copy the letter to the press.
Les
#35
Scooby Regular
Join Date: Sep 2006
Location: RIP Tam.
Posts: 5,108
Likes: 0
Received 0 Likes
on
0 Posts
TBH if you write to them as I suggested previously and mention going to the press if this is not resolved or at leaster discussed further this would be enough to trigger the complaints team to react appropriately.
Most banks have a policy of as soon as the media , ombudsman etc is mentioned they take things allot more seriously
Most banks have a policy of as soon as the media , ombudsman etc is mentioned they take things allot more seriously
#36
I love the people on here who threaten to leave the bank - the banks don't make any money out of retail customers who trigger unauthorised overdrafts so they won't be too upset if they move to a competitor.
Sounds like a deep breath is required and another discussion (very calmly) with the bank. I'm sure your mum was annoyed if the mgr turned his back, but are you sure your mum was being a rational non-shouty customer at the time?
Good luck
Gordo
Sounds like a deep breath is required and another discussion (very calmly) with the bank. I'm sure your mum was annoyed if the mgr turned his back, but are you sure your mum was being a rational non-shouty customer at the time?
Good luck
Gordo
#38
#39
Scooby Regular
Join Date: Sep 2006
Location: RIP Tam.
Posts: 5,108
Likes: 0
Received 0 Likes
on
0 Posts
1) they have your income coming in every week
2) they make money off your savings/balance
3) they can view the risk by seeing your account and how it has been run in the past, thus providing them with a historical view to make a concise judgement of risk
4) I know banks who have done this for customers in fact I know people who have done it for customers to help them through a hard time
#40
Scooby Regular
Depends on the mate. A long standing mate you've known for a long time and you know is good for it, why not?
If you've been with a bank for say 10 years without a problem and ask them just once, for help and they stick two fingers up at you and hammer you with charges - seems a little harsh. I appreciate banks have rules but loyalty should count for something. Perhaps a 48 hour grace period to accept that these things happen from time to time.
#41
Depends on the mate. A long standing mate you've known for a long time and you know is good for it, why not?
If you've been with a bank for say 10 years without a problem and ask them just once, for help and they stick two fingers up at you and hammer you with charges - seems a little harsh. I appreciate banks have rules but loyalty should count for something. Perhaps a 48 hour grace period to accept that these things happen from time to time.
If you've been with a bank for say 10 years without a problem and ask them just once, for help and they stick two fingers up at you and hammer you with charges - seems a little harsh. I appreciate banks have rules but loyalty should count for something. Perhaps a 48 hour grace period to accept that these things happen from time to time.
Les
#42
Scooby Regular
iTrader: (1)
Join Date: Sep 2002
Location: Walking the fine line between genius and insanity
Posts: 2,394
Likes: 0
Received 0 Likes
on
0 Posts
I would still (as I mentioned in my earlier post) go in to the branch that holds your mothers account and ask to see the senior customer services manager, and discuss the situation directly with them in a calm, matter of fact, non threatening manner.
Regardless of your attitude to the bank, always remember that the charges are applied automatically, and not by the person you are speaking to, so while they may be the face of the bank, they are not directly responsible for any error. Treat the customer service advisor in the same manner as you would have expected your mother to be treated in the first instance and they are more likely to help you resolve the situation to your satisfaction.
If you go in threatening this and that without giving the advisor the courtesy of helping you out in the first instance, then they will form the same opinion of you as you did of the manager.
I have had a lot of dealings myself with HSBC this week, and trust me, a polite attitude makes the world of difference in getting people to work with you.
If there is a genuine mistake and they have not dealt with the case properly, they will want to sort it out. Threatening to move the account, especially in HSBC's case who have been far more prudent in the way they manage their funds, will not really help unless you have the weight of a large financial investment with them.
I really hope you manage to sort it - just don't threaten anything (ombudsman or the press) until there is no other option.
Gareth
Regardless of your attitude to the bank, always remember that the charges are applied automatically, and not by the person you are speaking to, so while they may be the face of the bank, they are not directly responsible for any error. Treat the customer service advisor in the same manner as you would have expected your mother to be treated in the first instance and they are more likely to help you resolve the situation to your satisfaction.
If you go in threatening this and that without giving the advisor the courtesy of helping you out in the first instance, then they will form the same opinion of you as you did of the manager.
I have had a lot of dealings myself with HSBC this week, and trust me, a polite attitude makes the world of difference in getting people to work with you.
If there is a genuine mistake and they have not dealt with the case properly, they will want to sort it out. Threatening to move the account, especially in HSBC's case who have been far more prudent in the way they manage their funds, will not really help unless you have the weight of a large financial investment with them.
