A Quality Issue With A Well Known Supplier
21 July 2011, 05:40 PM
#31
I would get them to swop the part without the finish you originally ordered, get the difference in cost refunded. Go with the normal finish & instead use what has been used on these items in the past to cover it. It will do pretty much the same job as the finish you originally ordered.
ps if you do need the OEM part I have one spare that is on my car at the moment which I am looking to take off anyway.
ps if you do need the OEM part I have one spare that is on my car at the moment which I am looking to take off anyway.
21 July 2011, 08:30 PM
#36
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Personally Ty, I would get a refund and take a leafout of frayz's book and go for the OEM look
Then again, it depends on what the part is.
Last edited by redwards; 21 July 2011 at 08:32 PM. Reason: Can't type for sh*t
21 July 2011, 09:44 PM
#38
Dude, this is appearing to be quite obviously an RCM carbon bonnet vent.
It seems your biggest gripe is that its an RCM part thats obviously quite expensive and has turned out to be less than you were hoping for. By the sounds of things they have done or offered you everything in their power to make you happy.
If it was me then i would either take their refund and get another scoop and leave it as is. Or take them up on their offer to fix it for you. If it is a reverse scoop it does not need to be there for any real function. So doesnt matter if your car is without it for a little while. Id let them make it right and then you will get the part you always wanted in the first place.
RCM are good guys and im pretty sure they dont want any customers that are unhappy customers. So let them either fix it, supply you a replacement or go back to OEM.
Nothing any forum monkies say on here will change your unfortunate situation or change your options of a resolve im afraid.
Let them stand by their product and make you the customer happy or take your money back and move on.
Kind regards
Frayz
It seems your biggest gripe is that its an RCM part thats obviously quite expensive and has turned out to be less than you were hoping for. By the sounds of things they have done or offered you everything in their power to make you happy.
If it was me then i would either take their refund and get another scoop and leave it as is. Or take them up on their offer to fix it for you. If it is a reverse scoop it does not need to be there for any real function. So doesnt matter if your car is without it for a little while. Id let them make it right and then you will get the part you always wanted in the first place.
RCM are good guys and im pretty sure they dont want any customers that are unhappy customers. So let them either fix it, supply you a replacement or go back to OEM.
Nothing any forum monkies say on here will change your unfortunate situation or change your options of a resolve im afraid.
Let them stand by their product and make you the customer happy or take your money back and move on.
Kind regards
Frayz
Last edited by frayz; 21 July 2011 at 09:45 PM.
22 July 2011, 02:54 PM
#46
Before I start I won't be 'exposing' the name of the supplier but I have an issue with a very well known Subaru specialist and it for me is a somewhat strange problem. 
Without going into the nitty gritty basically I have been sold a substandard / faulty part, which it would appear on the face of it has a quality issue.
I have been offered by the supplier:
1. A full refund (not really what I want as I want the part replaced but they are reluctant to do this until their supplier will guarantee the quality).
2. Return the part and they will get it refinished (but not in the finish / material that I paid for so I am very reluctant to do this plus the OE item has been removed and now sold on).
3. Order the alternative (not with the same finish) that they supply at a reduced price and keep the first item (the least attractive to me to say the least as I would have to pay twice for the item, the first one is f*cked and the alternative isn't as nice as the original item that I paid for).
4. Get the item re-finished locally and hope that they will contribute towards the cost (again I'm not really liking this option either).
Without going into the nitty gritty basically I have been sold a substandard / faulty part, which it would appear on the face of it has a quality issue.
I have been offered by the supplier:
1. A full refund (not really what I want as I want the part replaced but they are reluctant to do this until their supplier will guarantee the quality).
2. Return the part and they will get it refinished (but not in the finish / material that I paid for so I am very reluctant to do this plus the OE item has been removed and now sold on).
3. Order the alternative (not with the same finish) that they supply at a reduced price and keep the first item (the least attractive to me to say the least as I would have to pay twice for the item, the first one is f*cked and the alternative isn't as nice as the original item that I paid for).
