Telephone No, for dabs.com ??
23 October 2003, 04:51 PM
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Note that because our service is fully automated, we do not have a customer services telephone desk. Customer services queries will be handled via email only.
I never thought buying something off that excuse for a website would cause so much frustration as I have had this afternoon. [img]images/smilies/mad.gif[/img]
and to cap it all off, tomorrow, when it arrives it wont be what I ordered.... <shakes head in disbelief>
Andy
23 October 2003, 04:53 PM
#4
web links
http://www.dabs.com/uk/contactus/
or
http://uk.pricerunner.com/retailer/359/
Now go and have a shout at them !!!
http://www.dabs.com/uk/contactus/
or
http://uk.pricerunner.com/retailer/359/
Now go and have a shout at them !!!
23 October 2003, 05:31 PM
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where do you want me to start...
wanted to order a WD caviar 40 GB HDD
(selling my old pc to a family member)
Used his C/card (with his full authorisation)
on clicking add to basket the page would change saying
"you have not added anything to your basket" ???????
Ok maybe it's me, being a dim wit. try a further four times, approaching the "add to basket button from different angles (read pages)
Re-start pc, dial up and try again..
eventually get what I wnat into the basket.
continue through order and
SUBMIT
(after carefully checking what I had ordered as it's not my money)
Wait for the receipt page to load so I can print it off and give to owner of c/card...
what comes up on the receipt page is some pocket drive HDD @ £114
WTF !!!!!!!!!!!!!!!
the HDD I ordered was £52:00
Ok no big deal I'll cancel it..... hmm where's the cancel button... nope have to use the help pages
still no joy.... ok I'll ring em........
FFS ! (see my last post)
Ok I'll have to e-mail em,
back through the contact us page which now gives me a box saying "an exeption has occured, there is no need to contact us as an engineer has been notified of the fault automatically"
click back.... page expired
starting to feel the need to punch something now...
home page > contact us...ahh some mail addys at last.
Click order enquiries... wite a simple note to say someones got something wrong. send
a few moments later I get an e-mail saying thank you for my order (saracastic ****ers [img]images/smilies/mad.gif[/img])
Ok I'll write a proper e-mail as well, to the link specified in that mail. (enquiries@dabs.com)
BOING !!! back comes that mail saying enquiries@beta.dabs.com failed ??? WTF i didn't send it to beta dabs.
checked the properties of the mail to make sureit did send where it was supposed to go and yes.... it did.
so manually typed it in.. and it bounced again.
So not only am I getting something I didnt order.
I cant call them because they dont do telephone convos
I cant mail them because there ****ing e-mail address is not valid.
I could quite easily shove that USB device up the delivery drivers rusty sheriffs star... but that would not help.. and it's not his fault !
[img]images/smilies/mad.gif[/img][img]images/smilies/mad.gif[/img][img]images/smilies/mad.gif[/img]
Andy
wanted to order a WD caviar 40 GB HDD
(selling my old pc to a family member)
Used his C/card (with his full authorisation)
on clicking add to basket the page would change saying
"you have not added anything to your basket" ???????
Ok maybe it's me, being a dim wit. try a further four times, approaching the "add to basket button from different angles (read pages)
Re-start pc, dial up and try again..
eventually get what I wnat into the basket.
continue through order and
SUBMIT
(after carefully checking what I had ordered as it's not my money)
Wait for the receipt page to load so I can print it off and give to owner of c/card...
what comes up on the receipt page is some pocket drive HDD @ £114
WTF !!!!!!!!!!!!!!!the HDD I ordered was £52:00
Ok no big deal I'll cancel it..... hmm where's the cancel button... nope have to use the help pages
still no joy.... ok I'll ring em........
FFS ! (see my last post)
Ok I'll have to e-mail em,
back through the contact us page which now gives me a box saying "an exeption has occured, there is no need to contact us as an engineer has been notified of the fault automatically"
click back....
page expired starting to feel the need to punch something now...
home page > contact us...ahh some mail addys at last.
