Well played Apple, love your work.
#1
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Well played Apple, love your work.
So my 2010 Macbook started panicking a while ago, think Windows blue screen of death but prettier. Online checks suggest a hardware fault, oh no! Booked a Genius appointment and took it to the Apple store, was my usual charming self which resulted in a £480 bill for a new motherboard being reduced to zero, yes, zero.
The only bummer is it'll take a week, but no biggie I have my eight year old iMac to use, it's as good as the day I bought it.
Total cost of ownership people, can't state it enough.
The only bummer is it'll take a week, but no biggie I have my eight year old iMac to use, it's as good as the day I bought it.
Total cost of ownership people, can't state it enough.
#5
A Macbook fails catastrophically after only 4 years, you just can't get the quality these days no matter how much you pay . My 2006 IBM ThinkPad T60 upgraded with SSD and running Windows 7 still going strong, it just works!
#6
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#8
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#11
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I'd do this 8 year old iMac but it's 32bit only and maxed at a whopping 2GB, adequate like yours but I need more than adequate.
#12
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You enjoy your IBM, I enjoyed the two I've owned but just couldn't go back to Windows or Ubuntu, too much work too much hassle.
#14
#15
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That's all I have Mart, you'll just have to believe me, maybe when I pick it up there'll be another receipt, otherwise you're welcome to come round in a month and go through my bank statements, I'll even make you a cup of tea.
#16
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Seems to me they didn't want to rock the boat of letting their loyal customers pay for their mistakes
#17
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He went straight to his manager for authorisation of a FOC repair, then checked stock and that was it. His notes that I signed on his iPad mentioned EU Law and six years, I didn't take a photo.
I was fully prepared to pay £400 when I walked in, probably would have paid the £500 but would also have been tempted to upgrade to a new MacBook, but £2,500 is a lot of pennies right now especially when I want a new iPad.
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No, I did know about the defect and have known about it for a good while. I mentioned the Kernel Panic and had the report on screen. The first thing the young man did after seeing it was GPU based was run a special test just for this fault. He told me about it.
He went straight to his manager for authorisation of a FOC repair, then checked stock and that was it. His notes that I signed on his iPad mentioned EU Law and six years, I didn't take a photo.
I was fully prepared to pay £400 when I walked in, probably would have paid the £500 but would also have been tempted to upgrade to a new MacBook, but £2,500 is a lot of pennies right now especially when I want a new iPad.
He went straight to his manager for authorisation of a FOC repair, then checked stock and that was it. His notes that I signed on his iPad mentioned EU Law and six years, I didn't take a photo.
I was fully prepared to pay £400 when I walked in, probably would have paid the £500 but would also have been tempted to upgrade to a new MacBook, but £2,500 is a lot of pennies right now especially when I want a new iPad.
#19
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#21
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I didn't argue my case, I walked in with an error on screen and walked out happy. I could have argued my case, but didn't need to.
#22
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Wouldn't it be great if every computer company did everything they were required to do. I definitely charmed him, there were all sorts in there that day, it's a popular place.
#24
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jack word of advice when the swapped my logic board they didn't flash my original serial number to the board it gave me some right problems with iMessage and authentication of stuff.
took me a few hours to find and the apple serialiser tool, can only be used once on the motherboard but if you do need it and i can send it you
took me a few hours to find and the apple serialiser tool, can only be used once on the motherboard but if you do need it and i can send it you
#26
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Apple called today to let me know it will be fixed much sooner than expected, quite likely tomorrow, more great service.
Can't wait to get it back, the 32bit iMac is fine but 32bit has had it's day, I miss my work horse.
Can't wait to get it back, the 32bit iMac is fine but 32bit has had it's day, I miss my work horse.
#30
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To be fair to them, they make a point about being honest. My Wife's iPhone4S toasted it's Wifi a couple of months ago. I did all the research but when I called Apple, they suggested that as it was over one, but under two I go to the shop directly as there was a 2 year EU warranty rather than Apple's own.
That's the law and they advised me clearly and correctly. Can't fault that at all.
The shop did a quick test and offered a replacement phone FOC and no problem at all. I used the credit against a new 5S but even then they looked up the values against local and internet trade in deals for me in the shop.
Couldn't have been more honest, open and fair.
That's the law and they advised me clearly and correctly. Can't fault that at all.
The shop did a quick test and offered a replacement phone FOC and no problem at all. I used the credit against a new 5S but even then they looked up the values against local and internet trade in deals for me in the shop.
Couldn't have been more honest, open and fair.