I really hope you manage to sort it - just don't threaten anything (ombudsman or the press) until there is no other option.
Gareth
#43
Scooby Regular
Join Date: Jun 2005
Location: Home
Posts: 14,758
Likes: 0
Received 0 Likes
on
0 Posts
How rude is this bank manager! Having his back to your mum while she was talking to him.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
#44
#45
IIRC the ombudsman is still prepared to look at cases where bank charges are disproportionate compared to the amount/duration overdrawn and where there is genuine hardship. My son (a student, so perpetually hard up) had a problem with going a few pounds overdrawn with Santander and got hit with ~£100 charges. He complained, making sure the bank knew he was clued up about the situations where the ombudsman will look at bank charges, and they refunded him immediately.
#46
Scooby Regular
iTrader: (1)
You should really be talking to your employer too about this
As they should of made a late payment so they are partially liable in this situation
My old company used to **** up wages all the times and regularly had to pay employees bank charges
,
Make sure you change all the DD s to mid monthly payment in case it happens in the future
As they should of made a late payment so they are partially liable in this situation
My old company used to **** up wages all the times and regularly had to pay employees bank charges
,
Make sure you change all the DD s to mid monthly payment in case it happens in the future
#47
Scooby Regular
Thread Starter
Join Date: Apr 2007
Location: location, location, location
Posts: 1,458
Likes: 0
Received 0 Likes
on
0 Posts
How rude is this bank manager! Having his back to your mum while she was talking to him.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
Jesting aside did your mum have a polite, civil conversation or did she have a slanging match with the manager? I'm finding it hard to believe anyone would be so insolent and unhelpful in this situation.
#48
Scooby Regular
Thread Starter
Join Date: Apr 2007
Location: location, location, location
Posts: 1,458
Likes: 0
Received 0 Likes
on
0 Posts
I would still (as I mentioned in my earlier post) go in to the branch that holds your mothers account and ask to see the senior customer services manager, and discuss the situation directly with them in a calm, matter of fact, non threatening manner.
Regardless of your attitude to the bank, always remember that the charges are applied automatically, and not by the person you are speaking to, so while they may be the face of the bank, they are not directly responsible for any error. Treat the customer service advisor in the same manner as you would have expected your mother to be treated in the first instance and they are more likely to help you resolve the situation to your satisfaction.
If you go in threatening this and that without giving the advisor the courtesy of helping you out in the first instance, then they will form the same opinion of you as you did of the manager.
I have had a lot of dealings myself with HSBC this week, and trust me, a polite attitude makes the world of difference in getting people to work with you.
If there is a genuine mistake and they have not dealt with the case properly, they will want to sort it out. Threatening to move the account, especially in HSBC's case who have been far more prudent in the way they manage their funds, will not really help unless you have the weight of a large financial investment with them.
I really hope you manage to sort it - just don't threaten anything (ombudsman or the press) until there is no other option.
Gareth
Regardless of your attitude to the bank, always remember that the charges are applied automatically, and not by the person you are speaking to, so while they may be the face of the bank, they are not directly responsible for any error. Treat the customer service advisor in the same manner as you would have expected your mother to be treated in the first instance and they are more likely to help you resolve the situation to your satisfaction.
If you go in threatening this and that without giving the advisor the courtesy of helping you out in the first instance, then they will form the same opinion of you as you did of the manager.
I have had a lot of dealings myself with HSBC this week, and trust me, a polite attitude makes the world of difference in getting people to work with you.
If there is a genuine mistake and they have not dealt with the case properly, they will want to sort it out. Threatening to move the account, especially in HSBC's case who have been far more prudent in the way they manage their funds, will not really help unless you have the weight of a large financial investment with them.
I really hope you manage to sort it - just don't threaten anything (ombudsman or the press) until there is no other option.
Gareth
#49
I certainly agree with the polite approach. It always gets better results because the person you are talking to you has no excuse to get shirty.
It is important to have all the facts straight in your mind so that you can argue if necessary about all the points he may mention.
Les
It is important to have all the facts straight in your mind so that you can argue if necessary about all the points he may mention.
Les
#50
Scooby Regular
LOL, of course I know who owns FD
It's our business accounts I'm talking about. If Natwest offer us 2 years free banking, for what reason would we continue to use HSBC. My wifes salon business accounts are with Natwest, if HSBC offer free banking will use them.
Only bank that would never get a penny from me is Halifax.
It's our business accounts I'm talking about. If Natwest offer us 2 years free banking, for what reason would we continue to use HSBC. My wifes salon business accounts are with Natwest, if HSBC offer free banking will use them.
