Shaun

I never said the OP was a keyboard warrior - just to make that perfectly clear!

Yes, strangely enough, it is perfectly acceptable to praise publicy when good service has been provided.

During any grievance, it is normal practice is to take it up with the company or individual first. Not come on a public forum and give it both barrels, especially during a time when that individual doesn't normally frequent the site. However frustrated the individual is, that just isn't justified imo.

Personally I would rather confront the company or individual, rather than doing what has been done here. However, that's how I manage situations in the real world every single day of my life.

This will only ever turn to rat **** on a public forum, since every man and his dog has an opinion, that quite frankly is between the OP and said company.

You're only fueling this situation with what you are saying, regardless of what you know or think you know. Like I said, this will only turn to rat **** and I'm sure the OP can tell his own story and fight his own corner.

addi monster

iTrader: (6)

FFS

Would you not like to see both sides to a company you may well use and see there so called after sales help ,,,

I know i damn well would

So to all you EGO strokers, This is the place to place both good and bad feedback!

Blue and Gold

iTrader: (1)

What he has said involves MY car and it's a lie, so that kind of makes your post invalid

SCOOBYNIPPA

iTrader: (3)

Good on you for naming and shaming, it needs to be done to show what some company's can be like.

Shaun

I'm sorry, but I don't see that as being a reason not to either pick up the phone during your lunchbreak or at the very least drop the guy an email or a PM. At least if he didn't respond in a timely manner, you would have had further reason to take it public if you really wanted to.

The fact that you haven't approached David initially does suggest that your approach to this hasn't probably been the best in hindsight.

Unless you have been very naive.... this has started to turn into a witch hunt, which I would hope wasn't your intention. That certainly won't gain any sympathy or help correct any wrong doing imo.

topshot

iTrader: (4)

So take it up with him directly? Doesn't need a forum post slating the company when you havn't done everything else first to resolve the 'issue'
Their reputation for excellent work/advice makes this thread even more pointless

jazzyjembreaze

iTrader: (11)

I want a good clean fight
Watch your low blows!!!
& keep your guards up at all times

Sorry , thought I was posting on espn
For a minute WTF

topshot

iTrader: (4)

No because this thread was started over comments said about a car not their quality of work which is quite frankly all i care about

Truss

iTrader: (2)

Ahh, im guessing it was you and lagamorph i spoke to at PP on saturday. Im Ben with the blue blob with bbs wheels.

Fair play for posting, I can see why you'd be cheesed off.

Not sure why people don't like to see the "other side" and not just praising posts, I for one think its no good just hearing **** licking.
Why ask if the thread can be closed?

Pramas

Ive had problems with a well known sponsor on here before as well, did my thread, got slated, fact was they did shoddy work and people should hear about it.
I do have to say until i made a thread on here they told me to basically f**k off ( yes i had been down face to face with them) , then all of a sudden a option was on the table ( weird that )
The OP does have a point, maybe the email was badly worded, rather than saying he cant recommend it it would probably of been best to say he cant comment unless of course David has extra to add

ad uk

iTrader: (6)

I wonder what mr api has to say to this?? And I can say there workmanship is ****e due to the car going back to them for smoking and I mean fog !!!! Then them saying to the op new valves and head gaskets hahaha what a fukin lie got back from api Afta picking the car up not a new head gasket in sight that engine hasn't been apart in a million years and they had the nerve to smash he would have to run it in for 600 miles '!!!!!! So of course I will defiantly take my car there for work as the **** if !!!!

Lagamorph

iTrader: (12)

read the time the thread was posted... It was simply too late to call api. So what your saying is the op can't have freedom of speech because his views and opinion don't match yours.

Try reading the entire thread before making assumptions. Tom has given api fair chance to resolve all the problems with the car but due to David's arrogance he was ignored and had to take it elsewhere to fix the car. This thread is well deserved but will obviously cause friction with those of you that think Api can do no wrong.

Its very easy to take the moral high ground when it's not your car or your sale that's being jeapordised. I personally would have taken a legal route with David well before this and before putting my own hand in my pocket like tom has. David has no right not to be publicly shamed, his own arrogance and petty behaviour got him here.

Shaun

I'm fully aware of the OP thread time, and that is something that could be construed as being deliberate since the company in question would not see it for over 12 hours, thus achieving more exposure or damage. Im sure that wasn't the intention, but you may see how subjective things can be seen.

"Freedom of speech" you're having a laugh arnt you! There is no such thing in the real world!

This is nothing to do with who it is, what is being said, but is EVERYTHING to do with the way it has been done. You've seemed to have lost that in translation.

Blue and Gold

iTrader: (1)

I haven't had a lunch break in 3 and a half weeks due to my job, I'm lucky if I get 2 minutes here or there to myself to throw a sandwich down my neck and have a quick drink

scoobyjunky

iTrader: (6)

Well my car has been with them for the last couple of weeks and they have done me fine good price for good work in sorting my problems so there not all bad !!!

Wmscooby

iTrader: (24)

Well said Andy. I'm sure Tom wasn't the first or won't be the last.

Interesting how some peeps can take their car to anywhere, get good service, for either a big or small job and rave about it. The proof in the pudding is how you were spoken to, what customer service you got and whether you are happy with the service you received. As mentioned in other posts very easy to give a glowing report of who you used, but on the other hand if you dare make an issue of it, it's like the end of the world has come

Issues like this should be bought up no matter how small or large they are to give the public the opportunity to make their own decisions

MattyB1983

iTrader: (51)

API have been online many times since the thread was started.

