lardypants

copaq laptop quite a new one, the mouse pointer all of a sudden freezes and i cant doo naff all so have to switch it off

if left frozen she shuts off after 5 mins or so on its own, the laptop has no battery, runs on mains, is that the cause?

its fuggin me right off so far its lost me loads on ebay( freezes allways at the wrong moment)

DazV

Give it a full reformat and install of WinXP!

Foot_Tapper

Lardy...got loads to go on m8.
Who installed the OS, where did you get the laptop ?
Has the memory been upgrade by anyone, what is the bios level.
Any extra drivers been installed.
Do you have anti-virus running in realtime, is there only one
anti-virus package installed, if any.
Did the problem occur after something was installed, downloaded ?
Any bios settings changed ?
possibly memory or IRQ related. too hard to say.

lardypants

um lol dont understand hardly any of that lol, bought the laptop 6 months ago from pc world, xp already instaled (ex demo)

judgejules

If you not already running IE 6 try and upgrade to it. I had this problem earlier in the year, IE was locking up, total non-response except the odd box drawing once a minute.

If you are running 6, then a bit of hacking needs to be done to the registry to get it re-installed.

HTH

Jules

scoobysnacks

Make sure you have all the XP patches installed and especially Service Pack 1. After that, if the problem persists, you can try changing some BIOS settings or look at the BIOS providers site for an update. Get some help with these things though - you can mess up big time if you make a mistake in this area...
We had a similar problem with PC's in work (not laptops) and a dodgy motherboard was the cause so the above may not help. Didn't PC world give you a warranty? Definitely ring and hassle them for a free fix before spending hours on the above.

lardypants

yes gave me 1yr warentee, had another thought tho, i use the laptop in living room sat on a arm of a leather sofa it never moves is always used there, could it be overheating????? as it does get hot

scoobysnacks

Definitely a possibility. Makes sure no vents are covered when you use it, so best to put it on a flat surface.