Is the customer always right?
09 October 2012, 08:14 PM
#31
Well, the aftermath of the latter isn't always so pleasant. Not all customers are reasonable enough to eat a humble pie and admit their fault without causing a scene. That's where the seller loses his/her temper, you know. Customer mentality is that parting with money is the biggest favour to the seller. Even when the customer is at fault, he/she doesn't p!ss off without a fight, in a hope to yield something out of the seller.Or, at least to ruin seller's reputation in public. I think its blackmail. 
Saying that, there are some terrible sellers/service providers as well, and an awkward (ok, assertive) customer is just right for that sort.
Saying that, there are some terrible sellers/service providers as well, and an awkward (ok, assertive) customer is just right for that sort.
11 October 2012, 03:38 PM
#32
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yes that is right enough about the likely reaction of course.
I usually try to give an irrefutable explanation,provided it is right naturally, and then walk away.
Tends to cancel out any kind of satisfaction for the complainant too.
Les
I usually try to give an irrefutable explanation,provided it is right naturally, and then walk away.
Tends to cancel out any kind of satisfaction for the complainant too.
Les
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