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Thanks, your comments are appreciated - local Halfords where we purchased don't sell many (I think none, honestly, until we came along (madam you realise this is a luxury item!!!!)) the serial numbers on both were very low, sometimes doesn't mean much but in this case we suspect both units had probably been there quite some time, Snooper said both probs were software (your comment fits here), so hopefully the one this time coming directly from them will be OK.