Sony Ericsson Mobile Phone Chargers
10 September 2003, 02:09 PM
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Just had this through from our mobile phone company, thought those of you with Sony chargers may be interested :
Sony Ericsson have identified an issue with one type of their CST-13 mobile phone chargers.
There have been a small number of cases in the UK, where a pressure build-up in the charger has caused the top plastic part of the charger to break off. If this happens it may leave the electronics of the charger exposed. This could pose a risk of electric shock or a fire if the charger is close to flammable material. Sony Ericsson are currently working closely with their supplier to get a full understanding of what causes this malfunction.
The charger has been shipped as one of several charger types with the following Sony Ericsson phone models:
T300, T310, T610, HBH-60 (BlueTooth headset) and a limited number of T68i
The type of chargers which may malfunction is limited to the 3-pin UK charger made by Delta with identification number BML162099/3 R1A.
The serial number and "Made in Thailand by Delta" is printed on the socket-face of the charger - the side that faces the wall when plugged in.
So far the number of reported incidents are 9 out of a total shipment of approximately 350,000 to UK, but as the unit must be deemed a potential Health & Safety risk, Sony Ericsson finds it necessary as a precautionary measure to immediately stop shipments and start a recall process.
O2 fully supports this decision and will be 'quarantining' all chargers of this type currently in stock to prevent them being shipped to our customers. O2 is also actively supporting Sony Ericsson where possible by identifying and contacting customers who may be affected. Customer Service teams will be briefed to handle any inquiries from our customers on this issue.
If any of your employees, or their friends or family has one of the faulty chargers they must stop any further use of the unit with immediate effect. Contact the dedicated Sony Ericsson help line on 0800 587 6072 to arrange a replacement.
Kind regards,
Dianne
Dianne Alston
O2 (UK) Ltd
Strategic Account Manager
Sony Ericsson have identified an issue with one type of their CST-13 mobile phone chargers.
There have been a small number of cases in the UK, where a pressure build-up in the charger has caused the top plastic part of the charger to break off. If this happens it may leave the electronics of the charger exposed. This could pose a risk of electric shock or a fire if the charger is close to flammable material. Sony Ericsson are currently working closely with their supplier to get a full understanding of what causes this malfunction.
The charger has been shipped as one of several charger types with the following Sony Ericsson phone models:
T300, T310, T610, HBH-60 (BlueTooth headset) and a limited number of T68i
The type of chargers which may malfunction is limited to the 3-pin UK charger made by Delta with identification number BML162099/3 R1A.
The serial number and "Made in Thailand by Delta" is printed on the socket-face of the charger - the side that faces the wall when plugged in.
So far the number of reported incidents are 9 out of a total shipment of approximately 350,000 to UK, but as the unit must be deemed a potential Health & Safety risk, Sony Ericsson finds it necessary as a precautionary measure to immediately stop shipments and start a recall process.
O2 fully supports this decision and will be 'quarantining' all chargers of this type currently in stock to prevent them being shipped to our customers. O2 is also actively supporting Sony Ericsson where possible by identifying and contacting customers who may be affected. Customer Service teams will be briefed to handle any inquiries from our customers on this issue.
If any of your employees, or their friends or family has one of the faulty chargers they must stop any further use of the unit with immediate effect. Contact the dedicated Sony Ericsson help line on 0800 587 6072 to arrange a replacement.
Kind regards,
Dianne
Dianne Alston
O2 (UK) Ltd
Strategic Account Manager
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