got a computer system a work that requires uploading of data usually twice per day. It uses an old fashioned dial up modem, and generally the connection only lasts a few mins and thats it.

Today when we try to do the upload, you can hear the modem dget the dial tone, you can hear the modem dial the number, you can hear the ring tone on the modem.

Now, the modem is dropping out after a minute without actually connecting to the server that it is dialling into.

Rang the IT help desk and they say its a problem with my phone line, I tell them it isnt as I can connect it to a fax and also to a phone and it works perfectly.
I said to them that it is a problem with the receiving equipment not accepting the connection. They said no, its my line. So I got the server number from the settings and rang it from my mobile, guess what, exactly the same, just rang out.

Now to me and please correct me if I am wrong, but that surely means its a problem at the other end?

Help for my sanity!!

 

Yeah, sound like the old "its not a problem at our end" while they frantically go around trying to fix it. Then it magically starts working and the client thinks they were just doing something wrong.

Done it many a time at my old work

Call them back, tell them that you rung it from another phone, and it never picks up.

J

 

Just out of curiosity, is this NatWest or Barclays netbank software?

I only ask as we used to support it and used to come across this many many times.

Quite often the Server that you are dialling into drops the connection as its exceeded the allowed number of connections. Another thought could be the settings themselves, if you are dialling an outside line, you may have to put 9 in front of the number. This is rare but worth considering.

It must be a problem with your IT support, as you say its doing the same from a mobile too.

 

Ive been getting quite annoyed today, someone keeps phoning my house and everytime I answer the phone its a bleddy computer at the other end

 

wouldnt be me, it never answers

 

no DHL software, rang it from the mobile whilst one of the tier 1 people was on the line. He heard exactly what it was doing, coulndt understand that it is a fault on the receiving end.

Unfortunate thing is no one appears to know where the server is located. Last guess was prague!! All it needs is to be rebooted!

All settings are correct, system has been working fine for about a year, just today

 

Someone must know where the server is. Ask them for an IP to log onto so you can reboot the server, clearly your IT support dont want to help.

If you can ping it, then its alive, just may need a port opening. Its best left to the support to sort out, but the more suggestions you give them, they may think twice.

Someone somewhere is trying to fob you off. I would keep ringing til it was sorted. Failing that pass it to a manager to sort, to escalate the problem.
Most help desks use a priority based queue, so more people ring, then the priority goes up.

 

sounds like the server modem is not configed to auto answer