comet,dixons,currys
27 September 2002, 03:27 PM
#1
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today i wanted to buy a tivo.
the above companies have been unable to help me in their stores or via their help line.
they have been so useless that i have now bought from elsewhere at greater cost because i would rather my money did not further the development of these places.
they have been, rude, uninterested, uninformed, unhelpfull, rude, rude, lacked good sales skills, rude, hung up on me, offered no help, rude and in general were rude.
i was always of the opinion that i would avoid them at all cost anyway...after today i can only imagine that the only reason i would ever go in one again was if i became stark raving insane.
T
the above companies have been unable to help me in their stores or via their help line.
they have been so useless that i have now bought from elsewhere at greater cost because i would rather my money did not further the development of these places.
they have been, rude, uninterested, uninformed, unhelpfull, rude, rude, lacked good sales skills, rude, hung up on me, offered no help, rude and in general were rude.
i was always of the opinion that i would avoid them at all cost anyway...after today i can only imagine that the only reason i would ever go in one again was if i became stark raving insane.
T
27 September 2002, 03:39 PM
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[img]images/smilies/mad.gif[/img] grrrrrrrrr @ PC World.... [img]images/smilies/mad.gif[/img]
Yes I'm female - that does not mean you can fob me off with your incredibly limited knowledge of PCs and expect me not to question you... [img]images/smilies/mad.gif[/img]
Yes I'm female - that does not mean you can fob me off with your incredibly limited knowledge of PCs and expect me not to question you... [img]images/smilies/mad.gif[/img]
27 September 2002, 03:40 PM
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All the big shops seem to offer a similar non-service. I put this down to the fact that they generally haven't got a clue about what they're selling.
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27 September 2002, 04:58 PM
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heres the final contact i had with them, bear in mind this is after talking to the helpline 4 times to find a store with stock and talking to about 6 stores.
i finaly decide to call back the helpline and order via them for home delivery:
hello, id like to order a tivo.
sorry, we dont sell that
err, yes you do..i have spent allday talking to this helpline about finding one.
no sir, we dont sell that.
hang on, its a TIVO its... (she buts in)
no sir, we dont sell it.
ok, your Reading store told me 2 mins ago that they will have stock in on tuesday so you do sell... (she buts in)
i'll check with Reading, hold please.....
line goes to hold
after 5 mins on hold line goes dead!
T
i finaly decide to call back the helpline and order via them for home delivery:
hello, id like to order a tivo.
sorry, we dont sell that
err, yes you do..i have spent allday talking to this helpline about finding one.
no sir, we dont sell that.
hang on, its a TIVO its... (she buts in)
no sir, we dont sell it.
ok, your Reading store told me 2 mins ago that they will have stock in on tuesday so you do sell... (she buts in)
i'll check with Reading, hold please.....
line goes to hold
after 5 mins on hold line goes dead!
T
27 September 2002, 05:10 PM
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TIVO is a brilliant piece of kit. Produced by Thompson and is a hard drive video rocorder. Just will change the way you view the TV when you get one. Here is the forum: http://www.tivocommunity.com/tivo-vb/forumdisplay.php?s=208540e85dcf2eb03bc10dac7897ab7 3&forumid=14
Here is the Comet ad for reduced price £150:
http://www.comet.co.uk/cometbrowse/PartnerVisit?location=683866&partnerID=190&action= 1&tagID=no
Monthly or one-off fee for subs.
Really is good too.
Here is the Comet ad for reduced price £150:
http://www.comet.co.uk/cometbrowse/PartnerVisit?location=683866&partnerID=190&action= 1&tagID=no
Monthly or one-off fee for subs.
Really is good too.
27 September 2002, 05:19 PM
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Too right it changes the way you watch tv.
You have no time left because it records programs you didn't know were on that you love
As for currys, dixon and pc world, they are all the same company and cr@p
You have no time left because it records programs you didn't know were on that you love
As for currys, dixon and pc world, they are all the same company and cr@p
27 September 2002, 05:19 PM
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Sorry for not reading the entire thread but has anyone mentioned how awfully rude those salespeople are?
Damn rude if you ask me
Justin
Damn rude if you ask me
Justin
27 September 2002, 06:44 PM
#17
Someone's taking the p*ss.....as if they ARE rude? (Flamesuit:ON)
Seriously, the only things I get from them now are consumables that I need like yesterday.
EVERYTHING else comes off the net, and discounts range from 33% to 20%
I just don't know how those others can keep trading. There must be an awful lot of people out there willing to pay over the odds for crap sevice!
Alcazar
Seriously, the only things I get from them now are consumables that I need like yesterday.
EVERYTHING else comes off the net, and discounts range from 33% to 20%
I just don't know how those others can keep trading. There must be an awful lot of people out there willing to pay over the odds for crap sevice!
Alcazar
27 September 2002, 07:51 PM
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I used to work for Dixons Stores Group in a former life 
The sales staff are under so much pressure to sell that Coverplan Insurance its unreal. When I working there they would often tell a customer that the equipment was out of stock if they didn't want to buy the cover so as not to make their weekly sales figures look bad.
(Allegedly of course )
I always try to avoid this chain of shops now.
The sales staff are under so much pressure to sell that Coverplan Insurance its unreal. When I working there they would often tell a customer that the equipment was out of stock if they didn't want to buy the cover so as not to make their weekly sales figures look bad.
(Allegedly of course
) I always try to avoid this chain of shops now.
27 September 2002, 08:29 PM
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Hmm... I just buy most stuff through the internet, except if I need it urgently. The sales staff put me off going in, as they ask what you want...when all you want to do is browse and take your time. In my local Curry's I spoke to the security guard as I was looking at a video camera - turns out he films weddings and stuff - so I took his advice and he offered you a users viewpoint, as opposed to the pressured sale. I sent a letter in saying he should selling the video stuff - he knew his stuff....what a difference it makes!
28 September 2002, 01:25 PM
#22
Unfortunately, history is littered with otherwise excellent products that went to the wall because another similar one came out at the same time, and the two weren't compatible.
About the only examples of compatibility are CD and Compact cassette. Shame really.
About the only examples of compatibility are CD and Compact cassette. Shame really.
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