should i charge the garage??
25 January 2012, 09:07 AM
#61
At the end of the day his car was damaged while in the care of others, and because no one knows or will admit how it happened for what ever reason, wiley has to foot the bill.
Is there no such a thing as duty of care.
The tuner SHOULD as a matter of course check everything on a car with a costumer, that includes a full electrical check, bodywork and interior, it takes less than 5 mins, then it should be signed for, this was standard proceedure for me when i was doing accessory installations into vehicles and protects the customer and the garage.
Shows a distinct lack of professionalism imho, but corporate customers and companies that deal with multi million pound contracts understand the importance of such checks.
Is there no such a thing as duty of care.
The tuner SHOULD as a matter of course check everything on a car with a costumer, that includes a full electrical check, bodywork and interior, it takes less than 5 mins, then it should be signed for, this was standard proceedure for me when i was doing accessory installations into vehicles and protects the customer and the garage.
Shows a distinct lack of professionalism imho, but corporate customers and companies that deal with multi million pound contracts understand the importance of such checks.
25 January 2012, 11:03 AM
#62
The alloy was chipped not kurbed. As I said before, it was probably done by accident. By totally denying responsibility is just out of order.
I can even remember when going to TFS on the Saturday and looked at my car and the mark on the wing wasn't there (I was there for half hour just looking at my car, whilst waiting)
I even had marks on my seats, thinks its dust which I had to clean also. He said he would post my receipt and dyno printout, it's been 3 days and no sign of anything......
Wiley
I can even remember when going to TFS on the Saturday and looked at my car and the mark on the wing wasn't there (I was there for half hour just looking at my car, whilst waiting)
I even had marks on my seats, thinks its dust which I had to clean also. He said he would post my receipt and dyno printout, it's been 3 days and no sign of anything......
Wiley
25 January 2012, 11:09 AM
#63
personally id jump in car, drive to garage and sort it out face to face. wouldnt get annoyed or nasty, calm and collected. meeting in office and resolve it. but id take no nonsense off the guy either.
forums are good for advise on these issues, but i find a direct approach works best. imo
good luck with getting it sorted
forums are good for advise on these issues, but i find a direct approach works best. imo
good luck with getting it sorted
25 January 2012, 12:45 PM
#67
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Well you lot want to stop telling him to go see him face to face ( which I'm sure stewart would not have a problem with) then.
Man up and go see him its easy to make all these accusations on a keyboard
Man up and go see him its easy to make all these accusations on a keyboard
25 January 2012, 01:49 PM
#68
Will be popping in to see him as he's agreed to have a look at the issue. But to be honest, it'll cost me £150-£200 to repair damage. Don't want to waste another day and petrol for something he has already denied responsibility. I'll be going there to check the juddering an rattling
Booked an appointment with DMS to do wheel alignment Saturday
Wiley
Booked an appointment with DMS to do wheel alignment Saturday
Wiley
25 January 2012, 02:30 PM
#69
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You're both responsible for what has happened. You should've done a walk around with the car when you gave him the keys. And the garage should have noted if there was any damage on the vehicle before he took it. Now it's your word against his which will get you nowhere tbh
25 January 2012, 02:32 PM
#70
You're both responsible for what has happened. You should've done a walk around with the car when you gave him the keys. And the garage should have noted if there was any damage on the vehicle before he took it. Now it's your word against his which will get you nowhere tbh
25 January 2012, 10:59 PM
#71
I've had bits done at TFS racing, and they've always been brilliant.
29 January 2012, 02:23 PM
#73
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Re: Engine
hello people as to wiley comments
i don't usually comment on a thread like this as i feel they are petty and underhand and if the customer has a problem then they should sort it out with me instead of on a open forum.
the car came to me having been worked on by wiley's 'friend' and had a number of issues.
After rectifying a number of issues and getting the car running i took the car to the surrey rolling road where it was placed on the rollers and the car wouldn't rev over 4500 rpm i was advised by simon jgm that there was a problem with the engine as it was very noisy.
I then contacted wiley who agreed that i could strip the engine to diagnose the problem...once it was stripped i took the engine parts to steve gueiry smg tuning for precise measurements and it was found that the crank was at maximum tolerance and was advised to replace the crank, also measured the pistons and bores and they were also found to be at maximum tolerance so the engine need pistons and rebore, i contacted wiley and informed him of the problems and he told me to put it back together as he didn't want to spend any money on it! but i replaced main bearings and big ends with acl.
As to the issue of the catch can he supplied an incorrect catch can which had no breathers and only 2 pipe connectors so again i advised him that he needed another catch can, pipe work and connectors, and again he told me to put it back together with one hose from the crank breather which is why the other hose isn't connected as otherwise it wouldn't breath.