Only bank that would never get a penny from me is Halifax.
#51
Scooby Regular
Thread Starter
Join Date: Apr 2007
Location: location, location, location
Posts: 1,458
Likes: 0
Received 0 Likes
on
0 Posts
nope done work for a bank. i understand that you are pissed that your mum was spoken to rudely and thats fair enough
if you wanna call me a ****** just crack on mate... i'd suggest you spend your time sorting out your mum's finances instead, seems like its needed
also your question in the first post was can they charge for going into an overdraft so i dont think i have missed the point
if you wanna call me a ****** just crack on mate... i'd suggest you spend your time sorting out your mum's finances instead, seems like its needed
also your question in the first post was can they charge for going into an overdraft so i dont think i have missed the point
#52
Scooby Regular
Join Date: Feb 2004
Location: Going round in circles in a Mini
Posts: 5,485
Likes: 0
Received 0 Likes
on
0 Posts
#53
#54
Scooby Regular
iTrader: (1)
Join Date: Jan 1999
Location: UK
Posts: 15,271
Likes: 0
Received 0 Likes
on
0 Posts
Very impressed by the generosity of the Snet Massive!!!
However, back to my original point, a bank is not required to lend anyone any money.
The charges do seem punitive - speak to the branch in a calm and objective manner.
I would also pursue those who paid you late - however I suspect that most employment contracts do not cover consequential losses.
The charges are disproportionate and should be challenged.
However, back to my original point, a bank is not required to lend anyone any money.
The charges do seem punitive - speak to the branch in a calm and objective manner.
I would also pursue those who paid you late - however I suspect that most employment contracts do not cover consequential losses.
The charges are disproportionate and should be challenged.
#55
I get paid 4 weekly = 13 times a year. so clearly the date bills go out on, and when I get paid differ massively during the year. they can be just when I've been paid, or 4 weeks after I am paid etc.
its not exactly difficult to look at say 12 or 15 payments going out, work out when you are paid and when next paid.
if you can't manage yr money and its so tight that one day makes a difference, then god in heaven help you.
the other thing I've noticed is DD can often be within a day or so of what you have agreed anyway.
I know its hindsight, but I'd always have an agreed interest free overdraft, just in case. I think I have £1000, as sometimes, say Xmas or whilst on a big holiday, you may just trickle into it.
I'd imagine I have 5, maybe 6 bank accounts. yes I hate phoning India, but it always pays to be nice. whats the point in annoying some poor person on a phone, being paid minimum wage ?
its not exactly difficult to look at say 12 or 15 payments going out, work out when you are paid and when next paid.
if you can't manage yr money and its so tight that one day makes a difference, then god in heaven help you.
the other thing I've noticed is DD can often be within a day or so of what you have agreed anyway.
I know its hindsight, but I'd always have an agreed interest free overdraft, just in case. I think I have £1000, as sometimes, say Xmas or whilst on a big holiday, you may just trickle into it.
I'd imagine I have 5, maybe 6 bank accounts. yes I hate phoning India, but it always pays to be nice. whats the point in annoying some poor person on a phone, being paid minimum wage ?
#57
Scooby Regular
iTrader: (13)
Now that she's been once bitten and no doubt twice shy.......
Why not get a credit card and use that EXCLUSIVELY for personal everyday monthly expenditure - certainly for transactions that don't attract an admin. fee - and also ensure she sets it up so that the latest payment date is a week or so after payday. (But make sure she pays it off in full each month - gotta be disciplined lol ).
That way, if this situation arises again, then the unused cash in the bank account from the 'previous month', so to speak, will pay for the bills... Hey presto, no defaults; no punitive bank charges.
That way, you never have to worry about becoming overdrawn and having to keep anxiously monitoring one's account activity, as it gets 'down to the wire'... Takes all the stress out of it.
Why not get a credit card and use that EXCLUSIVELY for personal everyday monthly expenditure - certainly for transactions that don't attract an admin. fee - and also ensure she sets it up so that the latest payment date is a week or so after payday. (But make sure she pays it off in full each month - gotta be disciplined lol ).
That way, if this situation arises again, then the unused cash in the bank account from the 'previous month', so to speak, will pay for the bills... Hey presto, no defaults; no punitive bank charges.
That way, you never have to worry about becoming overdrawn and having to keep anxiously monitoring one's account activity, as it gets 'down to the wire'... Takes all the stress out of it.
Last edited by joz8968; 12 July 2011 at 03:52 PM.
Thread
Thread Starter
Forum
Replies
Last Post
Pete Croney
Non Scooby Related
6
22 January 2003 12:45 AM