Broadband installed - phones stopped ringing?
03 February 2009, 10:24 AM
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Broadband installed - phones stopped ringing?
Just had broadband installed at Mums house- 84 years old and decided she wants to learn how to use the internet!
I've put filters on the 'walkabout' phone, plus the two other phones in the house, but now only the walkabout rings.
Any ideas? Are the filters drawing the power needed for the ringers?
Any help would be appreciated.
I've put filters on the 'walkabout' phone, plus the two other phones in the house, but now only the walkabout rings.
Any ideas? Are the filters drawing the power needed for the ringers?
Any help would be appreciated.
03 February 2009, 11:31 AM
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C&P:
How many pieces of equipment do you have plugged into your line?
If you have more than 4 phones or other pieces of equipment plugged in, you may have exceeded your line's REN.
Most phones have a REN of 1, although some older pieces of equipment can have a REN of 3. REN refers to the electricity supply sent to your telephone from the local exchange. On BT lines, enough current is supplied to power devices up to a total REN of 4.
To check if this is the problem, unplug all your equipment, and plug it back in again, one by one, until you locate which device is exceeding your REN limit. If this is the cause of the problem, you could buy an extension booster, which will boost the REN of your line.
If you have 3 phones, plus your broadband router/modem then you could be over the limit. Try unplugging one of the phones first.
How many pieces of equipment do you have plugged into your line?
If you have more than 4 phones or other pieces of equipment plugged in, you may have exceeded your line's REN.
Most phones have a REN of 1, although some older pieces of equipment can have a REN of 3. REN refers to the electricity supply sent to your telephone from the local exchange. On BT lines, enough current is supplied to power devices up to a total REN of 4.
To check if this is the problem, unplug all your equipment, and plug it back in again, one by one, until you locate which device is exceeding your REN limit. If this is the cause of the problem, you could buy an extension booster, which will boost the REN of your line.
If you have 3 phones, plus your broadband router/modem then you could be over the limit. Try unplugging one of the phones first.
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