Click order enquiries... wite a simple note to say someones got something wrong. send
a few moments later I get an e-mail saying thank you for my order (saracastic ****ers [img]images/smilies/mad.gif[/img])
Ok I'll write a proper e-mail as well, to the link specified in that mail. (enquiries@dabs.com)
BOING !!! back comes that mail saying enquiries@beta.dabs.com failed ??? WTF i didn't send it to beta dabs.
checked the properties of the mail to make sureit did send where it was supposed to go and yes.... it did.
so manually typed it in.. and it bounced again.
So not only am I getting something I didnt order.
I cant call them because they dont do telephone convos
I cant mail them because there ****ing e-mail address is not valid.
I could quite easily shove that USB device up the delivery drivers rusty sheriffs star... but that would not help.. and it's not his fault !
[img]images/smilies/mad.gif[/img][img]images/smilies/mad.gif[/img][img]images/smilies/mad.gif[/img]
Andy
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23 October 2003, 06:11 PM
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Oh dear... I've just found this on a customer review site !
-----------------------------------------
I've been a both a business and personal customer of Dabs for over 7 years spending literally tens of thousands of pounds over that period. I'd never had any real reason to deal with their customer services until recently where they've shown themselves to be very, very amateur indeed.
About a month ago I ordered an IDE hard drive. When it arrived, I found they'd sent me a serial ATA drive instead without even consulting me. It's pure luck that the system I was building had the appropriate interface to use this drive already. I never bothered about returning it because I had neither the time nor inclination to wait for a replacement. Everyone makes mistakes, and I thought no more of it, but I wasn't quite so lucky with my most recent order.
I ordered a flat panel monitor which arrived promptly, as have most things I've ordered from Dabs. Unfortunately, I wasn't at home when the delivery was made and a neighbour thought they were doing me a favour by signing for it. Alarm bells rang as soon as I saw the box, as it had an RMA number on it in big black marker pen (for those who don't know an RMA is a number Dabs use to track returned items). I didn't feel much better when I opened the box to find two delivery notes; my own one and one that was dated a fortnight previous for a completely different customer with a handwritten message stating the monitor was faulty! True enough, the monitor didn't work when I plugged it in. And quite apart from that it was missing cables, manuals, remote control etc. As if any more proof were required, I peeled back the address label on the box and found the address of the previous customer!
I'm aware Dabs do sell returned items for cut price after they've been refurbished, but I paid FULL PRICE for a BRAND NEW item! It's impossible to speak to anyone over the phone at Dabs, you only ever get a recorded message asking you to email them. So I emailed them asking for return instructions and pointing out that it's surely illegal to have sold me this broken, used monitor as being brand new and charging full price for it. It was all they could do to muster a one word apology of "sorry". The monitor was picked up by their carrier, as arranged, and a few days later I got an email saying that I'd been refunded because they had no more stock of the monitor. Stupidly, I never checked my credit card statement at the time to make sure they actually had, but I did note in the email they said they'd only refunded me the price I'd paid for the monitor, not the so-called 'handling charge'. So, I yet waste more time writing them an email asking under what circumstances they thought it was acceptable that a customer should be charged a handling charge for a botched order. They eventually agreed and refunded the few pounds handling charge too.
By this point I'm thinking my business may be better placed elsewhere... it's not like there's a lack of online computer suppliers in the UK. Anyway, it wasn't actually till a couple of weeks later when I was checking my credit card bill to see they actually hadn't refunded me for the monitor at all, they'd only refunded the handling charge. And, by this point, my credit card company had charged interest on the outstanding balance. So, yet again, I find myself chasing them via email for a refund.
For anyone remembers Dabs in the days when you could actually telephone them, their telephone-hold music was periodically interrupted with a recorded message telling you that "your custom is important to us... we appreciate you have a choice". I wonder at what point they stopped appreciating their customers, or realising that they DO have a choice?