4. Get the item re-finished locally and hope that they will contribute towards the cost (again I'm not really liking this option either).
Your remedy is at options 1 or 2.
No amount of complaining on Scoobynet is going to change that. Be realistic, accept that these things can happen and be thankful you are dealing with a reputable supplier.
Obviously from reading this thread this is also the sensible view of most people who have responded.
22 July 2011, 03:53 PM
#47
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A completely agree with Harvey.
Sometimes in life, things happen that are outside of our control.
What would you like the supplier to do? He has done for more in trying to find a solution than a lot of other companies. The amount of time you spent on here could have been spent finding an OEM replacement to get you back on the road. But then again, this doesn't seem to be your priority, more so about aesthetics.
I can understand this but Jesus, you should have to deal with some real problems if this is all you have to worry about.
Take it as lesson learnt, accept the refund, buy an oem part and live your life. At some point, I'm sure you'll find what you are looking for from somewhere else.
Sometimes in life, things happen that are outside of our control.
What would you like the supplier to do? He has done for more in trying to find a solution than a lot of other companies. The amount of time you spent on here could have been spent finding an OEM replacement to get you back on the road. But then again, this doesn't seem to be your priority, more so about aesthetics.
I can understand this but Jesus, you should have to deal with some real problems if this is all you have to worry about.
Take it as lesson learnt, accept the refund, buy an oem part and live your life. At some point, I'm sure you'll find what you are looking for from somewhere else.
22 July 2011, 04:34 PM
#48
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i hardly see the need for all the secrecy tbh. like many have said...take the refund and go elsewhere...or accept that they will modify this unique and super secretive part to your expectations. the seller is doing what they should...end of.
22 July 2011, 07:45 PM
#50
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I hope this post will be my last on the matter and something for you all to ponder on.
What would you now say if the company in question knew there was an inherent fault with the item in question and had continued to sell them despite numerous complaints about the very problem that I have? This has come to light after this thread was started.
So no I won't be naming the company, yes they are fulfilling their legal requirements under the sale of goods acts but continuing to sell defective goods (albeit not safety or critical) despite knowing there is an issue with them...
What would you now say if the company in question knew there was an inherent fault with the item in question and had continued to sell them despite numerous complaints about the very problem that I have? This has come to light after this thread was started.
So no I won't be naming the company, yes they are fulfilling their legal requirements under the sale of goods acts but continuing to sell defective goods (albeit not safety or critical) despite knowing there is an issue with them...
22 July 2011, 07:57 PM
#51
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I hope this post will be my last on the matter and something for you all to ponder on.
What would you now say if the company in question knew there was an inherent fault with the item in question and had continued to sell them despite numerous complaints about the very problem that I have? This has come to light after this thread was started.
So no I won't be naming the company, yes they are fulfilling their legal requirements under the sale of goods acts but continuing to sell defective goods (albeit not safety or critical) despite knowing there is an issue with them...
What would you now say if the company in question knew there was an inherent fault with the item in question and had continued to sell them despite numerous complaints about the very problem that I have? This has come to light after this thread was started.
So no I won't be naming the company, yes they are fulfilling their legal requirements under the sale of goods acts but continuing to sell defective goods (albeit not safety or critical) despite knowing there is an issue with them...
22 July 2011, 08:01 PM
#53
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Jimbob, strangely enough I had the last one in stock and now they have no plans to re-stock this item as they've withdrawn it from sale. So nobody else will be having the same problem as myself and the previous purchasers. 
Now this is my last post.
Now this is my last post.
22 July 2011, 08:07 PM
#54
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Great so anyone else could buy the said part and have major issues, which wouldn`t have arisen if you had said what part it was and where from. Its not to bash said company, but to make us aware of the issues around a singular part. As if you had a mapping session stopped due to it, it cannot be a non critical part, so is of concern, esp as we know not what the said part is and where from. There could be someone this second with cash in hand pondering over this or an OEM part, and without any knowledge to the contrary buy a known defective part (known by some).
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