As to damage to the car if anything gets damaged whilst in my care then i would inform the customer not hide it and i would either repair the damage myself or get repaired by relevant trader.The car was also in the hands of surrey rolling road so damage could have occured there or whilst being transported there and back but i was unaware of the damage happening or being done by myself therefore will not be admitting liability .
As to the receipts they were posted last week as i told him , i have offered to do a copy and send to him but i am unable to send the graph for the power
run as i have already sent the original so informed him he will need to get a copy of that from srr but instead of saying yes please send another copy he has called me a liar.
I hope this clears a few things up as i do respect peoples car when they are in my care which i am sure previous customers will agree.
Stewart Taylor TFS Racing
i don't usually comment on a thread like this as i feel they are petty and underhand and if the customer has a problem then they should sort it out with me instead of on a open forum.
the car came to me having been worked on by wiley's 'friend' and had a number of issues.
After rectifying a number of issues and getting the car running i took the car to the surrey rolling road where it was placed on the rollers and the car wouldn't rev over 4500 rpm i was advised by simon jgm that there was a problem with the engine as it was very noisy.
I then contacted wiley who agreed that i could strip the engine to diagnose the problem...once it was stripped i took the engine parts to steve gueiry smg tuning for precise measurements and it was found that the crank was at maximum tolerance and was advised to replace the crank, also measured the pistons and bores and they were also found to be at maximum tolerance so the engine need pistons and rebore, i contacted wiley and informed him of the problems and he told me to put it back together as he didn't want to spend any money on it! but i replaced main bearings and big ends with acl.
As to the issue of the catch can he supplied an incorrect catch can which had no breathers and only 2 pipe connectors so again i advised him that he needed another catch can, pipe work and connectors, and again he told me to put it back together with one hose from the crank breather which is why the other hose isn't connected as otherwise it wouldn't breath.
As to damage to the car if anything gets damaged whilst in my care then i would inform the customer not hide it and i would either repair the damage myself or get repaired by relevant trader.The car was also in the hands of surrey rolling road so damage could have occured there or whilst being transported there and back but i was unaware of the damage happening or being done by myself therefore will not be admitting liability .
As to the receipts they were posted last week as i told him , i have offered to do a copy and send to him but i am unable to send the graph for the power
run as i have already sent the original so informed him he will need to get a copy of that from srr but instead of saying yes please send another copy he has called me a liar.
I hope this clears a few things up as i do respect peoples car when they are in my care which i am sure previous customers will agree.
Stewart Taylor TFS Racing
29 January 2012, 02:46 PM
#76
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you was advised on numeous occasions that engine wont last as you didnt want new parts fitted.You cannot run power on rubbish engine as it was made 402bhp to simon and charlies amazement.Maybe next time take peoples advise and listen
29 January 2012, 02:52 PM
#78
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I'm not getting involved in this but if the guy at TFS is totally unaware of any damage then why would he admit responsibility,
I think its something that should of been checked by both parties when the car was taken to the garage (I work in people's home's and before work starts with do an inspection for any damage and its signed) Also when the car was collected you should have a good look over it before paying the bill and taking the car
I think its something that should of been checked by both parties when the car was taken to the garage (I work in people's home's and before work starts with do an inspection for any damage and its signed) Also when the car was collected you should have a good look over it before paying the bill and taking the car
Last edited by -shane-; 29 January 2012 at 02:53 PM.
29 January 2012, 02:52 PM
#79
The block was a well maintained block from enginetuner, regularly serviced and had done less than 20K miles.
Anyway, are you saying that the car could've been damaged whilst in your hands. As you said clearly on your text "it wasn't me"
Wiley
Anyway, are you saying that the car could've been damaged whilst in your hands. As you said clearly on your text "it wasn't me"
Wiley
29 January 2012, 02:59 PM
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As with anything you buy second hand you dont know what condition it is in and no guarantee.May have been good new but not now maybe take up with engine tuner as i have all parts measured and can back it up
29 January 2012, 03:32 PM
#85
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you have put my 100% reputation on line
i would like an applogy as i have done nothing wrong you have made mistake by not listening to me and admit that i was in contact with you and told you problems from start
i would like an applogy as i have done nothing wrong you have made mistake by not listening to me and admit that i was in contact with you and told you problems from start
Last edited by dr-frank-in-stew; 29 January 2012 at 03:44 PM.
29 January 2012, 04:40 PM
#86
100% record? Another snetter has already informed that it's already happened to him. Damaged alloy, and you said it wasn't you. Don't try to act all innocent, you charged me £3.5k for sweet FA. And my car came out almost as bad as it went it.
Tbh until I get the receipt, and I ain't got a clue why it was that price
Wiley
Tbh until I get the receipt, and I ain't got a clue why it was that price
Wiley
Last edited by wiley; 29 January 2012 at 04:42 PM.
