why does my iPAQ..
10 July 2002, 01:49 PM
#1
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have a bizzare purple hue to the screen?. if i tilt the left hand side away from me the colours seem to look more normal and less purple. also if i switch the thing off while it is docked (w2k), it refuses to power up again until i do a soft reset.
is it buggered or should i try the new OS that is being touted around on grokster etc.
is it buggered or should i try the new OS that is being touted around on grokster etc.
10 July 2002, 06:48 PM
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what iPaq do you have, eg 38xx 39xx etc? and what version of active sync are you running?
I've had a quick look through what we call 'engineering advisories' but there's nothing listed for the problem you are experiencing, but I'll ask the support team on Friday.
Phil
I've had a quick look through what we call 'engineering advisories' but there's nothing listed for the problem you are experiencing, but I'll ask the support team on Friday.
Phil
10 July 2002, 07:10 PM
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version 3.5, the ipaq is a 3850.
maybe it's a w2k thing, i havent tried with another OS.
thanks for the input
also if i dock the ipaq with active sync running, but with the ipaq off, i get the found new usb device box appear.
maybe it's a w2k thing, i havent tried with another OS.
thanks for the input
also if i dock the ipaq with active sync running, but with the ipaq off, i get the found new usb device box appear.
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15 July 2002, 05:47 PM
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in answer to the original question, the screen is shagged and so is the systemboard - well... atleast that's what our techies tell me!
You could try re-flashing the firmware on the iPAQ to stop the problem when connecting to the PC.
The only real solution is to send it back under warranty which normally takes a few days.
Sorry,
Phil
You could try re-flashing the firmware on the iPAQ to stop the problem when connecting to the PC.
The only real solution is to send it back under warranty which normally takes a few days.
Sorry,
Phil
15 July 2002, 06:06 PM
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you don't, you bin the whole thing or send it back under warranty.
There was an early batch of the 3600 iPAQs manufatured in the September/October which had batteries that would not hold their charge after about 3 months of use. Other than that I haven't heard of other battery problems.
Phil
There was an early batch of the 3600 iPAQs manufatured in the September/October which had batteries that would not hold their charge after about 3 months of use. Other than that I haven't heard of other battery problems.
Phil
15 July 2002, 06:25 PM
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towzer,
reflashing the firmware-is that the same as the full reset? i.e hold the reset in for a few seconds and press the two ouside nav buttons?
reflashing the firmware-is that the same as the full reset? i.e hold the reset in for a few seconds and press the two ouside nav buttons?
15 July 2002, 07:00 PM
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No... a firmware reflash is a term used to describe the process for updating the ROM's. A reset will only erase memory contents and any applications that were loaded after shipping from factory. The firmware/ROMs contain the basic operating system and some applications such as calendar etc.
Sometimes the firmware becomes corrupt and needs to be reprogrammed. To do this you typically connect the iPAQ to the PC and run the system SoftPAQ - download it from the web:
http://www.compaq.com/support/files/handheldiPAQ/us/index.html?cat=iPAQ%20Internet%20Devices
Phil
Sometimes the firmware becomes corrupt and needs to be reprogrammed. To do this you typically connect the iPAQ to the PC and run the system SoftPAQ - download it from the web:
http://www.compaq.com/support/files/handheldiPAQ/us/index.html?cat=iPAQ%20Internet%20Devices
Phil
15 July 2002, 10:32 PM
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towzer,
done the rom thing and i still have the purple haaze.
back in the box and off to compaq it is.
thnx anyway,
mj
done the rom thing and i still have the purple haaze.
back in the box and off to compaq it is.
thnx anyway,
mj
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