got my car back
13 December 2002 | 12:07 AM
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After a relatively minor accident where some one went into the back of me on oct 2nd I have just collected my car from a well known BMW body repair centre.
On the estimate was the following -
New boot lid
2 new clusters
1 bumper
1 bumper rear panel
1 real panel for lights boot lock etc
Lower bumper trim and anc items
Jig rear chassis rail
When it went in there was a very small crease in the rear right hand rail, between the fixing bolts for the bumper. and a very small crease in the spare wheel well. They said that the repair was really easy and that it would take approx 39 hrs of labour.
Well i went to pick it up last night and the bloke took me outside and told me they didnt fit the main rear panel because it wasn't as bad as they first thought. No probs i thought! Until I started looking. the cluster is not sitting true in the hole and the gap is bigger between the boot lid on one side at the bottom. I pointed this out to him and he appologised and asked me to re book the car in, They have now had it for nearly seven weeks for **** sake.
So this morning I got up with the intention of servicing my car, got it up on the ramps and thought i would have a look underneath, This is what i found -
1 bumper mounting bolt missing
2 bumper bolts loose
rear panel has been hammered back and exposed metal rusted - It will rot away in a year or so - this was due to be replaced.
Chassis leg still kinked
Boot floor creased
Over spray on underneath of car, susp, tyre sidewall
Light cluster sitting 4 mm low on rhs with a 4mm gap at the top
The list go's on and on.
I have tried two times today to get in touch and they have said the bodyshop manage wil contact me but he hasn't
The prob is my hire car came through a company called centris and was a 1.8 alfa V nice but are they obliged to give me another car or is it down to the dealership now, they only have ford ka, I do approx 400 miles a week.Do I need to inform my ins co. Do I have to use this dealership for this corrective work or can i use someone else.
I am so pissed off it's unreal, I feel like telling them to write it off or somthing
On the estimate was the following -
New boot lid
2 new clusters
1 bumper
1 bumper rear panel
1 real panel for lights boot lock etc
Lower bumper trim and anc items
Jig rear chassis rail
When it went in there was a very small crease in the rear right hand rail, between the fixing bolts for the bumper. and a very small crease in the spare wheel well. They said that the repair was really easy and that it would take approx 39 hrs of labour.
Well i went to pick it up last night and the bloke took me outside and told me they didnt fit the main rear panel because it wasn't as bad as they first thought. No probs i thought! Until I started looking. the cluster is not sitting true in the hole and the gap is bigger between the boot lid on one side at the bottom. I pointed this out to him and he appologised and asked me to re book the car in, They have now had it for nearly seven weeks for **** sake.
So this morning I got up with the intention of servicing my car, got it up on the ramps and thought i would have a look underneath, This is what i found -
1 bumper mounting bolt missing
2 bumper bolts loose
rear panel has been hammered back and exposed metal rusted - It will rot away in a year or so - this was due to be replaced.
Chassis leg still kinked
Boot floor creased
Over spray on underneath of car, susp, tyre sidewall
Light cluster sitting 4 mm low on rhs with a 4mm gap at the top
The list go's on and on.
I have tried two times today to get in touch and they have said the bodyshop manage wil contact me but he hasn't
The prob is my hire car came through a company called centris and was a 1.8 alfa V nice but are they obliged to give me another car or is it down to the dealership now, they only have ford ka, I do approx 400 miles a week.Do I need to inform my ins co. Do I have to use this dealership for this corrective work or can i use someone else.
I am so pissed off it's unreal, I feel like telling them to write it off or somthing
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