In the past I would've been hard pushed to fault Dabs and would (and did) recommend them to friends and colleagues. I'll still tell friends and colleagues about Dabs in the future, but it certainly won't be favourable.
Andy
-----------------------------------------
I've been a both a business and personal customer of Dabs for over 7 years spending literally tens of thousands of pounds over that period. I'd never had any real reason to deal with their customer services until recently where they've shown themselves to be very, very amateur indeed.
About a month ago I ordered an IDE hard drive. When it arrived, I found they'd sent me a serial ATA drive instead without even consulting me. It's pure luck that the system I was building had the appropriate interface to use this drive already. I never bothered about returning it because I had neither the time nor inclination to wait for a replacement. Everyone makes mistakes, and I thought no more of it, but I wasn't quite so lucky with my most recent order.
I ordered a flat panel monitor which arrived promptly, as have most things I've ordered from Dabs. Unfortunately, I wasn't at home when the delivery was made and a neighbour thought they were doing me a favour by signing for it. Alarm bells rang as soon as I saw the box, as it had an RMA number on it in big black marker pen (for those who don't know an RMA is a number Dabs use to track returned items). I didn't feel much better when I opened the box to find two delivery notes; my own one and one that was dated a fortnight previous for a completely different customer with a handwritten message stating the monitor was faulty! True enough, the monitor didn't work when I plugged it in. And quite apart from that it was missing cables, manuals, remote control etc. As if any more proof were required, I peeled back the address label on the box and found the address of the previous customer!
I'm aware Dabs do sell returned items for cut price after they've been refurbished, but I paid FULL PRICE for a BRAND NEW item! It's impossible to speak to anyone over the phone at Dabs, you only ever get a recorded message asking you to email them. So I emailed them asking for return instructions and pointing out that it's surely illegal to have sold me this broken, used monitor as being brand new and charging full price for it. It was all they could do to muster a one word apology of "sorry". The monitor was picked up by their carrier, as arranged, and a few days later I got an email saying that I'd been refunded because they had no more stock of the monitor. Stupidly, I never checked my credit card statement at the time to make sure they actually had, but I did note in the email they said they'd only refunded me the price I'd paid for the monitor, not the so-called 'handling charge'. So, I yet waste more time writing them an email asking under what circumstances they thought it was acceptable that a customer should be charged a handling charge for a botched order. They eventually agreed and refunded the few pounds handling charge too.
By this point I'm thinking my business may be better placed elsewhere... it's not like there's a lack of online computer suppliers in the UK. Anyway, it wasn't actually till a couple of weeks later when I was checking my credit card bill to see they actually hadn't refunded me for the monitor at all, they'd only refunded the handling charge. And, by this point, my credit card company had charged interest on the outstanding balance. So, yet again, I find myself chasing them via email for a refund.
For anyone remembers Dabs in the days when you could actually telephone them, their telephone-hold music was periodically interrupted with a recorded message telling you that "your custom is important to us... we appreciate you have a choice". I wonder at what point they stopped appreciating their customers, or realising that they DO have a choice?
In the past I would've been hard pushed to fault Dabs and would (and did) recommend them to friends and colleagues. I'll still tell friends and colleagues about Dabs in the future, but it certainly won't be favourable.
Andy
23 October 2003, 07:38 PM
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I've bought and returned a few things from Dabs in the past with no trouble. I agree about the website the old one was much better and actually functional !
Recently I've been buying from Simply computers because they seem to be cheaper on most things now days. Also they have a store that you can actually visit rather than just dealing through e-mail. Another option is Watford electronics who also have a shop you can visit and are fairly cheap.
Recently I've been buying from Simply computers because they seem to be cheaper on most things now days. Also they have a store that you can actually visit rather than just dealing through e-mail. Another option is Watford electronics who also have a shop you can visit and are fairly cheap.
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