APIDavid

iTrader: (4)

Quite simple really. I misunderstood about the paintwork I seem to recall a post somewhere that said you were going to get the paint "fixed", if I am wrong then I am sorry.

The guy in Sweden called me up and asked about 'my car ' I replied that when I had it it was a lovely car, it was my own and it went as well as any I have ever owned. But that since we last saw it it has been elsewhere for work and mapping and I could not confirm what the state and condition of the car is now.

I bought it back cos the guy who owned it now was desperado for money and we had a deal.

You came and saw the car, you approved it and we agreed that we'd fit pads and discs all a round, but that the car needed a prep and that it had no alarm fitted as the original Thatcham 2 was playing up and there was a danger that it might not unlock one day. safer to disarm it.

You then moaned about oil consumption or rather smoke from the exhaust. I hoped it would settle, but it didn't, so we sorted out the engine.

Since the day you took it away with the fresh engine you have not contacted me directly about anything. I just get the odd snippet from the forums.

I haven't read all the posts on here, I get the idea.

David APi

Tidgy

So API rebuilt the engine for you and you post up like that?

Holy cow, talk about other side of the story changing the picture

APIDavid

iTrader: (4)

Not quite right there Tidge, We replaced the whole engine with a low mileage unit that I had been hanging onto for a project. It was quicker and cheaper for me to do it that way AND as we were doing it under "warranty", it was my choice how to fix the probem I never said to Tom or anyone that we had rebuilt the engine

In the end the oil smoke problem was cured.

Try getting a whole engine replaced with a mechanical breakdown insurer.

JonMc

iTrader: (51)

As ever, 2 sides to every story. Whatever is said when my gearbox eventually gives up I still intend to use API for the replacement. Everyone has an off day, and this off day isn't that bad as David is entitled to his opinion as is the OP.

Shaun

You want a bigger wooden spoon perhaps!?

Blue and Gold

iTrader: (1)

Firstly I would like to thank you for your apology as I know it takes a lot to admit when you are wrong, I was considering getting the car fully resprayed and I'm sure that Ryan (prodriverules) would confirm this. I have not ever dispute the quality of any with done by yourselves to this car or any other but you gave someone wrong information about a car you have only heard snippets about since last seeing it and in my opinion that is unprofessional and wrong. Others will think that I am just on here moaning and will defend you with their good experiences etc as for the car smoking and using oil, yes you sorted the engine out for which I was grateful but the engine shouldn't have been like that in the first place.

There are a number of reasons I have not been back to you with the car and the main one is that it's a 2 hour round trip to get to yourselves and back home and you don't work Saturdays which is my only free day to do this, I also have a perfectly good and capable specialist within 10 miles of my house who do work Saturdays.

My problem was that you lied about a car you hadn't seen in months that in the opinion of many is much better now than what it was and tried to put off a potential buyer.

Alan Jeffery

APi and Enginetuner are competitive in the market.
However, as David's character has been called into question I would like to weigh in with a measure of support for him.
On one particular occasion, David personally demonstrated a high level of integrity which resulted in the arrest of a miscreant and the return of expensive goods to the rightful owner. (Us!)
David and I occasionally do business, all of which has been satisfactory.
When viewpoints are opposing, sometimes it's best to reflect before posting something which can be misinterpreted. Other than that, I have nothing to add, knowing nothing about it.

Blue and Gold

iTrader: (1)

I still have the email where you said that you had done piston rings and valve stem seals not an engine change

The Gaffer

Hi,

theres not a week that goes by where someone rings up about a car thats up for sale with scoobyclinic stickers on the windows, they ask what we have done to it, sometimes its easy to answer as it was here not long ago, other times its impossible as the car has changed owners, upgrades or down grades have been done and a mapper we dont know personally has messed with it.

We have even seen copy stickers on the windows the say www.scoobyclinic.co.uk when its actually www.scoobyclinic.com simply added to help sell the car

I dont know the full facts of this case but I do know David at API is one of the good guys.

David is entitled to his opinion of the car and can only state what he knows, its a diffficult possition to be in, if he says the cars great and you make a sale hes the hero, however when the new owner finds stuff he is not happy with he will be on Davids back giving him grief, a case of dammed if you do and dammed if you dont.

Over the years we have had to adopt the "no comment" way of dealing with this type of enquiry, unless of course we do know the car then we will advise as best we can, if we are in any doubt we wont advise either way, unfortunetely people then think we are being unhelpful.

cheers
Kev

Alan Jeffery

Ditto..

prodriverules

iTrader: (52)

I can confirm no paint work was done and if it had of been it would have no doubt been done by myself.

fawor

iTrader: (3)

+1
make bad comment about sponsor and straight whem You check visitors on Your login is always OP

cster

Is this supposed to be ironic - because I don't see any type of apology from you. Perhaps you don't think one is due?
I did read your first post three times, but it was so badly written, that I could make no sense of it at all.
I gather you felt aggrieved that API did not recommend your car to a potential buyer.
Well that is his perogative isn't it?
As to why you came straight on here without (by your own admission) contacting API in the first instance - one can only guess why you thought that was the right thing to do.