VirginMedia Customers ... BBI
28 May 2008, 11:54 AM
#4
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I'm sure VM sent a general letter out a few weeks ago telling customers this.... I certainly had one, and it was at least two weeks ago.
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whats that go to do with it ?
30 May 2008, 11:27 PM
#10
Also known as daz
Because everyone is saying how great vm is yet they didn't notice the nasty way they're controlling traffic.
And don't even get me started on net neutrality.
What's the point of having 20mb when you can't even use it.
And don't even get me started on net neutrality.
What's the point of having 20mb when you can't even use it.
What do the updates to the traffic management policy mean?
To make sure all customers get the most from their connection, we automatically reduce the speed of the heaviest users at peak evening times – between 4pm and 9pm. In extreme cases, we’ll now also reduce the speed between 10am and 3pm – something that’ll have an impact on just 1% of our customers.
To make sure all customers get the most from their connection, we automatically reduce the speed of the heaviest users at peak evening times – between 4pm and 9pm. In extreme cases, we’ll now also reduce the speed between 10am and 3pm – something that’ll have an impact on just 1% of our customers.
which thread are you reading ?
31 May 2008, 02:08 AM
#12
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The proposed traffic management setup that they want to go ahead with is scandalous to be fair, for example, max your connection for 5mins (hypothetically) in peak time and you will be throttled to less than 2Mb the last time i looked, peak time periods not defined either, but taking a guess peak times will be 08.00-12.00/?
31 May 2008, 07:16 AM
#13
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The current throttling seems fair enough. I have no complaints regarding the service, it's been excellent for many years. Loving the 10meg I now have.
The billing department on the other hand are close to incompetent, I was happy back in Feb last year when they reduced my bill by 50%, even posted here about it and a few other members benefited from the same, they then went on to not charging me for a number of months, which I was more than happy with. What I hadn't spotted was that the 50% deal never happened! I'm trying to get that reinstated now.
Try saynoto0870.com for a local number, there's usually one listed.
The billing department on the other hand are close to incompetent, I was happy back in Feb last year when they reduced my bill by 50%, even posted here about it and a few other members benefited from the same, they then went on to not charging me for a number of months, which I was more than happy with. What I hadn't spotted was that the 50% deal never happened! I'm trying to get that reinstated now.
Try saynoto0870.com for a local number, there's usually one listed.
31 May 2008, 08:40 AM
#14
Also known as daz
31 May 2008, 05:44 PM
#17
01 June 2008, 03:53 PM
#18
Also known as daz
We have received information that Virgin Media, is from tomorrow (May 29th), going to start mailing its customers who download and upload, excessively. We have been told that they are in the process of writing to those high usage broadband customers who are downloading and / or uploading huge amounts, which Virgin Media claim can have an overall impact on the broadband experience for all their customers. Last month, we highlighted that Virgin Media was trialling in several locations, new measures to traffic shape its heavy broadband users. We also raised concerns that Virgin Media was still advertising its broadband service as a 'No download limits' product. In the letter Virgin Media are still claiming customers can download lots and they aren't limiting downloads. Virgin Media are clearly missing the point.
The point is that they are advertising a certain speed, customers are paying for that level of speed. So if a customer downloads over a limit or threshold, their speed is reduced. Which ever way you look at it, it is a download limit. A no download limit service dictates that there are no limits or no thresholds whatsoever.
We have managed to obtain a copy of the letter that will be sent:
The point is that they are advertising a certain speed, customers are paying for that level of speed. So if a customer downloads over a limit or threshold, their speed is reduced. Which ever way you look at it, it is a download limit. A no download limit service dictates that there are no limits or no thresholds whatsoever.
We have managed to obtain a copy of the letter that will be sent:
01 June 2008, 07:06 PM
#20
So what difference does this make ??? and when is the 50mb line coming
I am one of the 1% they mention as I can download 70gig plus in a day on avarage so when they drop me to 5mb its a killer 
I find it better to not download anything until i go to bed
02 June 2008, 10:41 AM
#25
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Personally, I'd just like to get the correct speed from my 20mb line. Occaisionally it's fine, but I hardly ever get much over 10mb, and sometimes less than that. It's very variable. I'm not a heavy user either (certainly don't get anywhere near the download limits).
02 June 2008, 02:01 PM
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My God man, what are you downloading!?
I'm here if you need help
03 June 2008, 11:12 AM
#30
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Thanks Pimmo. It just seems very variable. Somtimes I get the full 20mb, other times I've seen it drop as low as 4-5mb. For example, when I got back from holiday this weekend, I turned it on and was only getting around 6mb. Last night I was getting around 15mb. Mostly it seems to sit at around the 10mb mark.
Seems to be no pattern as far as I can see, (time of day seems to make no difference) and I'm definitely not hitting the usage limits, so am at a bit of a loss to work out how to track it down. Seems to cut out from time to time as well, requiring me to reboot the modem.
It's only been like this for the last couple of months or so, so I'm hoping it's some sort of network glitch that will sort itself out in time. It is annoying though...
Seems to be no pattern as far as I can see, (time of day seems to make no difference) and I'm definitely not hitting the usage limits, so am at a bit of a loss to work out how to track it down. Seems to cut out from time to time as well, requiring me to reboot the modem.
It's only been like this for the last couple of months or so, so I'm hoping it's some sort of network glitch that will sort itself out in time. It is annoying though...