Neil Smalley

300K-1Mb
650K-2Mb
1.5Mb-3Mb

3Gb per month cap on 300K
1Gb per day soft cap on the rest. Looking at the AUP, they will only write to you if you regually exceed the 1Gb per day and people on your street/Area moan.

Just gone and upgraded to 3Mb, Woosh.

"What happens if I reach my usage allowance?

Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their daily usage allowance, where such excessive use impacts the quality of service for other ntl broadband customers.

Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005.
Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:

• Upgrade to a tier of service with a higher usage limit
• Choose to be billed for any incremental usage above their limit
• Choose to use the service for the remainder of the month at a lower speed
• For further information on usage allowances please refer to ntl’s User Policy."

Sub97

How did you know you could upgrade now Neil? Did you just ring and they said yes?

How long did it take for the upgrade to work (so to speak) from the time of asking for it?

Neil Smalley

Just checked on their website on the off chance, it took about 5 mins(Resets the modem and there you go)
http://www.ntlworld.com/data-feeds/e...tierMigration/

Sub97

Cheers Neil. Do you have ot be accessing it form your NTL line though - when I click on the "Upgrade to 2mb" button through my work connection I get a

"Your browser has issued a request that the registration server has denied.
Please contact ntl customer support if the problem persists"

Error.

JackClark

Thanks Neil. And yes you do need to be connected to NTL.

JackClark

http://us.mcafee.com/root/speedometer/

Yeehaa!!

File Size: 600.005 KB
Time Elapsed: 1.656 seconds

2.831 Mbps
(362.32 KBps)

jjones

so in theory you can break your soft cap in well under an hour.

think i will stick to unrestricted 2mb adsl.

ScoobyJawa

*******

My broadband has been down since thurs, engineer due today and came outside the timeslot so missed him, but it mysteriously started working again last night. Wonder if its a result of the upgrades - I'll check it out when I get home

Boost II

iTrader: (1)

The page linked only seems to allow upgrade to 2Mb or 3Mb. What if you want to upgrade from 300Kb to 1 Mb

ScoobyJawa

Sweet - running at 2 Meg now

JackClark

Just did a **** check, impressive.

MattW

3mb for me woohoo. Assume the cap is as was before. Don't think i regularly exceed it anyway.

albob

i clicked on the link and was offered an upgrade from 300 to 1mb for £17.99 - which is what i am paying for 300. So i clicked on upgrade - now i've got 1mb for the same price.............!!

thanks to Neil for the link

alan

ScoobyJawa

2mb is sooooooo much quicker than 750k

Sub97

Cheers Neil, all working fine now. Im hoping the cap is spread out over a month though, so I can download stuff a couple of times a week, and not worry about going over the 1gig for the day.

242k a sec downloads are sweet though!

flat4

will have a go tonite 3Mb i presume the cap is the same as before, i've never been contacted about my 'usage' before so hopefully there'll be no change






.

Sub97

flat4 - nope, they have introduced a cap now unfortunately. 30gb a month for 2 and 3mb

They reckon it's a soft cap though apparantly, and they will write to people who go over this regularly. Considering you could go through your monthly cap in a day on a 3mb connection though, it could take some restraint!

flat4

give it a few weeks then, looking for an excuse to leave them

NWMark

just rang up about mine, ive got a settop box and not a modem so i need to get a new samsung box before they can upgrade me to more than 1Mb

anywya, coming on Monday to swap over so got 1mb for now and then 2mb on Monday

Mark

Frosty The Snowman

Ahh boo tried to do the upgrade and it couldn't get the routers MAC address so I phoned them as instructed and they said it will be automatically upgraded anyway and I would get a letter, couldn't give me a timescale though.

bob269

If thats the case and they put me on a 3meg capped line they can stick their internet up their ***** and i'll switch to ukonline.

JDMCTR

Hi,
Anyone else are having their set top box upgrade in the next few days other than Mark?. I phoned them yesterday and was informed that I won't be getting a new set
top box before 4/4/05 but they would upgrade mine to 1Mb for the moment. Are they
trying to fob me off?
Li.

bob269

Unless you've got the latest silver Samsung set top box then you can't go faster than 1meg, it's a limitation with the old pace boxes.

paulr

I'd like to upgrade from 300k to 1mb.
Is there any way of telling if i'll get near the 3GB limit,i only surf the net,but thats every day for about 1 hour.

NWMark

JDMCTR,

i think it depends when you actually rang them, my mate only rang up yesturday (Friday) and he isnt get his new box until the beginning of April either, due to the demand for replacement boxes, they just had no free appointments until that day.

Mark

JDMCTR

Mark,
I phoned them on thur.(10/03/05) and I was told to phone them again at the beginning of April. They must run out of Samsung boxes.
Li.

Frosty The Snowman

Just to clarify are you getting your connection straight out of the back of your STB, Or do you have a modem as well?

DrEvil

Hmmm.. think I'll ring them and asked to be down graded to the 1Mb link now from the 760 (2Mb?)... don't need that much bandwidth at home - do need cash thou!

JackClark

I was thinking the above myself. I had to go looking for things I could do with the 2meg.

ianc

For 2mb and 3mb, the caps is 1gb per day, as it was before on 750k and 1.5mb, and I expect (for now at least) that they will only contact those blitzing the connection with constant torrent downloading etc.