29 January 2012, 05:10 PM
#88
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just to clear this up, you paid for it not knowing what was done????
what happened to the car for it to break down? just loss power?
let us know what rich at fb says is the problem.
P.M if you prefer
what happened to the car for it to break down? just loss power?
let us know what rich at fb says is the problem.
P.M if you prefer
29 January 2012, 05:12 PM
#89
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I have never had a complaint so yes 100% whom ever has told you that hasn't said anything to me so how can they complain when they haven't informed me !!
Don't start name calling you knew what the bill was and for what, that isn't just mine was srr for the rolling time and jgm for mapping ! you are trying to imply that the reason your car has been recovered is my fault but you have been told all along the engine was no good but chose to ignore the advise of a number of experts therefore the fault is yours i spoke to you throughout the job telling you what was happening and the cost yet you didn't have a problem then but now you want to call me names and bad mouth my work. it seems to me that you are just trying to find a scapegoat for the fact that you didn't want to spend money on your car to repair it properly you chose to have it put back together as it was so yes not much better than when you bought it in but your choice.
As for £3.5k for sweet f.a do you expect engine taken out stripped etc for nothing! rolling road for nothing, mapping for nothing! i guess you expect alot but don't realise with a car like a subaru you can't run them with worn parts which you where told but you din't want to repair so its you at fault .
Initially this thread was about damage to your car now its turned into a childish put down of me i did what you asked it was your choice not to replace the worn parts so no one to blame but you.
As for the damage i didn't cause it and will therefore not be paying for the repair !
By the way have you been bad mouth SRR and JGM in the same manner no so i would say you are looking for someone to blame other than yourself but as i have stated and told you on numerous occasions the engine was knackered !
Please refrain from continuing to post remarks on here implying that its my fault when it isn't or i will be obliged to take legal action as you are trying to ruin the credibility of my business and there are a number of people who can clarify that you engine was knackered and you were advised likewise.
I have offered to send you a copy of the receipt but you just called me a liar saying that i hadn't posted them why would i lie about something so petty! i can't send you the power run as i already have but you are claiming not to have received it so you will need to contact SRR for that.
I hope this is an end to all of this as i have covered all aspects of you problem of which i am not at fault.
I have said all i want to say i will not be commenting on this thread again and hope you do the same!
Don't start name calling you knew what the bill was and for what, that isn't just mine was srr for the rolling time and jgm for mapping ! you are trying to imply that the reason your car has been recovered is my fault but you have been told all along the engine was no good but chose to ignore the advise of a number of experts therefore the fault is yours i spoke to you throughout the job telling you what was happening and the cost yet you didn't have a problem then but now you want to call me names and bad mouth my work. it seems to me that you are just trying to find a scapegoat for the fact that you didn't want to spend money on your car to repair it properly you chose to have it put back together as it was so yes not much better than when you bought it in but your choice.
As for £3.5k for sweet f.a do you expect engine taken out stripped etc for nothing! rolling road for nothing, mapping for nothing! i guess you expect alot but don't realise with a car like a subaru you can't run them with worn parts which you where told but you din't want to repair so its you at fault .
Initially this thread was about damage to your car now its turned into a childish put down of me i did what you asked it was your choice not to replace the worn parts so no one to blame but you.
As for the damage i didn't cause it and will therefore not be paying for the repair !
By the way have you been bad mouth SRR and JGM in the same manner no so i would say you are looking for someone to blame other than yourself but as i have stated and told you on numerous occasions the engine was knackered !
Please refrain from continuing to post remarks on here implying that its my fault when it isn't or i will be obliged to take legal action as you are trying to ruin the credibility of my business and there are a number of people who can clarify that you engine was knackered and you were advised likewise.
I have offered to send you a copy of the receipt but you just called me a liar saying that i hadn't posted them why would i lie about something so petty! i can't send you the power run as i already have but you are claiming not to have received it so you will need to contact SRR for that.
I hope this is an end to all of this as i have covered all aspects of you problem of which i am not at fault.
I have said all i want to say i will not be commenting on this thread again and hope you do the same!
29 January 2012, 05:40 PM
#90
Once the car is in your hand, isn't it your job to make sure you're looking after the car. Wether it's at your garage or another place. Anyway, you've denied responsibility and there's nothing else I can do.
In terms of the other members damage, he said he was actually face to face with you when you denied it. Wouldn't have made that up to give you bad rep, but he pm'd saying what you done.
And I've royal mail for 10 years and I've never lost anything lol
Wiley
In terms of the other members damage, he said he was actually face to face with you when you denied it. Wouldn't have made that up to give you bad rep, but he pm'd saying what you done.
And I've royal mail for 10 years and I've never lost anything lol
Wiley